Office Manager Customer Service

Experience

Texoma Community Center Sherman, TX

Office Manager 08/2022 - Present

Manages the fast-paced, confidential front office

Supervises clerical staff, including interviewing, hiring staff, and conducting performance evaluations Serves as the custodian of records and HIPAA compliance officer Responsible for disseminating information, including patient medical records Maintains filing systems and performs internal administrative support in accordance with federal and state law Schedules for a four physician clinic and triage counselor Operates under trauma-informed and recovery-oriented models of care Ensures compliance with CCBHC standards

Manages a high volume of patient appointments

Coordinates with medical staff to ensure efficient patient flow Renaissance Sherman - Holiday Retirement Sherman, TX Office Manager 09/2021 - 08/2022

Managed accounts receivable and accounts payable processes, including arranging collections, sending letters, and making calls to ensure AR balances were within company expectations Collaborated with vendors to ensure timely payment of bills Oversaw payroll for a team of 25 employees, ensuring accurate and timely processing Established and maintained accurate associate records for payroll purposes Created new hire paperwork for all incoming associates to streamline onboarding process Harvest Energy Services Savoy, TX

Site Administrator 09/2020 - 08/2021

Acted as the owner’s representative for a new solar plant project Documented the implementation of planning, budgeting, and coordination Managed documents produced by technical teams, projects, and departments Implemented a centralized system for document review Ensured timely and accurate preparation of documents Provided administrative support for contracts and projects Organized and stored electronic and hard copy documents Coordinated with various teams for document management Catherines Sherman, TX

Assistant Manager 11/2018 - 09/2020

Collaborated with store manager to develop and execute new strategies Tracked and reported on weekly, monthly, quarterly, and annual objectives progress Managed and monitored retail operating costs, budgets, and resources Scheduled and supervised a team of seven employees Conducted performance evaluations and provided feedback to team members Identified areas for improvement and implemented solutions to enhance store efficiency Assisted in training new employees and ensuring compliance with company policies and procedures Education

Angelo State University San Angelo, TX

Government 05/2002

i received the Rotary Ambassadorial Scholarship, a $25,000 scholarship awarded to graduate students for the purpose of studying and living abroad for one year. While abroad, Scholars served as goodwill ambassadors on behalf of their local Rotary club and gave presentations about their home country. Upon completion of the year abroad, scholars returned and delivered presentations about their experiences. The Ambassadorial scholarship program ended in 2013 and was replaced by the Rotary Global Grant Scholarship.

Keysa Brest

903-***-**** **********@*****.*** Savoy, TX

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