Data Entry Work-From-Home
Resume:
Alison McQuaig
Las Vegas, NV 89183
(702}481-4233
*************@*****.***
Summary of Qualifications
Forward-thinking and resourceful professional with 5+ years working remotely. Adept at managing time and organizing schedules per company work-from-home requirements. Instrumental in resolving issues and collaborating with teams to provide impeccable customer support..
SKILLS
● Proven ability to handle customer inquiries with clarity and professionalism, both written and verbal.
● Demonstrated experience in resolving customer issues, providing solutions, and maintaining high levels of customer satisfaction.
● Skilled in accurate and efficient data entry, with a strong attention to detail and ability to manage large volumes of data.
● Proficient with CRM software, data management tools, and Microsoft Office Suite
(Excel, Word, Outlook).
● Excellent organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
● Adept at identifying issues, troubleshooting problems, and implementing effective solutions.
EXPERIENCE
2020 - Present A To B Moving, Las Vegas, NV
Customer Service Representative
• Worked remotely from home in Las Vegas, NV.
• Handle customer inquiries via email, chat, or phone in a timely and professional manner.
• Address and resolve customer complaints or issues effectively and efficiently.
• Offer accurate information about products, services, or company policies to customers.
• Recorded details of customer interactions and transactions, including inquiries, comments, and complaints.
• Handled all the invoices and payments.
• Completed all work orders for supplies and truck maintenance.
• Troubleshooting all incidents that happened in the field. 2014 – 2020 American Financial Resources, Inc., Las Vegas, NV Sr Data Entry Closer
• Worked remotely from home in Las Vegas, NV
• Ensure the Company and governmental standards are met at all times ensuring accuracy on all documents with zero errors
• Maintain good working knowledge of Company and government standards through continued research
• Meet minimum monthly requirements of closing new files each month
• Prepares figures/closing instructions/closing documents for title/escrow companies
• Verifies data from documents in loan files and enters verified information in the loan origination system
• Verifies accuracy and consistency of required documents to insure compliance with federal and state regulations
• Follows-up with the title company and requests a copy of the HUD-1 24 hours in advance of the closing
• Receives HUD documents from title/escrow to balance loan within loan origination system. Makes necessary corrections
• Receives all necessary approvals from title company Loan Originator and Processor for HUD approval
• Responsible for sending any required, updated closing documents to title/escrow companies
• Reviews executed closing documents and clears outstanding conditions to meet Underwriting and investor requirements
• Prepares required wire information and funding package and submits loan file to Funding Department
• Ensures the needs of the Post-Closing Department are met by working with other internal departments, investors, and regulators
2009 – 2014 Bank of America Home Loans, Las Vegas, NV Sr. MLO Loan Closer
• Prepared and reviewed documentation in accordance with the Bank policies and procedures
• Reviewed all loan documents for correct signatures, notary information, title reports, escrow instructions, etc. to maintain compliance with federal, state (wet and dry) and agency guidelines.
• Determined that all underwriting and closing conditions were satisfied prior to disbursement
• Completed pre-closing checklist to insure compliance with all regulatory and investor guidelines
• Proactively communicate with sales and escrow partners in anticipation of funding within 24 hours
• Generated, reviewed, and approved the Closing Package & HUD1 Settlement Statement
• Interfaced with company vendors, legal counsel, line partners and clients, to ensure world-class documentation and accuracy
• Maintained primary responsibility for accuracy of documentation, timely delivery of documents, and necessary research requirements to ensure the documentation reflects the appropriate information and elimination of controllable re-work 2004 - 2009 COUNTRYWIDE KB HOME LOANS Las Vegas, NV Funder/ Closing Coordinator
• Drawing of legal loan documents
• Reviewed execution of loan documents for proper signatures and notary
• Generated daily reports for upper management
• In charge of balancing and disbursing of funds to title, and/or any third parties involved in transaction
• Shipped collateral packages with a sense of urgency
• Stacked and shipped funded loans to the Post Closing Department
• Worked on getting deficiencies cleared as soon as possible 1999 – 2004 WMC MORTGAGE CORP. Woodland Hills, CA
Wholesale and Correspondent Funder/Doc Drawer
• Handled Wholesale and all Correspondent loans that were brought in
• Drew outgoing docs for my team
• Reviewed incoming loans to be purchased and conditioned the file accordingly
• Stacked and reviewed all files before funding. Sent out wires and prepared collateral packages to be sent to the Warehouse line
1996 – 1999 SOUTHERN PACIFIC FUNDING Woodland Hills, CA Funder/Doc Drawer
• Prepared loan documents and coordinated loan closing
• Reviewed and audited signed loan documents for federal and corporate compliance
• Shipped prepared loan documents to escrow and title companies 1993 – 1996 CAPITAL LINE MORTGAGE Northridge, CA
Loan Processor/Administrative Assistant
• Office Manager responsibilities
• Worked closely with Underwriters and Originators in processing new loan form origination to closing
• Answered phones, scheduled appointments and followed up
• Provided client follow-up to ensure satisfaction and gain repeat business REFERENCES
All furnished upon request
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