Customer Service Representative

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Dedicated Bilingual (Spanish) Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Erica M. Pont

Bilingual Customer Service Representative

Altamonte Springs, FL 32714

772-***-****

*******@***.***

Work History

01/2022- Present

08/2021- 01/2022

Special Service Order Fulfillment

THE HOME DEPOT, WINTER PARK FL

• Read and decipher work orders.

• Locate and extract merchandise from shelves and storage areas

• Confirm merchandise information matches that of the work order.

• Inspect merchandise for damage, flaws, and irregularities

• Finalize work orders and update the database

• Present, arrange and display items to the store specifications

• Serves as a substitute for team members, who is either away or absent Customer Service Special Services

ALLIANCE ONE, INC. ORLANDO, FL

• Posted customer payments by recording cash, checks, and credit card transactions.

• Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers.

• Processed valid or authorized deductions by entering adjusting entries.

• Finalize work orders and update the database

• Resolved collections by examining customer payment plans, payment history, and credit line.

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• Microsoft office (Word, Excel, PowerPoint)

• Internet Research & Social Media Marketing

• Complaint resolution

• International sales support

• Good communication skills

• Telephone etiquette

• Customer Relations

• Administrative support

• Creative problem solving

10/2015 - Current Customer Service Specialist

ELITE OPTIONS, LLC, REMOTE WORK, Danbury, CT

• Use consultative techniques to understand customer needs and make strategic referrals to business partners.

• Respond to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.

• Initiate outbound calls to respond to inquiries and to follow-up with previous contacts.

• Describe service highlights and benefits to help guide purchasing decisions.

• Addresses customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

• Manage support ticket resolution tasks and administrative functions.

• Take payment information and other pertinent information such as addresses and phone numbers to place orders.

• Collect customer feedback and made process changes to exceed customer satisfaction goals.

Education

High School Diploma with concentration in office administration, Santiago, DR

ESL, IRCC, Fort Pierce, FL

Skills

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