Customer Service Data Entry

LEYLIANN J FONSECA

ad7krv@r.postjobfree.com

702-***-**** - Las Vegas, NV

SUMMARY

Leyliann (Jorge) is a diligent Customer Service Specialist that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. He has an excellent eye for detail and truly is a dependable achiever committed to holding the highest ethical standards and always goes above and beyond.

SKILLS

Issue and Complaint Resolution

Call/email/chat Documentation

CSR and understanding customer needs

Microsoft Office/teams, salesforce, Avaya, SAP/CRM, MW, excel ETC

Data entry

Remote/hybrid experience and working efficiently

Reliable and flexible

Problem Resolution

Executive assistance experience

Bilingual (English & Spanish)

Order processing and taking payments

EXPERIENCE

Customer Service Specialist (Remote)

SP Plus Corporation Jan 2022 - Nov 2023

Assisted over 40-50 clients daily with their needs and concerns via phone, email, web chat, and fax as well as documented these contacts

Coordinated internally with other departments and stayed up to date on knowledge base to maintain knowledge of new company products/procedures

Resolved customer complaints/escalations independently or with the aid of a supervisor.

Processed payments and refunds for online parking tickets

Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisor.

Executive administrative/Clerical Assistant (Hybrid) – 1yr Fixed Contract

SP Plus Corporation Dec 2023 – Dec 2024

Compose, edit and/or type business correspondence and basic business documents

Maintain organizational charts for Department & Develop PowerPoint presentations for client meetings

Distribute and sort incoming mail and faxes for office staff also send out departmental mail via UPS, FedEx, US Mail, and courier service and/or accept deliveries (once or twice a week).

Maintain and order office supplies, Coordinate conference room reservations or group meetings

Assist with office management duties as needed (e.g. operate and arrange maintenance of copier, fax machines, computer and other office equipment).

Maintain and keep track of all executive roles expenses

Maintain correspondence files and other electronic filing and/or hard copy filing either on-site or in storage and complete other administrative duties as assigned, such as:

oMake travel arrangements

oProcess and submit expense reports on behalf of direct managers.

oSubmit payment requests for invoices to the Accounts Payable Department

Contact this candidate