Customer Service Call Center

Michelle David-Joaquin

San Diego, CA ***** ad7kr5@r.postjobfree.com 614-***-****

To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas: Customer service, cashiering, call center representative, office assistant, and food service.

Authorized to work in the US for any employer

Work Experience

Client Services Representative

Labcorp - San Diego, CA

November 2020 to November 2023

•Performed data entry for customer information

•Managed client records

•Set up client appointments

•Performed customer service surveys

•Provided policy and service information

•Assisted customers with a warm and professional attitude

•Answered general questions

•Answered calls from customers and clients

•Resolved customer information and complaints

•Responded to claim inquiries

Customer Service Representative

Safelite Solutions - Columbus, OH

August 2016 to August 2020

•Quickly and professionally answers incoming phone calls from policyholders, insurance agents and/orauto glass shops -- listening to each customer's needs and concerns.

•Gathers all necessary information for the claim, including verifying insurance coverage and deductibleamounts, with empathy and patience.

•Puts customers at ease by using the production/shop locator system to find an auto glass vendor toquickly and conveniently service their vehicle -- qualifying the damage for a windshield repair or selecting the appropriate glass part for replacement.

•Proactively assists broader team by answering hold calls.

•Helps new associates get up and running with orientation and training, as needed

Globally Licensed Auto Adjuster

Safelite Auto Solutions

February 2017 to August 2020

•Responsible for evaluating insurance claims on behalf of insurance companies in order to determinewho is liable.

•Investigate the circumstances of insurance claims by consulting with witnesses, reviewing policereports, and compiling evidence from other sources.

•Negotiate claim settlements and oversee that claims are paid out to policyholder

•Answer questions regarding claim process and procedures to insured or claimant

•Provide status updates to insured and claimant

•Provide excellent customer services by listening and responding to insured or claimant needs.

Call Center Representative

Provide Commerce - San Diego, CA

October 2011 to May 2012

•Assisting customers with ordering products over the phone and online.

•Correcting particulars on orders to make sure everything is accurate for delivery.

•Replying to customer email inquiries of their orders placed or details of the shipping and handling

•process.

•Educating customers about the ordering process, product knowledge, or give directions on product

•care.

•Accurately documented, researched and resolved customer service issues.

•Managed high call volume with tact and professionalism.

•Defused volatile customer situations calmly and courteously.

Call Center Representative

Affinion - Columbus, OH

November 2009 to December 2009

•Assisting the customer with redeeming their rewards for their bank debit or credit cards.

•Trouble shooting for the customer.

•Experienced with phone operations and computer operations.

•Writing and editing comments/proposals regarding either the problems or solutions.

•Working with confidential information.

Food Service Worker

Riverside Methodist Hospital - Columbus, OH

August 2007 to September 2008

•Placed food trays over food warmers for immediate service

•Prepared food items

•Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling

•Prepared daily food items, and cooked simple foods and beverages• Ensured food was stored and cooked at correct temperature

•Greeted customers promptly.

•Received customer payments.

•Completed purchases using Point of Sale systems.

Copy Center Associate Customer Service

Columbus State Community College - Columbus, OH

August 2005 to July 2007

•Created and printed Photo shop Projects,

•Binding, Cutting, Printing, Copying, Handling of color and black and white copy machines, Faxing,

•Poster cutting and developing.

•Picture printing, Filing, Organizing, Cleaning, Sales, Receiving and completing orders, Trouble shootingand Phone operations.

•Greeted customers entering the store to ascertain what each customer wanted or needed.

•Built long-term customer relationships and advised customers on purchases and promotions.

•Contacted customer to follow up on purchases, suggest new merchandise and inform them aboutpromotions and upcoming events.

•Answered an average of thirty calls per day by addressing customer inquiries, solving problems andproviding new product information

Education

Associate's degree in Psychology

University of Toledo - Toledo, OH June 2003 to December 2005

High School Diploma

Upper Arlington High School - Upper Arlington, OH

2003

Associate of Applied Science in General Education Columbus State Community College - Columbus, OH

Associate of Applied Science in Medical Assistant

Penn Foster College - Foster, PA

Skills

•Strong client relations

•Strategic sales knowledge

•Proficient in cash management

•Multi-line phone operation proficiency

•Quick learner

•Service-oriented team player

•Exceptional communication skills

•Adheres to customer service procedures

•Creative problem solver

•Proficient in customer service

•Credit card processing (4 years)

•Customer service

•Food Production

•Microsoft Office

•English

•Typing

•Customer service

•Microsoft Office

Certifications and Licenses

Globally Licensed Auto Adjuster with all 50 states

April 2020 to April 2021 Insurance Adjuster state licensing.

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