Human Resources Resource

STACY Mary MITRO

*** – **B Lewes Blvd Whitehorse, YT Y1A 3J4

778-***-**** *****.*****@*****.*** PROFESSIONAL PROFILE

As a versatile leader known for inspired creative problem solving and infusing energy into new ideas. I am a result driven, hard- working individual with a Bachelor of Arts Degree in Labour Studies, a Behavioural Science Diploma and Human Resources Certificate. I will bring to this position my exceptional problem-solving abilities, creative thinking, and the desire to continuously learn.

EMPLOYMENT EXPERIENCE

HR Consultant, Yukon Government July 2, 2024 – August 30, 2024

•Updating job descriptions (contract)

•Working on special projects such as recruitment initiative, creating career profiles, arranging staff appreciation events and data tracking sheets.

Human Resources Special Projects/ January 30, 2023, to March 31, 2024

Manager, Human Resources, Carcross Tagish First Nations (contract)

•Manages the delivery of classification, immigration, HRMS

•Manages the delivery of human resources management services to the department in the areas of staff relations, staffing, employment equity, organizational and job design, job description writing, classification, disability management, staff training and development, knowledge of the remuneration, benefits and leave pay to inform new employees

•Conducts ongoing program evaluation. Plans, develops, implements and assesses strategies and models for the efficient and effective delivery of human resource management services in accordance with Human Resources Department and Departmental Strategic Plans

•Supervise staff, allocates work, monitors adherence to service and quality standards, provides training, coaching and mentoring, and evaluates performance in HR practices. Leads the HR Department team in developing guidelines/practices for the department and developing administrative procedures/processes that enhance the workflow for all Department staff, decision making, and responsiveness to staff needs

•Investigates and resolves day-to-day issues, complaints and problems. Provides direction, advice and guidance to management and staff on the interpretation and application of human resource management principles and legislation, policies, guidelines, directives, CTFN personnel policies and other associated internal and external processes. Educates and informs to build capacity and facilitate compliance

•Leads the management of complex staff relations matters such as harassment, discrimination, and hybrid performance management/disability cases. Conducts investigations and research, analyzes issues, meets with clan representatives, senior management, staff and prepares options and recommendations for resolution

HR Consultant, Yukon Government March 17, 2022 - January 12, 2023

•Provide advice and support on the interpretation of, or issues related to, employee relations, labour relations, human resources policies, workforce planning, training and development, performance management, recruitment and selection, compensation, and benefits.

•Provide services including developing job ads and interview questions, chairing screening and selection boards, conducting reference checks, recommending requests for up range hire or the waiving of probation, meeting with candidates to discuss results (post-boards), liaising with Public Service Commission (PSC).

•Works with employees, supervisors, PSC or Yukon Workers’ Compensation Health and Safety Board (YWCHSB) reintegration/return to work experts and union representatives regarding accommodation or reintegration cases, discussing needs and exploring staffing opportunities and other options such as return to work plans, retraining and temporary and permanent re-assignments; follows up to ensure the plan is implemented and monitored.

Provides advice and assistance to employees, supervisors and managers regarding the interpretation and application of the Collective Agreement, Section M (management terms and conditions of employment), Public Service Act and human resource management policies and guidelines.

•Provides analysis, advice and support to managers and supervisors on various human resource planning initiatives, provides training to employees, supervisors and managers; and may lead strategic initiatives such as HRM planning.

•Provides advice, guidance and mentorship to less experienced HR staff members, takes a leadership role in modeling best practices and approaches, coaches, provides feedback, etc.

•Ability to work independently and regularly with departmental staff to provide information, advice, support and guidance in carrying out a variety of human resource management services.

•Capable of managing through conflict while maintaining strong relationships with clients, stakeholders and business partners with a solution focused acumen.

•Exceptional organizational, interpersonal and oral/written communication skills.

•Experience providing leadership and coaching to managers and employees on key workplace matters such as performance management, difficult conversations, employee relations and employee development.

•Strong employee relations skills and business management coaching with the ability to influence without authority.

Office Manager, Yukon Chamber of Commerce June 14, 2021 – March 15, 2022

•Provide support to the Board and its committees by organizing meetings, preparing meeting agendas, and ensuring minutes documenting decisions are kept, in collaboration with Board members and the Team.

Manage and document correspondence. Collect mail, respond to telephone, mail and email inquires.

•Demonstrate strong written and verbal communications skills. Comprehension required to draft formal letters and understand complex issues. Regularly offer proofreading support for YCC outward communications.

•Ability to work both independently and in a small-group environment.

•Strong organizational skills are essential, and the ability to multitask.

•Coordinate accounts receivable and payable with Chamber bookkeeper. Ability to post basic financial transactions, follow up on past-due accounts and maintain office supplies and program-related inventories.

•Manage corporate knowledge for a variety of programs administered by the Chamber. Continue to maintain digital filing systems and databases.

•Contribute to the efficient planning, control, and operations of the Chamber.

•Organize and assist as required with workshops, conferences, and other events.

•Coordinate and organize board, committee, and all YCC meetings by managing the office calendar. Also ensure all materials required are distributed. IE: agendas, minutes, etc.

•Receive clients and visitors, answer inquiries and supply quality information as required. Going the extra mile to assist members is always encouraged.

•Responsible for the coordination and preparation of regular communications to Chamber members, including a monthly newsletter, email notices, social media, advertising, and other updates.

•Ability to make website updates using the wix platform and responsible for ensuring the website is kept current and relevant.

•Manage membership enrolment, invoicing, and members participation in events.

•Regularly collect feedback and share information members provide to the YCC office with the executive director.

Educational Assistant, Yukon Board of Education March 2021 – June 11, 2021

Takini and Elijah Smith Elementary School

•Assist the classroom/resource teacher in meeting the learning needs of students in accordance with their Individualized Education Plans and classroom-based curriculum.

•Implement specific educational, behavioural, social and life skills activities.

•Provide personal assistance, specialized programming, therapy, assistive technology, self and/or health care and the administration of medication.

•Assist students with focusing on instruction, in following directions and in meeting classroom expectations.

•Assist students to be included in regular curriculum and following prescribed learning outcomes.

•Assist students in working toward greater autonomy and independence, refocusing and providing assistance only when needed and assisting in planning to reduce dependence and time spent outside of the classroom.

•Demonstrate cultural awareness and sensitivity toward First Nation and other culturally or linguistically specific learner needs.

•Facilitate and encouraging positive and respectful interactions among students.

•Assist in locating and preparing specialized teaching aids and materials.

•Work with groups of students in regular programming to enable the classroom teacher to work more closely with those who require more support.

•Assist the school in meeting the supervisory, social and emotional learning goals of all students as assigned.

Support Worker, Challenges, Whitehorse, YT, part-time Sept. 2020 – Dec. 2020

•Provided case management to clients in the implementation of their action plans and ensure documentation in a timely manner.

•Role-modelled positive attitudes, behaviours, and skills.

•Advocated for the residents.

•Used community-based options, planning events and opportunities.

•Ensured all measures are taken for keep the residents safe.

•Liaison with community stakeholders.

•Provided case management to clients in the implementation of their action plans.

•Followed-up with clients to evaluate their progress in the execution of their action plan and provide assistance if required.

•Provided data management to ensure benchmarks are being met.

•Collaborate with stakeholders to follow-up on the clients’ progress.

•Administrative duties such as scheduling meetings, providing referral services to support agencies and keeping files up-to date and well documented.

•Acting as a liaison between stakeholders.

Executive Director, Victoria Faulkner Women’s Centre, Whitehorse, YT Feb. 2020 – Aug 2020

•Oversee implementation of core VFWC programming activities and workshops that reflect VFWC strategic priorities.

•Assure that the organization has a long-range strategy which achieves its mission, and toward which it makes consistent and timely progress.

•Develop program, organizational and financial plans with the Board and Team, and carry out plans and policies authorized by the Board.

•Supervisory experience including coaching and training new and existing staff members

•Ensure that the organization operates within organizational, program and project budget guidelines.

•Oversee accounting and ensure the bookkeeper reconcile annual and monthly budgets and expenses, reporting monthly to the Board.

•Administrative duties such as scheduling meetings, providing referral services to support agencies and keeping legal files up-to date and well documented.

Acting as a liaison between stakeholders.

•Establish and maintain sound working relationships and cooperative arrangements with other women’s organizations, and other relevant community groups and agencies.

•Oversee the completion of all legal and financial documents necessary to the ongoing operation of the organization.

Provide direct supervision for 15 staff members.

•Ensure that sound human resource practices, consistent with the organizations policies and relevant legislation and regulations, are in place.

•Provide support to the Board and its committees by organizing meetings, preparing meeting agendas, and ensuring minutes documenting decisions are kept, in collaboration with Board members and the Team.

•Manages and oversees the day-to-day operations and ensure the goals and objectives are met. Provides supervision and oversees the work of the programs in relation to case management practices, client service standards and best practices. Offers expert advice, coaching, and strategies to address employees needs.

•Manages programs workload and assignments and assigns projects based on transfer agreements objectives and work volume. Supports employee development (including orientation and mentoring) and manages employee performance. Supports knowledge-sharing, engagement and fosters the development of continuous improvement and a culture of change management and innovation.

•Maintains and ensures accurate documentation, records, and reporting. Consults with staff, Directors, and other stakeholders to understand issues, identify opportunities for collaborative problem solving, and coordinate activities and funding opportunities.

•Draft documents and memos, executing action plans and strategies and responding to program concerns. Supports strategic planning for the Centre and aligns program mandates with transfer agreements. Contributes to budget planning and manages Centres budget.

•Supports the Board of Directors by preparing information notes and materials for meetings and supporting the Board to identify agenda items, prepare agendas, and follow up on committee direction, as necessary.

•Provide a consultative, proactive and employee focused approach to services offered at the Centre which encompasses early identification, coaching and support to staff and clients and continuous quality improvement.

•Collaboration between stakeholders (government agencies, clients) promoting a collaborative process of assessing, planning, implementing, coordinating, monitoring and evaluating programs to meet our contractual obligations.

Support Worker, Aspen Residence, Whitehorse, YT Feb 2019 – September 1, 2019 (lay-off)

•Provided case management to clients in the implementation of their action plans and ensure documentation in a timely manner.

•Role-modelled positive attitudes, behaviours, and skills.

•Advocated for the residents.

•Used community-based options, planning events and opportunities.

•Ensured all measures are taken for keep the residents safe.

•Liaison with community stakeholders.

•Provided case management to clients in the implementation of their action plans.

•Followed-up with clients to evaluate their progress in the execution of their action plan and offer assistance if required.

•Provided data management to ensure benchmarks are being met.

•Collaborate with stakeholders to follow-up on the client’s progress.

Human Resources Advisor, Dakwakada, Whitehorse, YT Jan 2019– Feb 2019

•Conduct an internal audit on Human Resources Practices and prepared a HR Plan.

•Advisor to the President and senior management.

•Conducted an audit on investigation practices and prepared a report with recommendations.

•Conducted internal investigations on harassment complaints, prepared report and met with parties to review.

•Supported staffing agency on new hires.

•Experience working with people in a counselling role or in a helping profession.

•Liaises with insurance provider on case files and to exchange information, problem solve specific issues like pay complications, delays, or challenges with gathering required information.

Director of Human Resources, Safety and Research, Fort Nelson First Nation, Fort Nelson, BC April 2018 – July 2018

•Provided advice on the interpretation of, or issues related to, employee relations, human resources policies, workforce planning, training and development, performance management, recruitment and selection, compensation, and benefits.

•Managed, in collaboration with supervisors and department heads, the recruitment process from job description review, screening applicants, participant on Selection Committee, through candidate letter of offer and beyond.

•Coached/mentored and developed Management, and employees regarding both strategic and day to day employee relations, policy administration, performance management, workforce planning and workplace accommodations/WCB/Human Rights issues.

•Provided support and advice on employee health and wellness benefit programs, sick leave and disability management processes (including attendance management and return to work facilitation) for all employee groups, liaising with external service providers as required.

•Provides advice and assistance to staff in problem resolution and the interpretation of corporate policy in all program areas.

•Conducted investigations on employee related matters, grievances, human rights and prepared reports

•Worked with departments and management to ensure group training initiatives are planned and executed efficiently.

•Facilitator in providing training material to employees.

•Manages and oversees the day-to-day operations and ensure the goals and objectives are met. Provides supervision and oversees the work of the programs in relation to case management practices, client service standards and best practices. Offers expert advice, coaching, and strategies to address employees needs.

•Manages programs workload and assignments and assigns projects based on transfer agreements objectives and work volume. Supports employee development (including orientation and mentoring) and manages employee performance. Supports knowledge-sharing, engagement and fosters the development of continuous improvement and a culture of change management and innovation.

Liaises with insurance provider on case files and to exchange information, problem solve specific issues like pay complications, delays, or challenges with gathering required information.

Human Resources Coordinator St. Joseph’s Hospital, Comox, B.C July 2017- Dec. 2017 (contract),

•Managed, in collaboration with supervisors and department heads, the recruitment process from job description review, screening applicants, participant on Selection Committee, through candidate letter of offer and beyond.

•Provided support and advice on employee health and wellness benefit programs, sick leave and disability management processes (including attendance management and return to work facilitation) for all employee groups, liaising with external service providers as required.

•Oversaw disability programs including facilitating return to work and accommodation; WSIB/WCB meetings and maintained workplace injury reporting.

•Provided leadership, expertise, advice guidance and direction to the departmental directors, managers, and supervisors in the development, implementation, maintenance and co-ordination of practice and policy related to employee relations, human resource management principles and applicable authorities, the application collective agreements, guidelines, protocol and legislation.

•As a team leader and member provided support and fostered a positive employee relations climate.

•Mentored and train employees in all aspects of job performance.

•Contact stakeholders to discuss human resource management issues, develop solutions to problems and participate in the development and implementation of corporate initiatives and strategies.

Contact union representatives to seek options for resolution of human resource management issues and grievances. Investigates, responds to and resolves all manner of complaints.

Counseled individuals of various ethnic and economic backgrounds guiding and supporting them to successfully reach their individual needs.

•Provided expertise, advice, direction and support on a wide variety of situations related to complex employee relationship issues such as discipline, terminations, dispute resolution processes and general labour and employment law.

•Developed and maintained strong collegial working relationships with all levels of Management and Union ensuring consistent application of employee relations’ policies and procedures.

•Maintains a strong connection with Managers and HR Consultants, union Labour Relations Advisors and insurance providers.

Appeals Board Member, Contract Work, 2016 – Mar 2018

Employment and Assistance Appeals Tribunal, Victoria, BC

•Panel member in hearings under the Employment and Assistance Act, the Employment and Assistance for Persons with Disabilities Act and the Childcare Subsidy Act. Adjudicated hearings and collaborated with panel members on the appeal decision.

Residential Service Worker, Communitas, Campbell River, B.C Mar 2017- Mar 2018

•Participate in assessment, goal setting and program planning for individuals.

•Document, implement and provide input into the evaluation of the program.

•Provide life skills training and assistance such as meal preparation, housekeeping, personal care and personal finance and implement personal service plans.

•Assist with case management by identifying potential problems and reporting any difficulties.

•Advocates on behalf of residents to health care professionals.

•Communicate effectively with other support staff to ensure continuity in activities and routines.

•Networking with resident’s family.

•Participate in training/orientation of new staff.

•Ensure all documentation are completed in a timely manner.

Manager Labour Relations, Vancouver Island University, Nanaimo, BC Oct 2013 – Oct 2014

•Provided expertise, advice, direction and support on a wide variety of situations related to complex employee relationship such as discipline, terminations, dispute resolution processes and general labour and employment law.

•Advised and counselled on employee/labour relations matters, ensured management was informed and prepared to administer the provisions of the collective agreement and guidelines for administrators.

•Coordinated union/management activities and provides labour relation advice and guidance to all levels of management in the interpretation and application of the collective agreement and managing employee relations, acts as mediator in resolving disputes, and provides direction and assistance in the grievance administration process.

•Conducted investigations on employee related matters, grievances, human rights.

•Provided leadership, facilitation and mediation skill with management and unions to find creative solutions within the context of the collective agreement.

•Developed and maintained strong harmonious labour and management, employee relations with all levels of Management and Union ensuring consistent application of employee relations policies and principles.

•Drafted and recommended the corporate collective bargaining strategy for union/management negotiations and leads the management team throughout the negotiation process to ensure fulfilment of the corporate collective bargaining mandate.

•Supported the resolution of grievance and arbitration matters.

•Provided guidance to Human Resources Advisors on their investigation; adjudicated Step Three responses and wrote decisions on behalf of the Employer.

•Mentored Human Resources Advisors, Deans, Managers and Supervisors in effective leadership leading to greater accuracy and better client relationship building methodologies.

•Coached/mentored and developed HR Advisors, leadership, union stewards and employees regarding both strategic and day to day employee/labour relations, contract administration, performance management, workforce planning and workplace accommodations/WCB/Human Rights issues.

•Provided a comprehensive range of senior professional Human Resources expertise, advice and direction in the development, implementation, maintenance and co-ordination of practice and policy related to employee relations.

As a team leader and member provided support and fostered a positive employee relations climate.

•Participated in Labour Management Committees for three jurisdictions.

•Manages and oversees the day-to-day operations and ensure the goals and objectives are met. Provides supervision and oversees the work of the programs in relation to case management practices, client service standards and best practices. Offers expert advice, coaching, and strategies to address employees needs.

•Manages programs workload and assignments and assigns projects based on transfer agreements objectives and work volume. Supports employee development (including orientation and mentoring and manages employee performance. Supports knowledge-sharing, engagement and fosters the development of continuous improvement and a culture of change management and innovation.

•Maintains a strong connection with Managers and HR Consultants, union Labour Relations Advisors and insurance providers.

Human Resources Specialist, City of Whitehorse, Yukon May 2012 - Oct. 2013

•Planned and developed, implemented and evaluated personnel and labour relations strategies including policies, programs and procedures; advise managers and employees on the interpretation of personnel policies, compensation and benefit program and collective agreements; mentor and train leadership team and employees in all aspects of job performance; managed programs and maintain human resources information and related records systems.

•Managed, in collaboration with supervisors and department heads, the recruitment process from job description review, screening applicants, participant on Selection Committee, through candidate letter of offer and beyond.

•Developed and implemented screening tools to evaluate candidates; assisted in the creation and administration of testing tools.

•Provided technical expertise on the administration and interpretation of the collective agreement, employee discipline and terminations, dispute resolution processes and general labour and employment law, assessing impacts/exposures and identifying solutions.

•Arranged workload critical to company prominence and profitability.

•Provided support and advised on employee health and wellness benefit programs, sick leave and disability management processes (including attendance management and return to work facilitation) for all employee groups, liaising with external service providers as required.

•Oversaw disability programs including facilitating return to work and accommodation; WSIB/WCB meetings and maintained workplace injury reporting.

•Conducted investigations and prepared findings; assisted leadership in administering progressive discipline, prepared letters for employees’ files.

•Investigated and determined the merits of a grievance; presented on behalf of the Employer in grievance meetings; presented at internal hearings; prepared files for counsel and prepared Minutes of Settlement

•Mentored Managers and Supervisors in effective leadership leading to greater accuracy and better client relationship building methodologies. Trained Managers and Supervisors.

•Participated in Joint Consultation Committee and Health and Safety Committee.

•Liaises with insurance provider on case files and to exchange information, problem solve specific issues like pay complications, delays, or challenges with gathering required information and employees in job practices leading

to better staff relationship. Promoted the Human Resources vision and aligning the departments’ values to the organization needs.

Staff Representative, Service Employees International Union Local 1 July 2003 - July 2010

•Provide technical expertise on the administration and interpretation of the collective agreement, employee discipline and terminations, dispute resolution processes and general labour and employment law, assessing impacts/exposures and identifying solutions.

•Developed and maintained strong collegial working relationships with all levels of Management and Union ensuring consistent application of employee relations policies and principles.

•Handled all aspects of negotiations up to and including ascertaining needs by way of meetings, surveys, reviewing past grievances and various committee meeting minutes; formulating proposals, Chief spokesperson during negotiations; including Conciliation, prepared Memorandum of Settlement and drafted and finalized contract language.

•Provided support and advised on employee health and wellness benefit programs, sick leave and disability management processes (including attendance management and return to work facilitation) for all employee groups, liaising with external service providers as required.

•Investigated and determined the merits of a complaint; provided grievance language to stewards and union members; represented hundreds of grievant’ s covered by diverse contracts; prepared and presented grievances up to and including Mediation; prepared Minutes of Settlement; instructed counsel in arbitration hearings and advises members on dispute settlement.

•Mentored and trained members in effective leadership leading to greater accuracy and better client relationship building methodologies.

•Facilitator in providing training material to employees.

•Counsel individuals of various ethnic and economic backgrounds, guiding and supporting them to successfully reach their individual needs.

•Mentored stewards in effective leadership, resulting in greater accuracy and strengthening of client relationships

•Co-chaired Labour Management Committee; participated in Provincial Committees.

•Maintains a strong connection with Managers and HR Consultants, union Labour Relations Advisors and insurance providers.

Acting Staff Representative, Ontario Public Service Employee Union July to June 2000 & Jan. to July 2003 Sabbatical from Community Living Oakville for two separate contracts

•See above

EDUCATION AND TRAINING

Managing Engaged Workforce (MEW), Yukon Government Whitehorse, YT 2024 Total Rewards, Yukon College Whitehorse, YT 2019

Human Resources Certificate – Mohawk College Hamilton, ON 2000

Bachelor of Arts – Labour Studies / Sociology – McMaster University Hamilton, ON 1984

Business Management Studies Certificate – Mohawk College Hamilton, ON 1997

Level 1 & 2 Worker’s Safety Insurance Board Certificate – Workers Centre Hamilton, ON 2006

Level 1 & 2 Health & Safety Certificate – Workers Centre

Hamilton, ON

2005

Helping Adults Learn Certificate – Sheridan College

Oakville, ON

1989

Employment Specialist Training Certificate –Provincial Training Committee

Toronto, ON

1992

Behavioral Science Diploma, Loyalist College

Belleville, ON

1977

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