Scrum Master and Software QA Manager
Resume:
CHARLES A. OLIVAREZ
Albuquerque, NM *****
*******.********@*****.***
linkedin.com/in/charles-olivarez/
Professional Summary
Results-driven Software QA Manager and SCRUM Master with over 20 years of experience in software testing, network engineering, and telephony. Proven track record in improving testing processes, managing cross- functional teams, and delivering high-quality software products. Adept in a variety of testing methodologies and skilled in enhancing development workflows.
Areas of Expertise
Team and Project Management
SCRUM Master
ISO 9001
Document Management
Cross-Functional Collaboration
Database Management (MSSQL, MySQL,
Oracle)
REST Services Testing
Operating Systems
Root Cause Analysis
Network Engineering and Management
VMWare and Hyper-V
Web Server Administration
Professional Experience
Sartorius BioAnalytical Instruments Inc., Albuquerque, NM Software QA Manager (3/2019 - Present)
Enhanced release processes, reducing field issues and maintenance releases from six to one per major release.
Led QA team in improving test coverage for the iQue Flow Cytometer Scanner.
Implemented a “test left” approach, improving development cycles and coverage.
Successfully managed a hybrid team of remote and on-site members. Honeywell / Intelligrated Software, Albuquerque, NM Specialist Software Quality III (6/2013 – 9/2018)
Conducted testing for voice application projects, validating WMS and LMS interoperability.
Facilitated successful deployments in diverse warehouse environments.
Maintained multiple test and demo environments, simulating customer networks. Symplified, Boulder, CO
Senior QA Test Engineer (10/2011 – 3/2013)
Developed and executed test plans for single sign-on SAAS products.
Automated test preparation with bash scripts, enhancing efficiency. Aztek Networks (now Genband), Boulder, CO
System Test Engineer (4/2007 – 10/2011)
Designed and managed test lab infrastructure, achieving fast network validation by AT&T labs.
Executed TDM and VoIP product testing, configured various network devices. Techknowledge Solutions Inc., Denver, CO
Network Systems Consultant (2/2006 – 12/2009)
Installed and upgraded customer networks, servers, and services.
Improved Active Directory structure and planned network expansions. Adea Solutions, National
Network Technician (5/2005 – 12/2007)
Upgraded Sprint’s data networks, installed and configured Cisco routers and Home Agents. Mountain Engineering II, Longmont, CO
Tester Tech Writer/Network Admin (5/2004 – 11/2006)
Managed network for 25 users, developed detailed testing reports and user manuals. Fischer Imaging, Denver, CO
Document Control Assistant (Contract Position) (7/2003 – 12/2003)
Led ISO audit preparations, created electronic files, and processed change requests. Carrier Access Corporation, Boulder, CO
Senior/Lead Test Engineer (9/2000 – 10/2002)
Developed regression testing strategies, improved post-release quality processes. Nortel Networks, Simi Valley, CA
Lead Test Engineer (7/1997 – 9/2000)
Led test team for VoIP product, designed lab networks, and conducted extensive testing. Genoa Technology, Moorpark, CA
Lead Test Engineer and Network Administrator (4/1995 – 7/1997)
Led test teams and network build-outs, developed custom databases for project tracking. Education
Bachelor of Science (B.S.) in Mathematics of Computation University of California, Los Angeles, CA
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