Customer Service Representative
Resume:
Rebecca (Becky) Gambish
San Pedro, CA 90732
Email: *************@*****.***
Objective:
I am seeking a new career opportunity utilizing my education and experiences to add value to an organization to expand upon my skills and grow as a professional.
Education and Training:
Bachelor of Science – Early Childhood Education The Ohio State University-Columbus, OH
Phlebotomy Training – Successfully Completed Phlebotomy Technician Program Continual Health Education & Training-
National Certification with ASPT Charlotte, NC
MOS Certified in Word and PowerPoint
Professional Qualities:
●Mature, dependable, and dedicated work ethic.
●Disciplined and conscientious caregiver.
●Strong communicator and team member.
●Skilled time manager and goal-oriented
Work Experience:
August 2023-June 2024
Student Supervision Assistant Torrance Unified School District Torrance, CA
Enforced school procedures
Ensure student safety rules are obeyed
Resolve minor conflicts and encourage courtesy among students
Ensure health and safety of students
Alert staff and administrators in emergency situations
September 2022-July 2023
Front Desk Agent Beach City Cryo Torrance, CA
●Customer Service
●Maintain state-of-the-art recovery and pain management equipment and methods including cold, heat, oxygen, light and compression. Used to alleviate pain, reduce recovery times, and improve quality of life.
●Completed check-ins and maintained Change of Memberships in MINDBODY Online System
●Sales and Marketing Projects
●Maintain a professional, clean, relaxing, and inviting atmosphere, environment and image.
September 2021-September 2022
Customer Service Representative Hot8 Yoga El Segundo, CA
●Customer Service
●Cleanliness - cleaned studios and locker room between classes to maximize client experience
●Completed check-ins and maintained Change of Memberships in MINDBODY Online System
●Sales and Marketing Projects
May 2020-March 2021 Rite Aid Pharmacy Snohomish, WA
Licensed Pharmacy Assistant
●Prescription Pick up
●Will Call maintenance
●Customer Service
●Perform Monaco Tag Opportunity
●Verify Patient data and annual review forms
●NextGen Software Operations
●Scanning, faxing, filing, and stocking
●Counting, Bagging, and Labeling prescriptions
July 2019-March 2020
Customer Service Representative Lead/ Hot Yoga Experience Redmond, WA
Assistant Manager
●Completed and mailed New Member Welcome Letters
●First Visit Text – followed up with new customers on their yoga and/or sauna experience
●Updated Studio/Class Announcements
●Resolved Unpaid/Declined Credit Cards and Calls
●Communicated and maintained Change of Memberships in MindBody Online System
●Annual Outreach for yearly membership contract renewal utilizing Loyalty Report and Discounts
●Marketing Projects/Constant Contact
August 2018-July 2019
Lifeguard YMCA Mill Creek, WA
●Monitored Pool Safety
●Performed chemical testing and adjusted to proper levels in the pool
●Maintained clean pool environment
●Certified AED, Life Saving, CPR, First Aid
●Provided members with Customer Service within the pool schedule
May 2017-July 2018
Sales/Client Service Specialist Elements Massage Lynnwood, WA
●Client interaction and coordination of front desk operations
●Sales – Wellness Program Memberships, Multi-visit Packages, Gift Cards, Re-booking additional visits, Upsell accessorial services
●Schedule appointments and manage client accounts using MBO (Mind Body Online) software
●Support Client/Therapist relationships with professional customer service and message process knowledge
●Comply with HIPAA rules and regulations
●Planning and executing Facilities management to maintain the cleanliness of the studio through cleaning, stocking, and laundry.
September 2016-April 2017 Red Robin Bothell, WA
Hostess
●Greeted guests upon arrival, monitored and managed wait list using tablet with Dinetime software, showed guests to their table
●Assisted dining room staff by helping clear tables
●Followed sanitation and food safety policies
April 2016 – June 2016 KED Plasma Rock Hill, SC
Phlebotomist
●Responsible for efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process, and following standard operating procedures
●Education of new donors about plasma, screening process, center policies, and proper nutrition for donation
●Use of personal digital assistant (scanning device) to record incidents during pheresis and inventory of soft products
●Maintained clean work environment by following HSE and OSHA policies and procedures
January 2016-May 2016 Continual Health Education and Training Charlotte, NC
Instructor
●Taught Phlebotomy theory, procedures, and techniques
●Introduced students to equipment used in Phlebotomy
●Oversaw open-draw sessions for students to gain practical Phlebotomy experience
●Prepared students for the ASPT exam
December 2015-April 2016 Tega Cay Children’s Academy Tega Cay, SC
Assistant Teacher
●Worked under the head instructor and school administrator to support the instruction and social development of students
●Maintained a neat, orderly, clean, sanitary environment, conducive to study.
●Participated in staff training
Previous roles:
Lifeguard YMCA Marion, IA
Group Exercise Coordinator YMCA Fort Dodge, IA
Property and Leasing Manager Multiple Real Estate Companies Columbus, OH
Assistant Manager Swan Cleaners Columbus, OH
Interests and Activities:
●Volunteer activities
oKent County (Michigan) Humane Society
oGrandview Elementary School
oKent County Girls on the Run
oAssistant Coach – Grandville (Michigan) Trail Dawgs Runnings Club
●Endurance Athletic Accomplishments
oMultiple Marathons, Half Marathons, and 10k running races
oTriathlons ranging from Sprint to Half Ironman lengths
oCycling races of various distances
Contact this candidate