Store Manager Assistant
Resume:
ANDRE ADAIR
DELAWARE, OHIO ***15
************@*****.*********:************@*****.***
EXPERIENCE
AAA CAR CARE PLUS
MAY-2022-PRESENT
ASSISTANT STORE MANAGER
Advise customers on tire and service needs, attention to customer retention and satisfaction, create accurate estimates, dispatch work flow to technicians, train sales associates, clean and maintain an organized work area. Collaborate on new processes and procedures. Exceeds monthly sales budgets. For year 2023 produced 40% of total sales equaling $440,000 (total store revenue for 2023 was $1.1 Million) in repair work. Average ARO $390 (company goal is $332). Customer satisfaction score 85.9% (company average 76.9%). Have received numerous 5star Google ratings.
MONRO INC.
FEBRUARY 2021-MAY 2022
STORE MANAGER
Responsible for the total store operations and day to day processes. Hired and coached team associates, controlled company assets and inventory management. Responsible for monthly sales budget, cost reduction and profitability, sales growth and customer satisfaction. Total revenue in 2020 was $290,000. Total sales revenue under my leadership for 2021 was $695,000 (130% increase in one year). Received numerous 5star google reviews.
MR. TRANSMISSION/MILEX COMPLETE AUTO CARE
SEPTEMBER 2020-FEBRUARY 2021
STORE MANAGER
Oversaw total operations of day to day processes, coach team associates, control company assets, inventory management. Responsible for monthly sales budget, cost reduction and profitability, sales growth and customer satisfaction. Left due to ownership informing me there was only a 6 month budget for payroll and unsafe working conditions.
BUCKEYE COMPLETE AUTO CARE
JULY 2017-MAY 2020
GENERAL MANAGER
Managed the total operations and sales of the store. Responsible for the control of company assets including parts, tires, equipment and cash drawer. Developed work flow processes through a productivity management system. Trained and developed employees. Created accurate sales estimates and sold to the customer. Scheduled service appointments and made callbacks for future service appointments and to ensure customer satisfaction. Participated in on going training through Shop Fix Academy. Consistently exceeded monthly sales goals and raised car counts. Developed a loyal customer following resulting in a 5star consistent rating on Google. Increased business in 3 years by 80%. Was permanently laid off during the COVID pandemic.
MONRO INC.
APRIL 2016-JULY 2017
STORE MANAGER
Responsible for the total operations of day to day processes, coached team associates, controlled company assets and inventory management. Responsible for monthly sales budget, cost reduction and profitability, sales growth and customer satisfaction.
FEBRUARY 1989-MARCH 2016
Worked for several businesses in the automotive repair industry including The Goodyear Tire and Rubber Company (February 1989- September 1997) Over 35 years experience in the automotive industry.
REFERENCES
Available upon request
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