Customer Service Quality Control
Resume:
Kevin B. Ploth
Phone: 917-***-**** - Email: ad7kny@r.postjobfree.com
Riverdale, New York, 10463
SUMMARY OF QUALIFICATIONS
Proven ability to produce quickly under pressure, without sacrificing quality.
Excellent managerial skill sets, and understanding of key corporate concerns.
A natural at generating new business, and increase sales.
Great with people, and outstanding ability to resolve customer concerns.
Proficient in written and spoken Spanish.
COMPUTER SKILLS: Quicken, PC, Mac OS-System, Word, MICROS, Aloha, Open Table, and Squirrel.
LICENSES AND CERTIFICATIONS: Sandler Training, Thomas Plummer Club Management, TIPS, WSI, FIT, CPR/First Aid, New York Food Handlers License. American Legion, FAM Master Mason GW 2
PROFESSIONAL EXPERIENCE
OTTO BREHM, Yonkers, NY
Regional Manager, August 2019 - June 16, 2023
*Sales of several territories. Tri-State, New England.
*Open and closing New accounts.
*Managed existing eleven hundred accounts, and nine distributors.
*Responsible for reports and quality control.
*Customer service.
Hale and Hearty Soups, New York, NY
Regional Manager, August 2018 - September 2019
*Sales of several territories. Tri-State, Maine, Florida, Michigan, South West, Mid-West.
*Open and closing New accounts.
*Managed existing fifteen hundred accounts, and nine distributors.
*Responsible for reports and quality control.
SYSCO Metro NY, SYSCO Foods USA, New York, NY
Marketing Associate, April 2016 - September 2017
*Sales of several territories. Inwood, Washington Heights, Bronx, UES, UWS, Mid-Town and Staten Island. *
*Training from all SYSCO products and equipment to do sales.
*Open and closing accounts.
*Designed menus.
*Responsible for managing and delivering quality delicious seafood and produce.
*Customer service and damage control.
Kellari Taverna, Kellari Group USA, New York, NY
General Manager, Seafood Purchaser and Produce Control September 2015-April 2016
*All duties from FOH to BOH.
* Staff Training.
*Open and closing dining room and events.
*Redesigned menus.
*Responsible for managing and delivering quality delicious seafood and produce.
*Supervised kitchen staff.
*Entrusted with all daily purchases for the kitchen.
*Handled all set ups for private events.
*Assisted in operations and maintenance of the restaurant. BON CHON, New York, NY
Manager, Beverage Manager, Bar Captain and Staff Hiring Operations July 2009-2011
*Chief bar instructor and Bartender.
*Redesigned all menus.
*Responsible for managing and delivering quality.
*Supervised FOH staff.
*Entrusted with all daily purchases for the FOH.
*Handled all set ups for private events.
*Trained staff.
My Chef Direct, New York, NY
Chef, Instructor, Bar Captain and Staff Hiring Operations July 2008-2015
*Chief instructor and Bartender for private homes and events.
*Redesigned all menus.
*Responsible for managing and delivering quality delicious foods.
*Supervised kitchen staff.
*Entrusted with all daily purchases for the kitchen.
*Handled all set ups for private events.
*Trained staff, including staff for parties.
PULSE RESTAURANT AND BAR, 45 Rockefeller Center, New York, NY Chef, Bartender, Waiter September 2008-2014
*Ran kitchen as executive chef on select days.
*Responsible for managing and delivering quality delicious food.
*Assisted with seasonal menu redesign and update.
*Responsible for bar and floor service, including making and serving of beverages to customers as well as tak- ing and serving food orders.
*Entrusted with closing the day’s receipts, and for bar shift receipts.
*Coordinated and executed bar and floor service for large and small corporate and private events.
*Performed maintenance of bar area on a bi-weekly schedule.
*Contributed to decisions involving beer, wine and liquor orders and promotions of new products. MILITARY AND EDUCATIONAL EXPERIENCE
US ARMY, Fort Sill, OK, Basic Training, Fort Bliss, TX, AIT 1996 – 1998
*MOS 14S, is a Stinger Missile, and Avenger systems operative.
*Trained officers and other staff, on the Avenger systems, and all other NONCOMs.
*Attained Squad Leader status.
*Top of my class in Basic, and AIT.
*Received three distinguished leadership awards.
*Achieved High BRM, consistently during term of service with the ARMY.
*Discharged in 1998 Under Honorable conditions.
*University of the Arts, Theater/ Business of the Arts,
*West Virginia Wesleyan, Communications/History
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