Customer Service Data Entry
Resume:
Ellenwood, GA *****
******************@*****.**
m
SUMMARY
Take-charge professional delivering
executive support and team
leadership to business operations.
Dependable and detail-oriented to
manage multiple tasks and
priorities. Broad experience
includes office management,
accounting, accounts receivable,
invoicing, dispatching, database
management, vendor negotiations
and contract management.
Recognized for exemplary
customer service and team
collaboration.
Dedicated, goal-driven team player
interested in applying excellent
communication and interpersonal
skills to a Security/Administrator
role. Experienced in data entry and
handling money. Can quickly
memorize product details and build
customer relationships.
SKILLS
• Department Oversight
• Records Management
• Store Organization
• Operations Oversight
• Loss Prevention
• Customer Relations
Antoria Byrdsong
EXPERIENCE
April 2022 - Current
Assistant Store Manager Touchdown Wings Decatur, GA August 2023 - December 2023
Administrative Assistant Georgia State(GSU) Atlanta, GA Managing the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
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Monitoring sales activities to ensure that customers receive satisfactory service and quality goods.
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Supervising a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
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Maintaining accurate records of all transactions, stock levels and employee performance metrics.
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Resolving customer complaints in a timely manner and addressed any issues that may arise during store hours.
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Overseeing daily cash handling procedures, reconciling discrepancies as necessary.
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Assisting in recruiting efforts by interviewing candidates for open positions in the store.
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Handling complaints from customers by empathetically listening, recording details and offering solutions.
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Supervising cashiers in processing credit, debit and cash payments to streamline sales.
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• Handling scheduling for store shifts to achieve adequate staffing. Coaching and developing store associates through formal and informal interactions.
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Delegating assignments based on team strengths to optimize floor coverage and service levels.
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Checking monthly sales and performance reports to support operational planning and strategic decision-making.
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Interviewing and vetting job applicants to make effective hiring decisions and fill vacancies with strong team members.
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Provided administrative support to the executive team, including scheduling meetings and managing calendars.
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Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
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Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
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Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
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Managed incoming calls while providing information or transferring callers to appropriate personnel.
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Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
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Ensured efficient operation of office equipment such as printers, copiers and fax machines.
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• Stock management
• Business Development
Relationship building and
management
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• Inventory counting
• Shift Scheduling
• Cash auditing
• Team Management
• Pricing and Markdowns
• Inventory Control
• Attention to Detail
• Employee Scheduling
• Strategic Planning
• Budgeting and cost control
• Store Opening and Closing
• Billing
• Motivational Techniques
• Vendor Management
Customer Service and
Engagement
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• Program Administration
• Work Planning and Prioritization
• Hiring and Training
• Employee Coaching
• Mentoring and Coaching
• Retail Operations
• Staff Scheduling
• Transaction Processing
• Performance Evaluations
• Staff Supervision
• Time Management
May 2023 - September 2023
Secretary AT&T Lithonia, GA
June 2022 - April 2023
Library Assistant County Line(Ellenwood Library) Ellenwood, GA Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
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• Processed invoices for payment using accounting software applications. Entered data into spreadsheets using Microsoft Excel or other similar programs.
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Handled confidential documents in an organized fashion according to established protocol.
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• Managed database systems containing customer contact information. Answered phone calls and emails to provide information, resulting in effective business correspondence.
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• Inventoried and ordered supplies for office.
• Responded effectively to sensitive inquiries or complaints.
• Directed customer communication to appropriate department personnel. Provided secretarial and office management support while building cooperative working relationships.
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Scheduled appointments between clients and customers and internal staff members.
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• Monitored progress on projects assigned by upper management. Provided administrative support to the office manager and other staff members.
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Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
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Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
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Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
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Answered incoming phone calls, responded to inquiries and transferred calls as needed.
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Processed invoices for payment; tracked payments received from vendors and clients.
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Coordinated meeting logistics such as room reservations and catering services.
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Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
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Proofread documents before submission; corrected any errors found in grammar or punctuation.
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Reviewed billing statements for accuracy prior to submitting them for payment processing.
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Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
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• Provided reference and reader's advisory services to library patrons.
• Assisted in the cataloging of new books and materials. Organized shelves, book displays, and other library areas according to established guidelines.
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Maintained accurate records of circulation activities including check-ins and outs and overdue items.
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Answered phones to respond to patron inquiries or direct calls appropriately.
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• Assisted in the preparation of materials for public programs such as September 2021 - May 2022
Crew Trainer Wendys Restaurant Ellenwood, GA
book clubs, lectures, story times.
Researched information related to patron inquiries using print resources or online databases.
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Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
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Processed payments from patrons for fines or fees associated with their accounts.
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Greeted patrons upon entrance to library and offered assistance with needs or issues.
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Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
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Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
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Monitored performance of crew members in the field, providing feedback and guidance when needed.
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Encouraged open communication between trainees and management throughout the learning process.
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Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
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• Evaluated outlines, texts and handouts prepared by other instructors. Obtained and organized manuals, guides and visual materials for development and training purposes.
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Provided ongoing coaching and mentoring to crew members to increase productivity levels.
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• Ensured that all safety protocols were followed during training sessions.
• Instructed new team members on correct procedures for operations. Planned and delegated group and individual work assignments to trainees.
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EDUCATION AND TRAINING
May 2023
High School Diploma
Cedar Grove High School, Ellenwood, GA
Contact this candidate