Customer Service Quality Control

William M Gillard Jr

*** **** **, ********, ** **634

337-***-****; **************@*****.***

Clearance: (none)

To secure a challenging position as a tools and parts attendant within Amentum that utilizes my expertise toward continued growth and advancement.

Core Competencies

Creative Problem Solving

Critical Thinking Skills

Decision Making Direction

Great Team Player

Operational Focus

Research and Analysis

Customer Service Orientation

Time Management

Organizational Awareness

Interpersonal Relations

Action Management

Collaborative Relationships

Excellent Verbal Communication

Service-oriented Team Player

Excellent Multi-tasker

Resource Management

Materials Accountability

Operations Management

Technological Proficiency

Strategic Planning

Quality Control

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Professional Employment History

M & M, Motors, Deridder, LA May 2019 to Present

Knowledgeable in the use of tools and equipment used in servicing & troubleshooting automotive vehicles including multi-meters, battery chargers & timing lights.

Change Spark Plugs and Glow plug assemblies.

Light experience on Equipment

Change Brake Pads, Rotors and Calipers

Change Batteries, Troubleshooting Electrical Systems

Change Radiator Hoses

changed radiators & water pumps.

troubleshooting of vehicle brake systems

removal & replacing alternator.

Grease, Lubricates and Wash Vehicles

Keeps shop equipment operating by following operating instructions.

Service Engine Lubricant System/perform oil changes.

Perform Tire Rotations

Truck Driver, Sherwin-Williams, Deridder LA November 2021 to December 2022

Responsible for the storage, distribution, inventory management, and recording of maintenance of items in a warehouse.

Ensuring the proper storage of items or goods stored in the warehouse.

Reserving space allocation for property and items or goods

Ensuring that labels for goods are updated and accurate and that all goods and properties are stored in the correct location.

Ensuring that all receipts are processed in a timely manner.

Ensuring that requested goods are delivered to the appropriate requester on time.

Properly identifying goods or items and correcting discrepancies related to their quality, nomenclature, identification, or part numbers

Keeping accurate records of maintenance by physically counting and identifying items or goods in the warehouse or stockroom

Keeping accurate and detailed records and ensuring that information or details about goods or items are correct.

Harbor Freight, Deridder La January 2021 to October 2021

Providing customer service by answering questions about products or services, assisting with product selection, and processing sales transactions

Providing price adjustments on previously purchased merchandise within a specified time period.

Providing information about new products and promotions to customers

Maintaining a neat appearance and professional demeanor while working with the public

Assisting with inventory by identifying and marking items for removal from shelves or storage areas

Organizing merchandise by location in the store or department. This may include shelving goods, arranging displays, or pricing items for sale.

Performing basic clerical tasks such as maintaining records of sales and other transactions

Providing information regarding shipping costs, processing orders, and providing customer service for online orders

Selling products to customers by explaining product features and benefits, demonstrating how to use products, and demonstrating product applications.

Education and Training

Deridder High School 2019

Automated Requisition/Accountability Software

Microsoft Excel, Microsoft Word, Microsoft Outlook

References

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