Security Services Operations Supervisor

Hard-working Supervisor with exceptional experience in leading teams,

delivering results and exceeding expectations. I am a creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Detail-oriented team player with strong organizational skills with ability to handle multiple projects simultaneously with a high degree of accuracy. A professional person always ready to learn more and work in diverse environment. Work History

2022-12 -

Current

CCTV Supervisor- Doha Festival City

Teyseer Security Services Co. W.L.L, Doha, Qatar

• Mentored newly hired employees on operating

equipment and safety and developed training

manual to use for reference.

• Achieved results by working with staff to meet

established targets.

• Maintained compliance with company policies,

objectives, and communication goals.

• Applied strong leadership talents and problem-

solving skills to maintain team efficiency and

organize workflows.

• Monitored workflow to improve employee time

management and increase productivity.

• Maintained database systems to track and analyze operational data.

• Conducted regular reviews of operations and

identified areas for improvement.

• Generated reports detailing findings and

recommendations.

• Gathered, organized and input information into

digital database.

• Supervised 16 CCTV Operators and guided them to

perform their duties efficiently.

• Ensured the stipulated rules by Authorities were Contact

Address

Doha, Doha 974

Phone

30681225, 33001194

E-mail

*************@*****.***

Skills

Priority management

Strategic planning

Staff Management

Team Building

Operations management

Training and mentoring

Languages

English

Full Professional

Jefferson Mwaniki

Operations Supervisor

adhered to.

• Liaised with Authorities during investigation.

• Investigated incidents and escalated to the

relevant departments.

• Monitored the premises to deter incidents and alert the team whenever there is a potential hazard.

• Facilitated for Authorities scheduled inspections in conformity with government regulations.

• Monitored the manpower to ensure the required

number is present on site.

• Coordinated with the CCTV technicians to ensure

all CCTV servers and equipment were operational.

• Built control room resilience by supervising and testing communication lines and the quality of

interchanges to ensure clear quality of information is conveyed and responses can be arranged

quickly and accurately.

• Ensured that CCTV operators followed correct

procedures including compliance with information

sharing protocols.

2022-10 -

2022-12

Security Project Administrator- Doha

Festival City

Teyseer Security Services Co. W.L.L, Doha, Qatar

• Delegated assignments based on plans, project

needs, and knowledge of individual team

members.

• Compiled daily field report, detailing all key

activities and outlining project progress for

stakeholders.

• Solved staff complaints in regard to their salaries, ATM, QID.

• Was a link between the staff and the management

and all concerns from the staff were escalated to

the management.

• Ushered in new employees and enlightened them

on their roles, post assignments and general policies as stipulated by the client.

• Handled budgeting and procuring of stationery and security operations apparatus.

• Prepared payroll for 182 staff and monitored the payment budget.

2017-11 -

2022-09

Security Shift Operator- Qatar gas

Teyseer Security Services Co. W.L.L, Al Khor, Qatar

• Prepared on a monthly basis duty roster for 110

staff.

• Prepared on a daily basis deployment plan and

traffic management plan for smooth operation.

• Provided on-the-job training to newly hired workers and team members.

• Prepared SHE reports and escalated to the relevant departments.

• Conducted stationery inventory and generated

purchase order for new acquisition.

• Prepared KPI reports and forwarded to the client.

• Generated security related reports and escalated to the relevant departments for their action.

• Maintained an up-to-date stationery record and

requested for replenishing.

• Distributed stationery and security related

equipment’s to the team.

• Maintained an up-to-date manpower track

ensuring deployment in accordance to the

contract agreement.

• Prepared vacation schedules for the team.

2012-06 -

2014-12

Security Officer

Emrill Services, Dubai, UAE

• Monitored and authorized entrance and departure

of vehicles, cargo trucks, and visitors.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

• Checked and verified photo identification prior to granting facility access.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making

safety top priority.

• Conducted regular patrols of key areas to spot and control security concerns.

• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals

out of building.

• Reported suspicious activities and persons to law enforcement.

• Protected facility and property guests by regularly circulating premises and monitoring surveillance

feeds.

• Updated shift logs and produced daily reports to document security activities and specific incidents. 2010-03 -

2012-02

Deport In Charge

Fargo Courier Limited, Central, Kenya

• Ensured proper utilization of petty cash for office operations.

• Conducted client visits to ensure goodwill business relationship.

• Responded to customer complaint and assisted to

solve them.

• Ensured parcels are received in good condition and delivered on time.

• Conducted Toolbox Talk every morning to motivate the team and brainstorm on the daily tasks to be

carried out.

• Ensured staff welfare was available for the team.

• Delegated tasks to the team according to their

capabilities.

• Arranged for team building activities to motivate the team and build on team spirit.

2008-12 -

2010-01

Stores Assistant

East African Breweries Limited, Nairobi, Kenya

• Conducted stock taking and maintained an

updated record via SAP system.

• Supervised store arrangement for easy access to

merchandise.

• Received new stock, verified the delivery notes and maintained the records.

• Ensured all the store items are promptly and

accurately issued in accordance to store

requisitions.

• Monitored restock levels and liaised with store

manager for restock in accordance to demand

and supply.

• Ensured all staff adhere to the in-store security, health and safety procedures and regulations.

• Verified the quality, quantity and physical condition of incoming deliveries.

Education

2006-01 -

2006-03

Certification In Computer : Computer Packages

Computer Fundamental Institute - Nairobi, Kenya

2006-05 -

2008-11

Diploma : Purchasing, Procurement, And Contracts

Management

Railways Training Institute - Nairobi, Kenya

2012-09 -

2012-09

International Award For Security Personnel : Security And Protective Services

Dubai Police Academy - Dubai, UAE

2018-05 -

2018-05

Security General Awareness : Prevention of Drug Risk Qatar MOI Community Policing Department - Al Khor, Qatar

2023-07 -

2023-07

Security Basic Training (MOI): Security And General Safety

Bright Academy - Doha, Qatar

Accomplishments

• Supervised team of 182 staff members.

• Supervised team of 30 staff members.

• Achieved a promotion through effectively

performing security operations.

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Achieved employee of the month by completing

security operational and administrative tasks with accuracy and efficiency.

Interests

Traveling

Reading

Playing Basketball

Learning

.

Contact this candidate