Customer Service Branch Manager
Resume:
Sandhya C S
***********@*****.***
PROFESSIONAL EXPERIENCE
1. HDFC BANK — BRANCH OPERATION MANAGER
JULY 2023 TO PRESENT.
2. ESAF SMALL FINANCE BANK — ASSISTANT MANGER BRANCH OPERATION JULY 2019 TO 2022.
3. YOGAKSHEMAM LOANS LTD — BRANCH MANAGER
JUNE 2017 JUNE 2019.
4. CHEMMANUR CREDITS AND INVESTMENT LTD — CUSTOMER SERVICE EXICUTIVE JANUARY 2013 TO MARCH 2017.
5. MANAPPURAM FINANCE LTD — CUSTOMER SERVICE EXICUTIVE DECEMBER 2011 TO DECEMBER 2013.
ACHIEVEMENTS & TASKS
Looking after client servicing at the branch lobby
Checking KYC documents on new client Account opening forms.
On boarding of new acquired clients through welcome call and audit on sales process.
Managing TAT for all service & operational transactions
Established credibility in creating relationships with major clients and customers through portfolio management coupled with proven capability in managing customer centric banking operations while adhering to KYC / AML guidelines
Ensuring customer satisfaction by achieving delivery and service quality norms
Conduct accounts monitoring and timely intimation to customers to improve his average balance
Managing overall client satisfaction scorecard for the branch.
Authorization & audit checks for all operation transactions RESPONSIBILITIES
Service-in-charge of the branch
Operation-in-charge of the branch
Execute daily operations of bank branch
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Responsible for Customer Due diligence and Enhanced Due diligence at on boarding, periodic and trigger event reviews
On boarding domestic and international customers
Training and ushering newly on boarded team members
BANKING OPERATIONS MANAGEMENT
Certified KYC Employee in the Bank
Performed Cluster branch audits like periodic reconciliation, internal audit, validation of KYC, AML Financial and non-financial transactions to ensure safe banking
Performed KYC due diligence on Individuals, partnership firms, Private limited firms INDIVIDUAL SKILLS
Excellent Team Management with communication and interpersonal skills
Strong ability to work under pressure and time constraints with Analytical Approach
Detail oriented with strong work ethics and performance with strong problem solving skills
Skilled in monitoring suspicious transactions
EDUCATION
B.COM (COMPUTER ) — 61% DE PAUL COLLEAGE ANGAMALI — 2008 TO 2011
HSC —72 % KALLIL HIGHER SECONDARY SCHOOL —2005 -2007
SSLC—60% GOVT VOCATINAL HIGHER SECONDARY SCHOOL IRINGOLE —2005 ADDRESS
CHEERAMBAYIL HOUSE
IRINGOLE P O
PERUMBAVOOR
ERNAKULAM KERALA 683548
DATE OF BIRTH – 20/04/1990
PROFESSIONAL TOOLS
Banking software - CRM, Web CSR
BUSINESS TOOLS
MS Word, MS Excel, MS PowerPoint, Tally
LANGUAGES
English, Malayalam
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