Customer Service Warehouse Management

Tammy Labrie

Douglas, ***** MA 774-***-**** *********@*****.***

Summary

Dedicated and self-motivated professional with over 15 years of CDL experience and a robust background in customer service. Demonstrated expertise in warehouse management, including organizing facilities, pulling orders for delivery, and conducting inventory cycle counts with meticulous accuracy. Proficient in medical coding and billing, adeptly handling CPT-4 and ICD-9-CM coding, medical terminology, and insurance claims processing using Medisoft and Meditech systems. Skilled in medical administrative procedures, operative reports, and progress notes. Known for a dependable, outgoing demeanor and a proactive 'can-do' attitude that consistently achieves operational excellence. Authorized to work in the US for any employer.

Skills

Communication skills

Organizational skills

Customer service

Conflict management

Supervising experience

Time management

Logistics

Supply chain

Moving (handling items with care)

English proficiency

Inventory control

Warehouse management

SAP proficiency

Driving (including box trucks)

Cash handling

Microsoft Excel proficiency

Computer skills

Warehouse management system (WMS) proficiency

Delivery driver experience

Shipping & receiving procedures

Work Experience

LEAD MATERIAL HANDLER 05/2024 - Current

Cresco Labs - Uxbridge, MA

Conducted detailed cycle counts to ensure accurate inventory levels, identifying discrepancies promptly for resolution.

Facilitated efficient receiving and inspection processes, verifying quality and quantity of incoming materials.

Implemented streamlined shipping procedures, improving turnaround times by X%.

Organized warehouse inventory for optimal accessibility, enhancing operational efficiency.

INVENTORY CONTROL SPECIALIST 02/2020 - Current

Medline Industries - Uxbridge, MA

Conducted daily cycle counts using WMS (Warehouse Management System) and SAP to ensure inventory accuracy and identify discrepancies promptly.

Implemented efficient inventory control procedures, reducing errors in stock levels by X%.

Managed returns process, ensuring timely processing and resolution, contributing to customer satisfaction.

Utilized WMS and SAP to optimize inventory organization and storage, improving accessibility and operational efficiency.

DRIVER SERVICE REPRESENTATIVE 12/2016 - Current

Lincare - Cherry Valley, MA

Delivered and installed medical equipment to homes and hospitals with a focus on exceptional customer service and timeliness.

Conducted pre and post trip inspections on delivery vehicles to ensure safety and compliance with company standards.

Expertly set up hospital beds, wheelchairs, walkers, rollators, and nebulizers, ensuring proper functionality and patient comfort.

Efficiently loaded and unloaded trucks, optimizing delivery schedules and maintaining inventory accuracy.

DRIVER 12/2015 - 11/2016

Mark's Transportation - Milford, MA

Safely transported children to and from school, adhering to strict schedules and ensuring punctuality.

Implemented safety protocols to ensure the well-being of passengers during transit.

Maintained a clean and organized vehicle, conducting regular inspections to uphold safety standards.

Communicated effectively with students, parents, and school staff to coordinate routes and address any concerns promptly.

SCHOOL BUS DRIVER 08/2013 - 11/2015

A A Transportation - Shrewsbury, MA

Safely transported children to and from school daily, strictly adhering to bus driving rules and regulations.

Implemented effective communication with students, parents, and school personnel to coordinate schedules and address any concerns promptly.

Conducted pre-trip and post-trip inspections of the bus to ensure safety and functionality.

Maintained a clean and orderly bus interior, ensuring a comfortable and safe environment for passengers throughout the academic year.

DRIVER 05/2012 - 08/2013

Mark's Transportation - Milford, MA

Safely transported children to and from school daily, ensuring adherence to strict bus driving rules and regulations.

Conducted thorough pre-trip and post-trip inspections of the bus, maintaining safety and operational standards at all times.

Facilitated a positive and respectful environment on the bus, promoting good behavior and resolving conflicts as needed.

Implemented efficient route planning and time management, consistently achieving on-time arrivals and departures.

DATA ENTRY 08/2012 - 09/2012

Department of Transitutional Assistance - Worcester, MA

Systematically organized files by categorizing and arranging them alphabetically, improving accessibility and efficiency.

Implemented effective file management strategies, ensuring quick retrieval and accurate storage.

Optimized file drawer layouts for better organization and space utilization, enhancing workflow efficiency.

Assisted in digitizing records, contributing to a more streamlined and environmentally friendly document management system.

MEDICAL CLAIMS ADJUSTER - CBCS 08/2011 - 09/2011

FALLON CLINIC, Revenue Department - Worcester, MA

Posted payments accurately within an EMR (Electronic Medical Records) environment, ensuring precise financial record-keeping.

Utilized ICD-9 medical coding expertise to assign appropriate codes for patient diagnoses and procedures, facilitating accurate billing.

Reconciled patient accounts with physician records, ensuring financial accuracy and completeness.

Corrected and reconciled insurance submissions to expedite claims processing and reimbursements.

BUS DRIVER 03/2010 - 06/2011

ATLANTIC EXPRESS - Sutton, MA

Safely transported 40 children daily to and from school, consistently adhering to stringent bus driving rules and regulations to ensure passenger safety.

Conducted thorough pre-trip and post-trip inspections of the bus, maintaining operational readiness and safety standards.

Proactively managed student behavior and maintained a positive atmosphere onboard, fostering a safe and respectful environment.

Implemented efficient route planning and time management, consistently achieving punctual arrivals and departures to support student schedules.

LICENSED MASSAGE THERAPIST 01/2010 - 01/2011

CHROMATICS HAIR CUT AND COLER - Grafton, MA

Delivered personalized stress relief and relaxation to salon customers through expert application of diverse massage techniques.

Independently managed and expanded massage clientele through exceptional customer service and tailored treatment plans.

Developed and implemented effective therapeutic strategies to address client-specific concerns and promote wellness.

Collaborated with salon staff to ensure seamless customer experiences and satisfaction.

BUS DRIVER 01/1997 - 01/2010

VENDETTI MOTORS - Northbridge, MA

Safely transported students daily to and from school, strictly adhering to bus driving rules and regulations to ensure their safety.

Conducted thorough pre-trip and post-trip inspections of the bus, maintaining safety and operational standards.

Implemented effective communication with students and parents, fostering a supportive and respectful environment.

Managed and enforced student behavior and safety protocols during transit, promoting a secure atmosphere.

CUSTOMER SERVICE 01/1989 - 01/2001

Harry's Pizza - Northbridge, MA

Provided attentive service to customers, ensuring their needs were met promptly and courteously.

Managed incoming phone calls, addressing inquiries and assisting customers with orders efficiently.

Took detailed customer orders, accurately entering them into the system for preparation.

Handled cash transactions at the register, maintaining accuracy and security of funds.

Education

AMERICAN CAREER INSTITUTE - Framingham, MA Certificate

Medical Coding and Billing, 01/2011

SALTER COLLEGE - Boylston, MA MA

Massage Therapy, 01/2011

Certifications and Licenses

Non-CDL Class C, Driver's License

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