Customer Service A Team
Resume:
Robert Galburth JR
****N. **rd Street Milwaukee, WI, 53216
Home Phone: 414-***-**** email: **************@*****.***
I am a compassionate customer-focus, energetic, responsible and mature employee, who thrives in fast- paced environment. I enjoy working as part of a team or independently. I am a friendly and reliable professional that strive to meet my daily goals. I am looking to provide hospitality services. I am a motivated leader with strong organization and prioritization skills. Skilled in developing and building positive relationships with customers, co-workers, and management. Excels at multi-tasking in challenging environments.
Summary of Qualifications
Over (7) years of experience working in multiple positions
Extensive experience working in a diverse environment
Solid knowledge of training new employees
Well-organized, self-motivated individual with ability to rapidly learn new tasks.
Track record for consistently meeting goals and flexibility
Proven ability to build strong customer/co-worker relationships.
Experience in a fast pace work environment
Professional Experience
Fiserv Forum Oct 2019- current
Concession Stand Cashier/ Beer Button
Active listening skills
Set-up work station
Taking order, serving food & drinks
Milwaukee Center for Independence
Custodian -Pool May 2019-July 2019
Maintain cleanliness (sweep, mop, remove trash, sanitize) classrooms, restrooms, locker rooms, offices, and other common areas
Maintain appropriate supplies in restrooms, classrooms, and locker rooms
Wash windows
Vacuum and shampoo carpets as needed
Strip, clean, buff and apply floor sealer/wax to hard surface floors
Assist with event setup
Assist with maintaining the grounds, including yard work and snow/ice removal
Performs other tasks as needed
SPI Security Agency Jan 2019- June 2019
Uniform Security
Monitor and protect property against criminal activity and damage
Monitor the flow of people and employees and respond in emergency situations
Enforce rules and regulations to prevent criminal activity before it happens.
FedEx Sep 2018- Jan 2019
Auto Sorter
Start up and stop equipment.
Assist with production line in factories.
Load and unload items from machines, carts, and dollies.
Sort items on conveyor belt.
Remove defective items
Pull damaged or ineffective equipment off the line.
Stand up forklift operator(2 month experience)
Ruscello Restaurant- Nordstrom Department Apr 2016 – May 2017
Crew member
Built strong customer loyalty by offering top-tier customer service.
Organized and cleaned assigned sections according to guidelines.
Successfully complete all projects within time frame guidelines.
Readily adapted to procedural changes for full policy compliance.
Improved customer satisfaction rates by resolving service issues in a timely manner.
Worked well in diverse team settings by partnering with associates to complete tasks proficiently.
Perform work efficiently and quickly to ensure smooth and timely service to all customers.
Developed excellent relationships with managers and fellow team members to ensure success.
Bussed and reset tables and kept dining room and work areas clean.
Developed and maintained positive working relationships with others to reach business goals.
Filled in by showing guests to their tables when the hostess was on break.
Provided friendly and attentive service.
Goodwill Store & Donation Center Mar, 2017- May, 2017
Donation Attendant
Built strong customer loyalty by offering top-tier customer service.
Organized and cleaned assigned sections according to guidelines.
Successfully complete all projects within time frame guidelines.
Readily adapted to procedural changes for full policy compliance.
Improved customer satisfaction rates by resolving service issues in a timely manner.
Worked well in diverse team settings by partnering with associates to complete tasks proficiently.
Perform work efficiently and quickly to ensure smooth and timely service to all customers.
Developed excellent relationships with managers and fellow team members to ensure success.
Bussed and reset tables and kept dining room and work areas clean.
Developed and maintained positive working relationships with others to reach business goals.
Filled in by showing guests to their tables when the hostess was on break.
Provided friendly and attentive service.
Milwaukee World Festival, Inc. Jun, 2017- Jul, 2017
Security Guard
Built strong customer loyalty by offering top-tier customer service.
Organized and cleaned assigned sections according to guidelines.
Successfully complete all projects within time frame guidelines.
Readily adapted to procedural changes for full policy compliance.
Improved customer satisfaction rates by resolving service issues in a timely manner.
Worked well in diverse team settings by partnering with associates to complete tasks proficiently.
Perform work efficiently and quickly to ensure smooth and timely service to all customers.
Developed excellent relationships with managers and fellow team members to ensure success.
Bussed and reset tables and kept dining room and work areas clean.
Developed and maintained positive working relationships with others to reach business goals.
Filled in by showing guests to their tables when the hostess was on break.
Provided friendly and attentive service.
Little Caesars Pizza
Pizza Maker
Built strong customer loyalty by offering top-tier customer service.
Organized and cleaned assigned sections according to guidelines.
Successfully complete all projects within time frame guidelines.
Readily adapted to procedural changes for full policy compliance.
Improved customer satisfaction rates by resolving service issues in a timely manner.
Worked well in diverse team settings by partnering with associates to complete tasks proficiently.
Perform work efficiently and quickly to ensure smooth and timely service to all customers.
Developed excellent relationships with managers and fellow team members to ensure success.
Bussed and reset tables and kept dining room and work areas clean.
Developed and maintained positive working relationships with others to reach business goals.
Filled in by showing guests to their tables when the hostess was on break.
Provided friendly and attentive service.
Pottawatomi Hotel & Casino
Valet Attendant
Built strong customer loyalty by offering top-tier customer service.
Organized and cleaned assigned sections according to guidelines.
Successfully complete all projects within time frame guidelines.
Readily adapted to procedural changes for full policy compliance.
Improved customer satisfaction rates by resolving service issues in a timely manner.
Worked well in diverse team settings by partnering with associates to complete tasks proficiently.
Perform work efficiently and quickly to ensure smooth and timely service to all customers.
Developed excellent relationships with managers and fellow team members to ensure success.
Bussed and reset tables and kept dining room and work areas clean.
Developed and maintained positive working relationships with others to reach business goals.
Filled in by showing guests to their tables when the hostess was on break.
Provided friendly and attentive service
Education
Assata High School Milwaukee, WI, 53216 Graduated Year: May 2018
Field of study
Hospitality/ Restaurant
Certifications/ License
Security Officer License (February 2019)
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