Customer Service Representative

Yvette Ortiz

Orlando, FL ***** **********@*****.*** +1-347-***-****

I am seeking a position within a company that I can grow with

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Intouch cx - Orlando, FL

April 2022 to Present

Helping clients with the delivery of their NY Times newspaper, also helping with billing issues, putting papers on hold or even helping them troubleshoot any issues they might have accessing the times online

Customer Service Representative

Faneuil - Orlando, FL June 2021 to April 2022 i worked for 2 different contracts one was to schedule the delivery of medication to patients.

I was also scheduling appointments for a in home evaluation for patients with a nurse practitioners or doctor to make sure the patient has everything they need and make sure the home is a safe environment. • Provided assistance to clients

Customer Service Manager

Goodwill Inc - Orlando, FL

June 2017 to August 2020

Customer Service Management

I helped my manager with hiring, training, terminating, payroll and Inventory. Also I do manage over 10 employees that help me when I need to change the store around. Also we run a 2 million dollar store that always makes it target. Every month we get a letter from our regional manager about how great of a job we are doing

Sales Associate

Hallmark Creation - Orlando, FL December 2015 to June 2017

Helping customers with their inquiry about our products and also give them suggestion. Handle the cash and deposits, displays as well.

Assistant Manager

Kirkland Outlet

August 2004 to December 2010

Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties

Assistant Manager

Canyon Beachwear - Manhattan, NY

February 2004 to August 2004

Helping customers find and fit their bathing suits. Opening and closing

The store. Making orders and counting the inventory, also merchandising the store.

Co-Director

Victoria Secret Beauty - White Plains, NY

October 2001 to April 2003

Co- Director

I helped my manager with hiring, training, terminating, payroll and Inventory. Also I do manage over 10 employees that help me when I need to change the store around. Also we run a 2 million dollar store that always makes it target. Every month we get a letter from our regional manager about how great of a job we are doing. I was always the top selling manager in the company every month.

Manager

Blockbuster Video - Bronx, NY

April 2000 to June 2001

Making sure the store is running well, also making sure we meet our goals deadlines. Helping the district manager fix up the stores like the displays and any new item that came in the store.

Store Manager

Rainbow Shop - Mount Vernon, NY

June 1997 to February 2000

Helping managers and district managers fix & run the store. I also do the displays, merchandising, payroll, inventory, cashier and also managed 12 employees.

Education

High school diploma or GED

Skills

•Assistant Manager Experience

•Management

•Payroll

•Store Management Experience

•Merchandising

•Microsoft Word

•Retail Management

•Customer service

•Cash register

•Cash handling

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