Customer Service Team Member

SH

SHANNA HAMLET

**************@*****.*** 214-***-**** Henderson, TX 75652

Regularly exceeds sales quotes by establishing bond between company and customer. Great negotiation and customer service skills.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Upbeat Restaurant Team Member multitasking and pleasantly greeting guests. Valuable and commiĴed individual willing to pitch in and help with any task.

Energetic Restaurant Team Member remaining composed in fast-paced environments. Knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. Outgoing employee with great aĴendance record.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive aĴitude will make a difference.

Skilled negotiator

Product and service understanding

Consumer behavior

Product understanding

Call Center Operations

Script use

American kidney fun Dallas, TX

Telemarketer

02/2020 - 05/2021

Answered incoming calls from prospective customers to assist and promote offerings.

Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.

Made 300 calls per day.

Managed approximately 345 customer calls daily, made reservations and addressed concerns or inquiries customers had.

Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

Maintained and recorded customer information in database. Super C South Henderson, TX

Cashier

01/2019 - 01/2020

Operated cash register, collected payments and provided accurate change. Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers. Wrapped items and bagged purchases properly to prevent merchandise breakage.

Summary

Skills

Experience

Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.

Inspected items for damage and obtained replacements for customers. Promoted specific item options to drive sales and achieve add-on purchases.

Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions. Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.

Assisted with purchases, locating items and signing up for rewards programs.

Sonic Henderson, TX

Car Hopper

01/2017 - 08/2018

Kept customer and food preparation areas clean and well-organized. Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Verified orders and bagged items for easy transport. Took orders, prepared foods and processed payments in full-service establishment.

Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.

Burger King Henderson, TX

Cashier

12/2015 - 08/2016

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Helped customers find specific products, answered questions and offered product advice.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

Scanned customer purchases and supported transactions to streamline sales process.

Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.

Increased sales by suggesting specific complementary items to customers. Taco Bell KFC Henderson, TX

Line Cook

11/2011 - 09/2014

Operated fryers and grills according to instructions to maintain safety and food quality.

Sanitized food preparation areas, grills and equipment to avoid cross- contamination from raw items.

Kept stations stocked and ready for use to maximize productivity. Followed proper food handling methods and maintained correct food temperature for high scores on health inspections. Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.

Set up and performed initial prep work for food items such as soups, sauces and salads.

Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Grilled and deep fried various foods from meats to potatoes. Assisted in preparation of menu items ranging from burgers to sandwiches.

Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.

Precooked garnishes for later use to top off fresh dishes. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Kurt's Fillmore, NY

Newspaper Deliverer

05/2010 - 12/2011

Verified that all customers, including individual consumers and businesses received on-time newspapers.

Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays. Arrived at main facility to pick up newspapers and loaded up car to begin daily delivery route on time.

Navigated with map and GPS to houses to deliver assigned newspapers. West Rusk High School New London, TX

Some College (No Degree)

Education and Training

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