Customer Service Quality Control
Resume:
Gregory Todd-Ferrell
Contact
Simpsonville, SC 29681
************@*****.***
Objective
Obtain a position where my strong work ethic, interpersonal skills and leadership experience can be utilized to improve internal and external customer satisfaction, promote teamwork, and make a positive contribution to the overall goals and core values an organization.
Education
Northwestern HS
Hyattsville, MD
HS Diploma
2004-2008
Key Skills
Management
Interpersonal Skills
Self-starter
Result Oriented
Organizational Sills
Communication
Problem-solving
Experience
December 2023 – July 2024
Quality Control Technician • Atlas Copco (BMW Plant) Greer, SC
Repaired broken and/or malfunctioning tools used in auto manufacturing. Maintained records of defective tolls and all repairs and/or replacements made. Detail-oriented role performed to ensure manufacturing tools were in line with specifications and guidelines to ensure timely, effective, and quality production and manufacturing.
September 2023 – April 2024
Customer Rep • Circle K Fountain Inn, SC
Third shift, operated register, provided exceptional customer service, receiving and stocking of merchandise and tending to all in-store and customer needs.
April 2021 – August 2022
Customer Rep • Circle K Fountain Inn, SC
Third shift, operated register, provided exceptional customer service, receiving and stocking of merchandise and tending to all in-store and customer needs.
December 2016 – December 2020
Production Manager • Jrink Juicery Falls Church, VA
Managed retail store and other times managed kitchen production. Both roles entailed managing staff, scheduling and timekeeping functions, budgeting and analyzing financial data in order to identify trends, and develop strategies to improve production, as well as purchasing supplies and produce as needed.
April 2014 – November 2016
Security Guard • Planned Companies Security Washington, DC
Secured premises, residents, and personnel by patrolling property, inspecting buildings, perimeter, and all access points.
December 2012 – May 2014
Barrista/Shift Supervisor • Starbucks Washington, DC
Provided exceptional customer service, made and served food and beverages, assigned tasks to crew members, ensured sales and operations ran smoothly, balanced accounts and the end of shifts, maintained professional relationships with upper management to ensure continuity of services and company policies
Accomplishments
In each supervisory and management role, made significant contribution by implementing new ideas and procedures that improved efficiency and in some ways streamlined operations.
Leadership
Results oriented problem solver who effectively and successfully leads teams to exceed expectations and goals while maintaining excellent customer satisfaction and company satisfaction.
References
Available upon request.
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