Customer Service Digital Marketing
Resume:
Cheryl Willis
Dothan, AL *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Office Assistant
OTG Liquidation Center - Vero Beach, FL
August 2020 to Present
Secretary to owner, Answer heavy phones, prepare and distribute digital marketing ads, maintain and update Inventory Spreadsheets. Prepare receiving and shipping documents, prepare ads and marketing material to send out to prospective buyers, and any other duties assigned by the owner. Customer Service Supervisor
APL Logistics - La Vergne, TN
August 2017 to February 2019
Customer Service Supervisor for a third party logistics company shipping LTL and FTL loads. Oversee warehouse workers to pull audit and load shipments. Receive loads from drivers and ensure all paperwork complete. Also supervised the call center, responsible for hiring, onboarding, training and scheduling of all customer service staff.
Production Worker
WOODS PERSONNEL SERVICES - Antioch, TN
December 2017 to August 2018
Various production positions for a print on demand book company. Also worked several positions for the other division taken and shipping college text books Commissary Manager
Keefe Commissary Network - South Bay, FL
October 2005 to June 2017
Manage the complete operation of a large distribution center. Shipping, Receiving, Inventory Control, logistics, purchasing and all administrative duties. Billing Manager
Institute of Medicine and Cardiology - Okeechobee, FL April 1994 to September 2002
Responsible to oversee the daily operations of a 6 doctor cardiology office. Help with training new employees, ensure denials and daily billing are submitted in a timely manner, scheduling staff for my department and the front office staff. Any billing duty related to insurance that needed attention was brought to me to research and resolve.
Education
Bachelor's in Business Administration
May 1982 to June 1986
None
Skills
• Microsoft Office
• Microsoft Word
• Microsoft Outlook
• SAP
• Oracle
• Inventory Control
• Logistics
• Management Experience
• Distributed Control Systems
• Purchasing
• Human Resources
• Payroll
• Administrative Experience
• Manufacturing
• Supply Chain
• Quality Assurance (1 year)
• Retail Sales (10+ years)
• Employee Orientation
• ERP Systems
• Accounting
• Budgeting
• Digital Marketing
• Cashiering
• Leadership
• QuickBooks
• Guest services
• Supervising experience
• Customer service
• Quality assurance
• Quality control
• Supply chain
• Freight
• Management
• Cash handling
• Clerical experience
• Restaurant experience
• Front desk
• Hotel experience
• Medical records
• Medical coding
• EMR systems
• Accounts receivable
• Medical terminology
• Data collection
• Time management
• Math
• Microsoft Office
• ADP
• Customer support
• Google Suite
• Store management
• SAP
• Leadership
• Hospitality
• Computer literacy
• Computer skills
• Retail management
• Communication skills
• Analysis skills
• Sales
• Conflict management
• Guest services
• Oracle
Certifications and Licenses
Driver's License
Assessments
Office manager — Proficient
July 2020
Scheduling and budgeting
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient July 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate