Customer Service Early Childhood

Carrie VanHoose

Phone: 606-***-**** Email: ********.**@*****.***

GOAL Interview for a customer service position.

PROVEN RESULTS AND ACCOMPLISHMENTS

•Providing excellent customer service in previous jobs.

•Effective problem solver listening to issues and exploring all options to resolve problems for customers.

•Computer proficient, able to navigate between many different screens.

•Able to keep a calm and pleasant demeanor while working in fast paced often-stressful situations.

•Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)

Education

1998 – Scott County High School – HS Diploma: General Studies

Everest University – Some College – Medical Billing & Coding (Online)

Kaplan University – Some College – Early Childhood Education (Online)

Special Skills/Certifications

•Early Childhood Education Certificate

•Dean’s List

•President’s List

PROFESSIONAL EXPERTISE

Concentrix Customer Service Rep

•Provided customer service to customers

•Assisted with helping customers with insurance needs.

Johnson County Board of Education Instructional Assistant

Johnson County, KY January 2019 to April 2021

•Provided administrative and clerical support for teachers as needed.

•Assisted teachers with differentiated instruction of language arts, writing, math and science.

•Enhanced individual learning experiences by maintaining classroom order.

•Assisted with maintaining a safe, secure and effective learning environment.

•General office duties (copying, faxing).

•Implemented programmed practice activities and repetitions on the computer.

Acosta Retail Merchandiser

KY March 2018 to January 2019

•Assisted in gathering and moving materials, supplies, fixtures, and equipment necessary for the assigned project work.

•Read and followed plan-o-grams that effectively completed the project and was willing to learn Acosta’s best practices with merchandising.

•Effectively and accurately worked with web-based applications to indicate work availability, receive work documentation and information, managed time and mileage.

•Performed job safely by demonstrating full awareness of surroundings. Utilized proper safety techniques and equipment use when necessary. Remained proactive in alerting management to any unsafe act or condition that prevented injuries.

•Provided excellent service to both vendors and customers.

Cracker Barrel Restaurant Server

Corbin, KY 2012 to 2014

•Ensured the cleanliness of dining area and food items before serving.

•Maintained serving standards and followed all regulations while performing duties.

•Communicated with employees and management for assistance and team related activities.

•Held extensive menu knowledge of best-served diners, even during significant menu changes.

•Demonstrated strong teamwork and multitasking abilities.

•Positively built and maintained relationships with guests to encourage guest satisfaction and repeat business.

References: Available upon request.

Contact this candidate