Customer Service Representative

Michael J. Wheeler

PO Box ***** 904-***-****

Orange Park, Fl. 32065 *************@*****.***

CUSTOMER SERVICE PROFESSIONAL

Professional Objective

To contribute my experience and expertise as a result oriented, self-motivated, and organized team player and individual. To develop and implement the best customer service practices that assure owners and customers are getting the best results for every dollar spent.

July 2023 – Nov 2023 Project Leader Supermarket Solutions Inc.

We specialized in refurbishing and updating the exterior and interior of the refrigerated display units throughout the entire stores shopping area. We arrived around 10PM and worked until just before the store opened for their customers. The length of each project ranged from one night to several weeks depending on the extent of the refurbishing. The projects included everything east of the Mississippi river from Main to Miami and out as far as Texas.

May 2023 – July 2023 Customer Service Representative Home Depot

Greet Homeowners and Contractors and help them make the best selections related to their projects. I helped customers from the moment

they walked in the door until the purchase was complete and all materials were loaded or scheduled for delivery.

Sept 2022 – Apr 2023 EHSS Facility/Equipment Safety inspector SAFT Batteries Jacksonville

I performed daily inspections of the entire facility. This includes the entire building exterior such as doors, windows, parking lot and drainage systems. I also inspect the factory interior which includes all production equipment, proper use of all available safety equipment (PPE’s),

Chillers, boilers, air handlers, ventilation equipment, forklifts, fire extinguishers, eyewash station, emergency showers, and other equipment used on a daily basis.

April 2022- Aug 2022 Field Construction Inspector’/Supervisor Clayton Co. Design Build

My job was to make daily site visits to various Duval County School District construction projects to verify the quality of construction the safety of anyone working in or near the construction and the cleanliness of the general work areas. I would then create daily field reports for the school district and the GC over the entire project. I also worked closely with Principals and staff of each school to assure their questions were being answered and arrange meetings with school staff and GC for regular updates. This was a contract position. Worked closely with contractors to determine if ductwork needed modification to provide adequate ventilation for newly created spces.

Oct 2021- Mar 2022 Equipment Operator / Marketing Advantage Solutions

Reorganize inventory for Home Depot to help the store flow better for the average consumer. Construct and deconstruct shelving and display

units throughout the store. Operate various pieces of equipment including Fork Lifts, Scissor Lifts, Order Pickers along with other hand

operated tools and equipment. This work was accomplished between 8pm and 6am.

Jan 2021 – Sept 2021 Construction Project Manager Allied Restoration and Construction

Managing residential restoration projects due to fire or water damage.

May 2013 – July 2019 Facilities Project Manager Boise State University

This position manages work performed on the University property by contractors and University employees.

These projects include both DPW and University construction projects.

Analyze and document the development of programmatic requirements with departments on in-house design, BSU, & DPW projects. Assist in the preparation of program documents used by architects and engineers under contract with the Division of Public Works (DPW).

Managed all HVAC, Plumbing, Electrical, Elevator along with most other building systems modifications.

Prepare documents for bidding and construction, and/or coordinate with design consultants on in-house design, BSU, & DPW projects as requested by University departments. Perform all required code analysis with the International Building Code, National Fire Prevention Association, Americans with Disabilities Act, and the Life/Safety Code.

Administer construction contracts on delegated DPW and in-house design projects including the awarding of construction contracts, preparation of change orders, and review of Certificates and Applications for Payment.

Coordinate individual department needs with DPW and Facilities Operations & Maintenance. Provide oversight to the design process, the preparation of bidding documents, the awarding of construction contracts, the preparation of change orders, and the progress of construction on larger projects managed by DPW.

Inspect construction projects to ensure compliance with the contract documents on in-house design, BSU, & DPW projects and provide written inspection reports. Resolve construction issues on the job site regarding unforeseen conditions, construction issues, and owner proposed changes.

Represent the University at progress meetings on larger projects, which are managed by DPW. Perform field observations on projects managed by DPW to protect the University’s interests.

Develop & provide current, ongoing information to manage project funding, schedules & scope descriptions for project reporting.

2004 – 2012 Business Owner Total Home LLC

A full service residential construction company offering everything from minor remodels, additions, major renovations, to new custom homes. My primary focus is a safe and productive worksite with an emphasis on quality workmanship. I am able to identify potential problems in a project and take the necessary steps needed to prevent them. I have a clear vision of how the finished project will look and function and how to achieve that vision.

Key Achievements

Successful completion of more than 300 construction projects ranging in value from a few hundred to nearly five hundred thousand dollars.

Reviewed plans to determine appropriate sizing of HVAC systems and duct work.

Supervision and coordination of multiple trades simultaneously while maintaining a spotless safety record.

Well versed in contract negotiations, project cost/time estimating, impending design problems, document preparation, building codes and regulations, material purchasing, and site management through certificate of occupancy.

Developed partnerships with engineers, architects, local officials, and vendors.

High customer service rating.

Constant cost and budget analysis of materials and labor rates.

A great leader that believes in leading by example.

EHS Experience:

First Aid training through Boise State University.

HAZWOPER 40 and OSHA 30 trained.

Forklift and ride on pallet jack certified.

Mechanical lift and ladder safety trained.

Managed electronic and key access to all buildings owned by BSU.

Worked with Homeland Security on establishing the best location for radio tower connecting them with BPD, ISP, State Capital, and other local law enforcement.

Expert in conflict resolution and negotiations.

Experienced in soil/ water testing along with compaction testing, concrete slump/psi testing, load calculations, nailing patterns and more.

Fire sprinkler head spacing and fire alarm panels.

Transformer and electrical switch replacements (High Voltage) and electrical panel upgrades/replacements.

Responsible for establishing secure climate-controlled room for Class 2,3 and 4 narcotics.

Part of the on call 24/7 emergency response team.

Professional References:

Trent Reagan – BSU Electrical Foreman – 208-***-****

Annie Clayton – Clayton Co. Design Build 904-***-****

Scott Stultz PE– North Wind Group Project Administrator (Retired) - 208-***-****

Please let me know if you need more professional or personal references.

All the names listed above are co-workers, but I can provide as many customer references as you want.

Contact this candidate