Customer Service Associate
Resume:
Peter Dunn
New Port Richey, FL
ad7k9j@r.postjobfree.com
Objective
A full-time position as a customer service associate. Possesses excellent oral and written communication skills. Developed a strong ability to deescalate conflicts. Interested in developing knowledge about products and services. Loves to understand people's needs and finding ways to help satisfy them.
Ability Summary
Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Lifelong learner, team minded and can independently work with little or no supervision.
Employment History
09/2011 - 07/2023
Owner/ Manager
Body Harmony & Wellness DBA Better Health & Nutrition, New Port Richey, FL
From a start-up, helped to build a base of over 600 customers for natural foods, vitamins, herbs, health and beauty products. This is demonstrated by our Online presence https://www.facebook.com/p/Better-Health-Nutrition-100************/
Over period of 12 years, interacted and engaged customers to provide high level of service.
In face to face interactions, developed understanding of needs and provided solutions
Developed and operated Point of sale system handling 25 transactions per day
Maintained regular interaction with existing and prospective customers through Website, and social media platforms such as FACEBOOK, GOOGLE.
Developed database and interacted with customers through emails and telephone conversations.
Kept abreast of product knowledge
Received shipments ensuring goods entered to POS and to QUICKBOOKS for quantities and pricing.
Prepared merchandise displays
Ensured shelves were stocked and maintained neatly
Ensured price tags printed and displayed in their proper positions
08/2004 - 08/2007
Partner
Tropical Floors LLC, Cooper City, FL
Created a start-up selling and installing various types of flooring including Carpet, ceramic and porcelain tiles, marble, laminates, engineered wood.
Front-line contact with potential customers, educating them about flooring options.
Measuring up jobs and preparing estimates.
Negotiating sales
Ordering materials.
Receiving orders and inspecting materials to ensure satisfactory quality and quantity.
Liaising with subcontractors for installation.
Overseeing installation.
Regulating small inventory of materials.
Maintaining displays.
05/1996 - 09/1998
General Manager
Grace, Kennedy Ltd., Kingston, Jamaica
Responsible for a chain of 7 supermarkets.
Implemented the installation of the first point of sale system at a supermarket in Jamaica.
Through regular visits to stores and close contact with store managers, motivated employees to turn around a loss-making chain.
05/1993 - 05/1996
Corporate Planner
Grace, Kennedy Ltd., Kingston, Jamaica
Directly reported to the group CEO carrying out various feasibility studies including
Opportunity to set up a rice mill,
Feasibility of a pharmaceutical supply company.
Based on my recommendation, implemented the creation of Medi-Grace - a pharmaceutical supply company.
Education and Training
08/1977
Business Administration
Master's Degree
University of Miami, Miami, FL
07/1970
Engineering Mathematics
Bachelor's Degree
University of Southampton,, United Kingdom
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