Customer Service Medical Billing

Chasity Whitener

**** ****** ***** *********, ** 21230

443-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with, pharmaceutical, medical administrative, retail cashier and sales experience. Provide an understanding of administrative duties and clerical workflows and the importance of accurate claims processing. Follow policies and procedures to assure consistent quality. Maintain patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Self-motivated, ensuring all tasks are thoroughly completed in a timely manner.

Well-organized and able to prioritize and meet deadlines without direct supervision.

Cloud-Based Electronic Health Records Software (EHR) – Epic

Professional Software – UMSTI

Video Communication Platforms – Zoom, MS Teams

Microsoft Office Applications – Word, Excel, MS Outlook, PowerPoint Type 100 WPM

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS)

Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500

CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2024

North County High School – Glen Burnie, MD High School Diploma, 2018

WORK EXPERIENCE

Ultimate Medical Academy – Baltimore, MD 05/2023 – 09/2024

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Took actions necessary to accomplish academic goals.

Navigated new technology, utilized available resources, and set realistic expectations.

CVS – Baltimore, MD 05/2024 – 07/2024

Pharmacy Technician

Filled and dispensed prescription medications, verified for accuracy, ensured patient information was correct and current, and updated when necessary.

Worked Pharmacy drive-thru, printed labels, and stocked medications.

Managed assigned workstation and tasks to support team in providing prompt and timely customer service.

Abided by HIPAA guidelines to protect private and confidential information.

University of Maryland Baltimore (UMB) – Baltimore, MD 04/2024 – 05/2024

Human Resources – Federal Tax Information (FTI) / Rapid Response Team / Medical Practice Representative I

Performed various clerical and administrative functions.

Answered inbound telephones calls, scheduled patient appointments, and maintained files.

Took action and followed up to ensure timely and efficient problem resolution.

Adhered to HIPAA guidelines to safeguard private and confidential information.

Safe Management – Baltimore, MD 05/2020 – 05/2022

Security Guard

Maintained a high visibility presence and served as a security escort and responded to security assistance calls during performances, games, events, and operating hours.

Regulated and monitored credentials for specific access to sensitive locations throughout venues.

Checked bags and screened guests and employees to ascertain overall safety of the venue.

IMG Corporations – Towson, MD 11/2017 – 12/2020

Account Executive

Accountable for serving the needs of existing customers and closing sales deals to create new customers.

Managed phone calls and handled customer service inquiries.

Generated sales leads that develop new customers and exhibited top-notch customer service.

VOLUNTEER EXPERIENCE

Forever 21 – Baltimore, MD 08/2019 – 11/2020

Retail Cashier / Customer Service

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, kept work area clean and organized, and accounted for cash drawer at end of shift.

Worked as part of a team and interacted with diverse customers and staff members.

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