Human Resource Resources

Chelie J. Ellison

**** ****** *** #*** **********, AL 35806

256-***-**** – ******.*********@*****.***

SUMMARY OF QUALIFICATIONS

Highly organized administrative professional with more than 20 years of experience in management and support operations; accompanied by superior goal setting, decision-making, and problem-solving skills. I have a solid reputation for positively affecting internal and external support, consumer relations and productivity, with a proven ability to successfully manage face-paced work environments. I am an expert in adhering to compliance, and financial record reporting. I am a skilled communicator and systematic analytical professional who delivers complex information to diverse audiences; and a leadership professional able to prioritize, delegate tasks, and make sound decisions quickly.

Core Proficiencies include:

•Word Processing and Desktop Publishing

•Spreadsheet Maintenance

•Presentation Tools (PowerPoint, Canva, Adobe, Blackboard)

•Communication Tools (Slack, Google Hangout, Zoom, Microsoft Teams)

•Website Development

•Sales/Marketing Management

•Staff Supervision

•HRD (Human Resource Development)

•Payroll Processing (QuickBooks, ADP, Kronos)

•Publishing

•Record Keeping

PROFESSIONAL EXPERIENCE

Young World Christian Academy

Lead Pre-K Teacher – August 2021-Present

Create Weekly Curriculums by developing and implementing various learning behaviors that are culturally and developmentally appropriate and fall in line with the Alabama Department of Education Early Childhood Education structure

Instruct teachers on strategies to improve instructional practices, address areas in need of improvement, and share educational resources

Manage all aspects of classroom behavior including structure, process, schedule, time management and function

Communicate daily with parents and program directors regarding attendance, progress, and inclusion

Pet Prep

Corporate Consultant/Human Resource Director October 2020-November 2021

•Supervise and assess employee customer service skills and training for 20 employees.

•Educated employees on EPOS Till usage and set up employee rolls and responsibilities for human resources

•Guided management through end-of-day procedures and established CRM processes

•Created process for inventory maintenance and product ordering.

•Orchestrated weekly team meetings to deliver developmental improvements

•Advised on market share and profit margin pricing and conducted review of suppliers for future service.

•Created company website and offered training for interoffice communication using Microsoft Teams, Zoom and Slack integration

•Processed payroll, trained and supervised new payroll advisors

•Conducted interviews and developed protocol for employee hiring and implemented human resource procedures

•Oversaw new store opening initiative, including coordination of product registration, time management and increased sales 18% above targeted goal

Kelly Services (Apple Client) Coaching Mentor, January 2019-October 2020

•Lead a team upwards of 20 agents per session via Blackboard Collaborate and ensured proper functionality of audio and visual components.

•Communicated via Microsoft teams by inviting team members into sessions, setting up coaching calls and using text and visuals to maintain contact.

•Situated mentees by informing them of the institute's procedural norms and initiatives.

•Alerted mentees to potential adjustments related to compliance and security to ensure proper service was met

•Issued suitable resources to help negate obstacles.

•Scheduled follow-ups to gauge mentees' progress, while updating data using Microsoft Excel.

•Provided training and SME support for recruits and coaching techniques to meet customers wants, interests, and needs.

•Supported mentees during stretches of apprehension and instructional hardship. Reported pressing concerns to the Head of Mentorship for in-depth review.

Kelly Services (Apple Client) iOS Plus Advisor, August 2018-October 2020

•Provided technical support for customers worldwide for one of the largest technology companies

•Adhered to ISO27001 standards while holding 100% VOC customer satisfaction with 95% issue resolution rate

•Presented technical support for iOS operating system and credit card support.

•Assesses and evaluated customer needs by actively listening, asking relevant questions, and offering a personalized experience.

•Emphasized handling the most frequently asked questions as quickly and effectively as possible, recognizing more complex problems and escalating accordingly.

•Easily navigated between multiple screens and system simultaneously, while actively listening to customers.

•Optimized inefficient case handling by using proper component and case classification resulting in one call resolution. Used available resources to provide customer guidance while exceeding industry standards for quality, customer handling and business initiatives.

Strayer University – Huntsville, AL

Campus Coordinator, March 2017 – March 2018

•Interfaced with prospective students and provided valuable administrative and coordination support to Operations and Academics.

•Maintained compliance material of admissions documents for all applicants; while reconciling and consolidating student data files for audit purposes, including reviewing and processing files of new student applicants for completeness; and tracking new student transcript requests for evaluation.

•Optimized inefficient case handling processes resulting in “average handle time” reduction from 7 days to 48 hours.

•Compiled official transcript reports for express delivery to Central Transcript (TRF) Team and conducted follow-up with institutions as needed until official documentation is received.

•Matriculated prospective students and coordinated with Admissions Officers for completion of processed information to fulfill program enrollment requirements.

•Controlled internal and external correspondence, including certification of enrollment and award letters.

•Produced admissions reports/checklists with Campus Director to include timeliness of documents

•Oversaw accuracy and disbursement of class agendas. Initiated updates to modernize attendance roasters and in-house compliance templates.

Decreased paper usage by offering remote document communication through various channels.

Operated campus switchboard and executed mail distributions.

•Trained and oversaw operation of new coordinator integration.

AT&T (formerly DirecTV) – Huntsville, AL

Senior Retention Analyst, April 2014 – Augus 2018

Reviewed contractual agreements with clients

Analyzed billing ledgers and reviewed company policies.

Acquired and maintained knowledge of company products/promotions aligned with proposed budgeting alternatives.

Met and maintained the highest client service rating earning 98% in categories related to communication skills, active listening skills, and problem resolution resulting in Summit Award recognition for production and sales exceeding targeted goal by 15% and maintaining attrition ratio above 80%.

•Handled more than 1,000 monthly in-bound calls pertaining to the reconciliation and collection of delinquent accounts.

•Prevented impending loss and increased profitability through appropriate review and compliance of time reporting with 80% daily retention.

•Updated professional platform through SharePoint and Web Development Increased company revenue by mitigating loss and increasing consumer.

•Assisted in coaching, developing, and training new agents to exceed CSAT performance, resulting in overall satisfaction increase from 51% to 82%

System Studies & Simulation – Huntsville, AL

Contract Closeout Administrator, May 2010-December 2012

•Routinely interfaced with Project Managers, Contracting Officers (CO), and Finance Administrators.

•Performed inventory of contract files ready for closeout.

•Reviewed and analyzed administrative directives and policies to determine impact on operations

•Completed the close out process for contract files and prepared closeout files for off-site storage.

•Verified identifying contractor information and served as liaison between the Contracting Officer’s Technical Representatives (COTR) and contractors.

•Prepared and analyzed contract data from procurement systems to create and maintain contract termination list.

•Maintained spreadsheets through Microsoft Excel, created and maintained metrics logs in DELTEK COSTPOINT system and updated relevant team information through SharePoint team site.

•Prepared timely and accurate invoice packages by auditing contract billing history and adjusting corrections in accordance with corporate and department financial instruction, contract terms and conditions and FAR requirements.

A-1 Accounting and Tax Service – Huntsville, AL

Documents Administrator, January 2010 – April 2010

•Conducted policy reviews and maintained lading reports

•Prepared various accounting statements and financial reports for business entities encompassing 2-100 employees

•Complied with agency goals and objectives by professionally consulting with clients to secure payroll information

•Managed inbound and outbound service orders while monitoring incoming emails, fax, scans, and copying documents.

•Collected data for use in analyzing account trends and input and maintained customer data via QuickBooks.

Validated statements and inventory requirements while maintaining inventory logs

•Coordinated all direct mail campaigns for accuracy, execution and follow up

•Provided advice and guidance on overall organizational behavior, personnel and administrative matters reducing attrition by 90%

•Generated payroll reports for the purpose of expedited delivery

•Maintained the use of UPS and USPS for shipping proficiency

•Coordinated client orders for pick-up

•Reconciled inventory receipts and eliminated double purchasing

Heavenly Creations Childcare Center – Huntsville, AL

Supervising Executive Assistant, February 2005-January 2010

•Reduced payroll and benefits administration costs by 30% through the negotiation of prices and fees to ensure the continuation and enhancement of services.

•Coordinated integral business components pertaining to purchasing, contracts, accounting, marketing, and recruiting.

•Created and monitored marketing campaigns.

•Developed and maintained order processing system.

•Processed all financial transactions including credit card and cash handling procedures while maintaining transaction records and bank reconciliations.

•Maintained record management for over 150 students and 15 teachers and staff members.

•Supervised staff of 15-20 teachers and maintained employee verification files.

•Conducted staff meetings and managed required training with local and state agencies while maintaining and dispensing payroll. Coordinated information services through calendar management, data verification, and report distributions.

•Maintained detailed departure calendars and records for travel purposes.

•Established and maintained food service program which adhered to state and federal requirements for child nutrition.

EDUCATION

Strayer University, Huntsville, AL

Anticipated Graduation: TBD

•Concentration: Marketing

•Degree: Master of Business Administration

•GPA: 3.0

University of Phoenix, Phoenix, AZ

June 2012

•Concentration: Organizational Innovation

•Degree: Bachelor of Science

•GPA: 2.92

Georgia Medical Institute, Marietta, GA

March 2004

•Concentration: Medical Assisting

•GPA: 3.5

RELEVANT COURSEWORK

•Critical Thinking

•Business Information Systems

•Management Theory

•Finance for Business Business Communications

Medical Coding and Billing

ACHIEVEMENTS AND AWARDS

•2015 AT&T Summit Award Winner for Performance and Sales

•Woman’s Leadership Exchange Mentoring Participant Published Author

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