Customer Service Medical Assistant

Summary of Qualifications

Medical assistant, health unit coordinator and customer service representative with over 30 years experience in the healthcare field. Excellent communication skills with ability to handle difficult clients effectively. Detail oriented, well organized and dependable. Skills include:

Advanced medical coding

Office administration

Medical insurance records

Word processing

Accounting

Spreadsheets

Anatomy and physiology

Customer service

Professional Experience

St. John Macomb Hospital, Warren, MI 2007 - 2018

Health Unit Coordinator (2008-2018)

Performed all job tasks as directed by Patient Tracking system, VIP. Confirmed patient's identity by using the two-identifier system prior to transport. Transferred the patient onto any transport apparatus demonstrates use of proper body mechanics in all activities. Adhered to the established Isolation/Universal Precautions guidelines.

Patient Transporter (2007-2008)

Under supervision of the Nurse Manager, provided non-clinical services including receptionist and clerical services on the patient care unit while functioning as the focal communication source at the nursing station.

LaSalle Insurance, Sterling Heights, MI 1997 - 2006

Senior Customer Service Representative

Imaged new applications, interfaced new policies, handled data processing and processed payments. Answered multi-line phone, ordered supplies, called for repairs on fax machines and copiers. Worked in accounting sending out invoices and posted to a ledger when payment received. Used Microsoft 2000 and sorted mail.

Dr. Krinsky and Kane, Westland, MI 1992 - 1997

File Clerk/Medical Assistant

Assisted doctor in minor procedures in podiatry practice. Interacted with patients, updated patient charts. Contacted insurance billers and companies to complete claims. Answered multi - line phone line.

Education

Dorsey School- Medical Administration and Billing Specialist program completed 2008

Ross Medical School- Medical assistant program. Graduated 1991

Contact this candidate