Security Officer Customer Service
Resume:
Michael B Shalhoub
***** ***** ****** #***, *** Angeles, CA 90034
*********@*****.***
OBJECTIVE: My goal is to join a great team and make an outstanding contribution.
EDUCATION: New York School of Visual Arts, BFA
EMPLOYMENT:
2020-2023 Security Post Commander, Allied Universal Security. I managed the security team at 9255 and 9229 Sunset Blvd, which included, 3 banks, 2 restaurants and two large office buildings.
2018-2020 Security Post Commander,Allied Universal Security. I managed the security team at UCLA Health .
2013 – 2018 Security Post Commander,Universal Protection Service
I managed the entire security team at The Lantana Media Center in Santa Monica, CA.
2011-2013 Security Officer, Universal Protection Service, as Lobby Ambassador at Lantana Media Center in Santa Monica, CA.
2010 – 2011 Security Officer, Universal Protection Service
As Lobby Ambassador at the former MGM Tower in Century City, now Constellation Place, I provide a high level of customer service, with attention to personal detail, while maintaining the highest level of security. Our clients like to feel safe, but still at home.
2007 – 2010 Stay at Home Dad
Provided primary care for Ava born 2007 and Ella born 2009, responsibilities included teacher, chef, chauffer and domestic engineer.
2005 – 2006 Flooring Specialist, Home Depot Marina Del Rey, CA.
2001 – 2004 Security Officer, J. Paul Getty Trust, Brentwood, CA
As a security officer, I dealt with public and private security and safety issues, as well as theft prevention and emergency response. Primarily a customer service position with high face to face interaction with many opportunities to employ situational diffusion.
2000 – 2001 Customer Service Representative, Signature Eyewear, Carson, CA
In this customer service position my duties included telephone order and data processing. Addressed customer care issues, researched missing orders, tracked down shipments, interfaced with the warehouse to monitor inventory levels and soothed irate customers.
1999 – 2000 Office Manager, Global Capital, Sherman Oaks, CA
Managed an entertainment investment firm where I oversaw all daily operations, training of telemarketers and outside sales staff, handling of all HR issues including staffing, running of morning motivational rallies and general upkeep of office morale.
1996 – 1999 Account Executive, Office Depot Business Services Division
San Diego, CA
Responsible for generating new business while servicing existing accounts. Generated 53% growth in assigned territory.
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