Relief manager: Customer Service Accounts Receivable
Resume:
Heather Armbruster
Gulf Breeze, FL *****
********@*****.***
Work Experience
Relief Manager
Waffle House-Gulf Breeze, FL
March 2016 to Present
cook, serve, expedite, manage. Virtually, I can do any position in the restaurant. Customer service, customer de-escalation, Auditing, Inventory management, Ordering, running the restaurant, Payroll, scheduling, you name it and I can probably do it.
Server
Red Lobster-Fort Walton Beach, FL
December 2014 to Present
Customer service, money handling, food handling, customer de-escalations, etc. Accounts Receivable and Payable
B&C Fire Safety-Fort Walton Beach, FL
January 2010 to December 2011
Customer service, register, money handling, creating and mailing out customer service letters, including bills, collections, Subcontract payroll accounting and collections, Fire extinguisher checks, running errands and paying bills for the business, and any other misc. Tasks assigned. Education
some college in General Studies
Northwest Florida State College - Fort Walton Beach, FL August 2010 to December 2011
Skills
• Auditing
• Payroll
• Accounts Payable
• Account Reconciliation
• Office Management
• POS
• QuickBooks
• Retail Sales
• Cash Handling
• Management
• Restaurant Experience
• Bookkeeping
• Customer service
• Customer retention
• Microsoft Office
• Microsoft Excel
• Social media management
• Business management
• Culinary experience
• Computer skills
• Microsoft Outlook
• Microsoft Word
Certifications and Licenses
Food Handler Certification
Driver's License
Assessments
Verbal communication — Proficient
November 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Scheduling — Proficient
November 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer service — Proficient
August 2023
Identifying and resolving common customer issues
Full results: Proficient
Learning agility — Proficient
July 2024
Learning and applying new information
Full results: Proficient
Customer focus & orientation — Proficient
August 2023
Responding to customer situations with sensitivity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient December 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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