Customer Service Call Center
Resume:
Terri Woods
Soquel, CA *****
************@*****.***
I am a hard-working enthusiastic professional with excellent communication, sales and problem solving skills. I'm a self-starter punctual and can work under most any conditions whether there be pressure or not. Reliable dependable and an asset to any company. I am looking for steady long term employment in a remote home location, that can utilize my many years experience as a business owner/operator customer service representative, fast paced call center and sales skills with too many more to mention at this time.
Authorized to work in the US for any employer
Work Experience
Care provider
IHSS In Home Support Service - Santa Cruz, CA
July 2013 to May 2020
As a care provider I prepared healthy meals . Drove my client to her appointments or where ever she required . Assisted her with dressing and and hygiene requirements. Handled her laundry, grocery shopping, and house hold and basic needs. Prepared her medications and administer them at the required times. Focused on her mental health as well with conversation and debate. Owner/Manager
Final Finish Floors & More - Scotts Valley, CA
November 1998 to June 2013
Final finish floors and more is a hardwood floor interior and exterior painting company that became very successful requiring the employment of 9 employees. Final finish floors and more didn't advertise it was solely word of mouth referrals and very busy. My position was to manage all of the internal aspects of this company entailing to answer all incoming calls from these referrals qualify their needs direct them to the services we have and close the sale in one call. Schedule estimates, jobs, and give give accurate detailed directions. Type all contracts order materials and schedule delivery and schedule the required employees. Answer any questions regarding our service and materials installation procedures and estimate the time of completion around all other ongoing jobs to an accurate date. Prepare all invoices and collect payment. Prepare Payroll and distribute checks on a weekly basis. This position required excellent customer service skills sales skills organization skills the ability to multitask under extremely busy circumstances and to be courteous kind and work well under pressure in which I thrived in.
Customer Service/Sales Associate
Hello Direct - San Jose, CA
August 1989 to June 1995
Hello direct is a telecommunications catalog company. My position started as a floor call center customer service sales rep on an inbound 800 line. I was one of five associates in this startup company which was extremely busy averaging 200 calls a day. The goal was to turn each call into a sale with a two to one call ratio which I was able to achieve. This job required the ability to determine the customer's needs match them with the appropriate products and ensure that the product will not be returned. This job also required the ability to provide technical support and extensive knowledge of 100s of different products and the ability to memorize part numbers was an extreme Plus in this rapidly growing start up company. When I left Hello direct 6 years later to start my own business I had become a team leader with 5 CCRs under my direction and the only person on the entire floor without a bachelors degree and the youngest on the call center floor with now over 20 employees. Customer Service Representative
ACS Communications - Scotts Valley, CA
January 1982 to August 1989
I started it at ACS Communications when I was in high school doing time cards 2 hours a day for the production manager. I then worked my way to the receiving department where I received headsets for repair and then proceeded to be one of four customer service representatives in the office. I handled incoming calls for my region and international calls from Canada. The company downsized and laid off all of the customer service department except for myself. I was then responsible for the entire United States as well as Canada for 6 months. Then they hired two additional associates that I mentored and trained and supervised. This position required extreme reliability organization excellent communication skills a clear concise professional attitude and voice and the ability to handle extreme pressure. IHSS Provider
Education
High school or equivalent
Soquel High School
September 1980 to June 1984
Hi
Skills
• Telecommunication
• Upselling
• Help Desk
• Payroll
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