Customer Service Associate
Resume:
Catreice
Garrett
Customer Service Associate
Objective
I have over 10 years' experience in
customer service. Looking to apply
the vast knowledge gained and past
work experiences, coupled with the
eagerness, dedication, and self-
motivation I possesses, to a company
that can utilize my skills and traits to
be beneficial to all parties.
Experienced Customer Service
Associate with a proven track record of
exceeding customer expectations and
solving problems efficiently.
Highly motivated and detail-oriented
Customer Service Associate with
exceptional communication skills and
a passion for helping customers.
Dedicated and proactive Customer
Service Associate with a strong focus
on providing excellent service and
building lasting customer
relationships.
Results-driven Customer Service
Associate with a strong background in
resolving customer issues and
improving overall customer
satisfaction.
Contact Information
Experience
Apr 2024- May 2024
NRDC
• I handled inbound call from new and existing customers I Conducted follow up emails to customers
Created New And Updated Accounts
Assisted with Credit Adjustments
Processed Override Payments
Email/Fax Invoices
Help Updating and Changing Post orders
Scheduling Pick ups for credit
Customer service
Call Center
Dec 2021- Oct 2023
CareSource
I handled inbound call from Providers (Provider
Services) inquiring about Claims Eligibility
Appeal/Disputes Authorizations Payments/Billing
Contracting and Credentialing incoming Chats, For
Georgia State Medicaid Insurance
Pharmacy, Medical, Dental
May 2017- May 2020
AutoNation Toyota Mall of Georgia
• I Handled inbound and outbound calls • Conducted follow up calls and emails to customers about online car selections available • Made telemarketing calls to customers who are in the market to purchase/lease/trade in vehicles • Greet customers as they entered the establishment • Scheduled appointments for customers to come and view vehicles and scheduled appointments in the
maintenance/service department • Submitted requests to have vehicles transferred to location for customer pick up • Dispatched calls to requested departments • Advised customers on the availability of services requested • Assisted with VEHICLE SALES and collected incentive on each successful purchase • Employee of the month Education
1990 - 1994
Jasper High School
**********@*****.***
P.O. Box 2341 Lilburn Georgia 30048
, Marietta Georgia
, Atlanta Georgia
CUSTOMER SERVICE ADVOCATE
Customer Service Advocate
CUSTOMER SERVICE/SALES REPRESENTATIVE
Skills
• Data Entry
• Sales Type 35 WPM
• Excel Internet browsing
• Microsoft Office Suite
• Communication
• Problem-solving
• Effective communication
• Empathy
• Active listening
• Patience
• Multitasking
Contact this candidate