Customer Service Patient Access
Resume:
Jacqueline Knight Pearson
Remote Patient Access Representative at Conifer Health Solutions
Email: ***********@*****.***
Phone: +1-175********
Address: Franklin, VA, United States
Zipcode: 23851
Industry: Health, Wellness and Fitness
Qualification: None
Availability: Immediately
EDUCATION
High School Graduate
John F Kennedy High School - Suffolk VA
October 1986 to July 1990
EXPERIENCE
Remote Patient Access Representative
Conifer Health Solutions - Franklin
September 2022 to Present
Answer inbound calls from patients looking to connect with doctors and hospitals. Collect patient demographics. Use EPX payment system to collect payments for any classes patients need to enroll in. May be required to make OB calls as needed.
Customer Service Representative
QVC Qurate Retail Group - Portsmouth
July 2021 to 2021
QVC Qurate Retail Group - Assist customers through inbound calls with all products and services related to QVC products, billing issues, resolve any conflict or errors with orders. Customer Service Representative
Styles 4 All LLC - Portsmouth
February 2020 to July 2022
Remotely Provide superior customer service to customers by processing orders and answering any questions and concerns about products and services. Inbound and Outbound Calls.* Assisted customers with a warm and professional attitude* Assisted customers with questions* Interacted with customers through live chat* Kept records of customer complaints* Handled emails, inbound calls, and outbound callsRMA/CNA SKILLS
l Alzheimer's disease (Master)
l Catheter (Master)
l Communication Skills (Master)
l Computer Literacy (Master)
l Customer Service (Master)
l Data Collection (Master)
l Drug Administration (Master)
l English (Master)
l Foley Catheter (Master)
l Helping and Advising Customers (Master)
l HIPAA (Master)
l Home Health (Master)
l Microsoft Office (Master)
l Vital Signs (Master)
CERTIFICATIONS
l Basic Life Support Certificate
l Certified Nursing Assistant
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