Senior Operations Officer

ZIPPORAH MUTU MUSYOKI

CONTACT INFORMATION

Phone Number: +254*********

Alternative Number: +254*********

E-mail address: ********.**@*****.***

PERSONAL STATEMENT

With years of extensive experience spanning customer relations, finance, manufacturing, inventory

management, warehousing, billing, and quality

assurance/control, I offer a well-rounded professional background coupled with a proven record of

accomplishments. Throughout my career journey, I

have assumed diverse leadership roles and

consistently surpassed expectations, garnering

promotions and accolades for my performance.

Fuelled by a fervent drive for tackling new challenges and continuous growth, I eagerly embrace

opportunities to expand my skill set and knowledge base. As a compassionate and adept leader, I have

effectively guided teams through multifaceted

responsibilities within stringent timeframes, while upholding a steadfast commitment to delivering top- notch results.

My unwavering dedication to cultivating a safe and healthy work environment is paramount. I prioritize the implementation of robust safety protocols and

ensure meticulous adherence to all policies and

procedures, instilling a culture of safety consciousness and adherence among team members

In essence, I approach each role with a proactive and collaborative mindset, striving for excellence and steering toward positive outcomes. I am enthusiastic about the prospect of leveraging my expertise and

capabilities to contribute meaningfully to the success of your esteemed organization

SKILLS

1. Data analysis

2. Project management

3. Team management

4. Quality control

5. Production Planning and Material

management

6. Inventory Data Management

7. Warehouse organization and management

8. Advanced Excel

ACADEMIC BACKGROUND

Academic Experience

Professional

Achievements:

September 2013 to November 2017:

Bachelor of Science Degree in Analytical Chemistry from Jomo Kenyatta University of Agriculture and Technology (Second Class Honour)

February 2009 to December 2012:

Kenya Certificate of Secondary Education from Loreto High School Limuru (A- with a score of 78%)

2006-2008

Kenya Certificate of Primary Education from Tender Care Junior Academy (A of with a score of 87.6%)

ACADEMIC CERTIFICATES

1. Jomo Kenyatta University Students Association (JKUSA, formerly JKUSO) Certificate for serving as the Chemistry Department Representative from March 2016 to April 2017.

2. Society of Chemist JKUAT

Certificate for holding the position of Executive Member from September 2014 to January 2016.

3. Stan Consulting Group Leadership Certificate

Received training in conflict resolution, effective communication, time management, financial management, and team building and development.

4. Motivator Africa Certificate

Certification for completing training in public speaking and personal leadership. PROFESSIONAL CERTIFICATES

1. Lean Six Sigma Certification:

Obtained White Belt Lean Six Sigma certification, showcasing foundational expertise in its principles and methodologies. Proficient in identifying process improvement opportunities, enhancing efficiency, and reducing variances within an organization. Experienced in executing DMAIC projects, leading Kaizen events, and implementing 5S procedures, Root Cause Analysis (RCA), Statistical Process Control (SPC), and Value Stream Mapping (VSM). PROFESSIONAL AWARDS

1. Inspire-r Award:

Honoured for exemplifying the core company value of Initiative by significantly enhancing productivity on the foam manufacturing line by an impressive 30%. Demonstrated proactive problem-solving and innovative approaches to streamline operations, resulting in substantial improvements in output and efficiency. 2. Inspirational Appraisal: Performance Recognition Acknowledged for exceptional performance during the annual review process. Consistently exceeded expectations and demonstrated outstanding dedication, professionalism, and contributions to the team dynamics and organizational objectives. This recognition reflects a commitment to excellence and continuous improvement in all aspects of work. PROFESSIONAL EXPERIENCE

Senior

Operations

Officer-

Inventory &

Warehousing

July 1st 2022 to date:

Senior Operations Officer- Inventory and Warehousing at Moko Home and Living

• Established and enforced Standard Operating Procedures (SOP), ensuring operational consistency and efficiency.

• Formulated staging plans for finished products, facilitating prompt release and distribution to B2C, MT/GT and B2B customer.

• Engineered customized warehousing storage solutions for each SKU (stock keeping unit), optimizing space utilization, product differentiation, and accessibility.

• Led and supervised operations and warehousing teams, fostering a culture of accountability and collaboration.

• Implemented comprehensive inventory tracking systems, enabling accurate forecasting and timely replenishment.

• Designed and deployed monitoring tools and dashboards, facilitating real-time performance evaluation and ensuring alignment with key metrics and service level agreements.

• Spearheaded inventory control and warehouse management initiatives, ensuring adherence to best practices and regulatory standards such as FIFO, JIT and HIFO

• Implemented minimum inventory and enforced compliance across production lines. Introduced stock holding costs, representing expenses incurred for holding stock above the minimum inventory threshold, and calculated sales opportunity costs, reflecting potential revenue losses due to inventory falling below the minimum level.

• Resolved discrepancies in issuance and receipt across operational, manufacturing, logistics, and finance teams, fostering seamless management accounts

• Actively engaged in the daily resolution of variances including 1A, 1B, 1C, 1D, Transfer, and Return discrepancies, ensuring swift and accurate reconciliation.

• Implemented robust security measures, including controlled access and alarm systems, to safeguard company assets.

• Managed major projects aimed at cost savings and performance improvement, achieving Objectives Key Results (OKRs) within specified timelines

• Effectively allocated labour resources and managed overtime, optimizing workforce productivity and efficiency.

• Oversaw petty cash management and enforced safety policies, implementing 5S principles across 10 warehouse facilities.

• I oversaw the receipt of both international and local shipments, meticulously reconciling them with the ordered and invoiced quantities.

• Assisted in managing the small store and ensure proper inventory management and issuance tracking

Accomplishments:

• Significantly reduced company loses through theft, variances and data inaccuracies

• Introduced of structures, procedures and policies that guided the Inventory/ Warehousing team on the day-to-day activities

• Committed to driving operational excellence and delivering measurable results through strategic leadership, innovative solutions, and meticulous attention to detail Production

Officer- Foam

Manufacturing

July 1st 2021 to June 30th 2022:

Production Officer – Foam Manufacturing at Moko Home and Living

• Ensured strict adherence to the daily production plan, optimizing operational efficiency and meeting production targets consistently.

• Calculated and managed the procurement of raw materials required for the foam manufacturing line

• Upheld rigorous safety policies and standards, fostering a culture of safety awareness and compliance within the manufacturing environment.

• Maintained stringent adherence to quality control standards, implementing measures to enhance product quality and consistency.

• Oversaw all aspects of team dynamics, from recruitment and training of casual staff to overseeing human resource relations and performance management.

• Developed and implemented trackers and dashboards to capture and analyse manufacturing data, providing actionable insights for informed decision-making.

• Conducted comprehensive analysis of production trends, including material consumption, quality issues, and output quantities, to identify areas for improvement and optimization.

• Successfully resolved variances between manufacturing and operations teams related to raw material issuance, ensuring accurate inventory management and cost control.

• Conducted regular analysis of material flow through the production line on a weekly basis, identifying bottlenecks and implementing solutions to improve efficiency.

• Spearheaded initiatives to enhance production practices, resulting in a 30% increase in daily block productivity and notable enhancement in overall efficiency. Accomplishments:

• Demonstrated ability to effectively manage manufacturing operations, drive continuous improvement, and achieve tangible results in terms of productivity and efficiency. Program

Associate-

Revenue

Assurance

April 8th 2019 to October 29th 2020:

Program Associate- Revenue Assurance at Bridge International Academies Duties:

• Ensured the accurate billing of academic services by meticulously reviewing bills generated for each pupil to confirm their correctness through a billing portal, while also coordinating and verifying information across various applications and programs related to pupil billing.

• Managed waivers, promotions, and discounts for qualifying pupils, overseeing the overall income generated and utilized within the company. Prepared and presented comprehensive termly and annual reports on billing trends, waivers, promotions, and discounts granted.

• Maintained detailed records of all promotions, waivers, and discounts granted to each pupil by analyzing SQL reports, minimizing revenue loss due to billing errors and ensuring continuous documentation through Google Drive.

• Proactively engaged in customer relations, conducting follow-up calls with parents and headteachers regarding pupil bill payment, waivers, discounts, and promotions. Provided clear explanations of billing and waiver details to clients, ensuring customer satisfaction.

• Collaborated with the finance team to process refunds, demonstrating a commitment to resolving customer concerns promptly and effectively. Accomplishments:

• Played a key role in minimizing system downtime and ensuring the smooth operation of billing systems by promptly reporting and following up on any software malfunctions until resolution.

• Successfully reduced the loss of company funds by meticulously backtracking all erroneously granted promotions, waivers, and discounts since 2018, resulting in the recovery of a significant amount of money.

• Identified and rectified system errors, enhancing billing cycle operations and overall system efficiency, highlighting dedication to accuracy and customer satisfaction in the finance domain.

Quality

Assurance

Associate

Quality Control

Attaché

June 4th 2018 to April 6th 2019:

Quality Assurance Associate- Bridge International Academies Duties:

• Travelled extensively across the country to oversee academies daily, ensuring strict adherence to company policies and regulations for delivering high-quality education to pupils. Communicated policy changes to field staff and provided training for compliance.

• Conducted audits of fee payment methods at each academy to prevent fraudulent activities, safeguarding company revenue and upholding financial integrity.

• Acted as the primary communication link between Central Support Office staff and field staff, conducting daily audits using the Survey to Go Application, compiling detailed reports on observations made during academy visits, and providing support to staff as needed.

• Played a pivotal role in enhancing customer retention and reducing churn by actively promoting the company to the community, assessing customer satisfaction, and monitoring acceptance levels.

• Conducted water sample collection and testing, ensuring compliance with water quality standards and contributing to the health and safety of pupils and staff.

• Analysed academy conditions and provided detailed reports to inform infrastructure, cultural, and facility improvements, thereby enhancing the overall learning environment.

Accomplishments:

• Developed and implemented several reporting procedures for water testing, daily reports, and handovers, as well as contributed to the refinement of water testing procedures. These initiatives streamlined information compilation and access, significantly improving departmental efficiency.

August- September 2016:

Quality Control Attaché at East African Portland Cement Company (EAPCC) Duties:

• Ensured the production of high-quality cement by conducting rigorous experiments to assess samples for compliance with essential quality control parameters. Utilized techniques such as titrimetric and gravimetric analysis, including wet method analysis, specific surface area (SSA) determination, sieve testing, free lime testing, sulphate testing, insoluble residue analysis, loss on ignition, among others.

• Expanded proficiency in analytical instrumentation through the use of various instruments such as the UV-Visible spectrophotometer and X-Ray spectrophotometer for cement analysis.

• Played a pivotal role in influencing the raw material usage in cement production by meticulously recording and inputting data from diverse analyses into instrumental programs. This data was then disseminated to other departments to ensure accurate proportions, facilitating seamless coordination among involved teams. Accomplishments:

• Acquired comprehensive knowledge of laboratory and safety practices, ensuring adherence to strict standards for the handling and analysis of cement samples.

• Cultivated a strong work ethic and honed analytical skills, fostering a culture of excellence and precision in all tasks undertaken.

• Gained valuable exposure to the operation and utilization of laboratory instruments, along with the specific software programs utilized to analyse data, enhancing proficiency in technical operations within the laboratory setting.

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