Accounts Receivable Customer Service
Resume:
Yajaira T. Elliott
Experienced Senior Level Accounts Receivable Professional
Chesapeake VA 23320
ad7k2l@r.postjobfree.com
EXPERIENCE
Concordia Properties, Remote — Senior Accounts Receivable Specialist
OCTOBER 2022 - PRESENT
- Managed accounts receivable operations, overseeing a high-performing team.
- Developed innovative strategies to optimize cash flow and minimize outstanding balances.
- Implemented company processes invoicing, billing, and collections procedures.
- Conducted in-depth financial analysis to identify trends and drive actionable insights.
Re/Max, Remote — Accounts Receivable Analyst
MARCH 2017 - OCTOBER 2022
- Led comprehensive analysis of accounts receivable data, resulting in actionable recommendations for process improvement.
- Developed and maintained sophisticated financial models to forecast cash flow and revenue projections.
- Implemented automated systems and tools to enhance efficiency and accuracy in accounts receivable management.
- Provided strategic insights to senior leadership to support decision-making and drive business growth.
- Played a key role in ensuring compliance with regulatory requirements and industry standards.
Crocker Residential, Remote — Collections/External Auditor MARCH 2020 - MARCH 2021
- Orchestrated collections efforts remotely while simultaneously conducting external audits to ensure financial integrity.
- Leveraged advanced auditing techniques to identify inefficiencies and mitigate financial risks.
- Demonstrated exceptional attention to detail and analytical skills in uncovering discrepancies and anomalies.
- Served as a trusted advisor, providing valuable insights to management to optimize cash flow and minimize losses. SKILLS
Accounts Receivable
Collections
Financial Analysis
Leadership
Strategic Planning
Communication
Problem-Solving
Data Analysis
Process Improvement
Negotiation
Customer Service
Attention to Detail
Compliance
Analytical Thinking
Decision Making
Research
Training
Software Proficiency
Audits
Risk Management
Forecasting
Reporting
Mentoring
Quality Assurance
Initiative
Conflict Resolution
Efficiency
IMT Residential, Remote — Collections Specialist
APRIL 2018 - MARCH 2020
- Drove collections efforts remotely, successfully reducing delinquency rates and improving cash flow.
- Built strong relationships with clients and customers, effectively negotiating payment arrangements and settlements.
- Implemented best practices and process improvements to enhance efficiency and effectiveness in collections operations.
- Demonstrated outstanding customer service skills in resolving inquiries and addressing concerns promptly and professionally. Valeant Pharmaceuticals, Remote — Data Entry Specialist APRIL 2015 - JUNE 2016
- Played a pivotal role in maintaining data integrity and accuracy through meticulous data entry and verification.
- Ensured compliance with regulatory requirements and company standards in all data management activities.
- Developed and implemented protocols for data validation and quality assurance to minimize errors and discrepancies.
- Demonstrated exceptional organizational skills in managing large volumes of data and meeting tight deadlines. Nauticus Group, Remote — Senior Collections Specialist OCTOBER 2013 - APRIL 2015
- Led collections initiatives remotely, achieving significant reductions in outstanding balances and improving cash flow.
- Mentored and coached junior collections staff to enhance performance and drive results.
- Analyzed delinquency trends and implemented proactive measures to mitigate risks and optimize collections processes. Robert Half, Remote — Collections agent
JUNE 2012- OCTOBER 2013
- Executed collections activities remotely with a focus on achieving collection targets and minimizing bad debt.
- Employed effective negotiation techniques to secure payment arrangements and resolve billing disputes.
- Provided exceptional customer service, building rapport with clients and customers to facilitate successful collection outcomes. EDUCATION
Brownsville Academy, Brooklyn NY — High School Diploma Class Of 2008
4.0 GPA - Honors
Technical Skills
Documentation
Customer Relations
Problem Identification
Deadline Management
Process Optimization
Accuracy
Resourcefulness
Leadership Development
Financial Management
Regulatory Compliance
Collection Techniques
Billing
Critical Thinking
Performance Evaluation
Detail Orientation
Multitasking
SOFTWARE/PROGRAMS
Yardi
Mail Chimp
Dotloop
SAP
Microsoft
Quickbooks
LANGUAGES
English Native
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