Customer Service Project Manager

Summary

Versatile professional with excellent organizational skills. Self-driven individual with extensive customer service, team leadership skills, and years of steel industry knowledge.

BETCO, Inc

Inventory Control Analyst - Statesville, NC 07/2017 to Current

Perform inventory counts every month end on raw material, quarterly and yearly inventory counts to maintain database accuracy.

Assist with the creation and improvement of company inventory management standards

Collaborate with department staff to maintain optimal inventory levels and control loss

Consult with department leads, floor supervisors and Inventory Progress Team to evaluate need and discuss corrective actions on “negative driven” inventory items

Collaborate with Upper management, Purchasing, Manufacturing Support and IT departments to adjust plans and maintain targets

Investigate and resolve variances with inventory records

Monitored project progress and presented status to Upper management

BETCO, Inc

Project Manager – Statesville, NC 08/2016 to 07/2017

Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments

Help build strong relations with owner/subcontractors and BETCO erection crews to optimize cost saving and complete timely site construction

Mitigated workflow down time, accurately scheduling for installation completion

Assisted Shipping department in coordinating product delivery and informing erection crew for consistent delivery of quality products

Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule

Responsible for ensuring BETCO’s policies and procedures were followed

Harvey Holdings, LLC

Administrative Manager – Statesville, NC 11/2015 to 08/2016

Supervised and tasked 5 employees which included coordination for accounts payable and receivable, letter of credit, claims coordinator and general clerks for a 4PL company.

Automated office operations while managing company driver’s payroll, customer correspondence, record tracking and data communications

Organized and maintained documents, files, and records.

Worked with management team to improve workflow and eliminate “potential issues” from all 4 divisions.

Conducted performance evaluations of Administrative team to monitor progress and productivity and recommend employee pay increases, or corrective/disciplinary actions.

Holland Transportation Management Services INC

Customer Service Representative – Statesville, NC 11/2014 to 11/2015

Assist customers with their transportation and warehouse needs

Negotiate freight rates between customer and freight company

Provide after hours and on-call dispatch – informing customers of freight pickups and arrivals. Responsible for reporting and handling any transportation delays

BETCO, Inc

Project Manager – Statesville, NC 02/2014 to 11/2014

Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments

Help build strong relations with owner/subcontractors and BETCO erection crews to optimize cost saving and complete timely site construction

Mitigated workflow down time, accurately scheduling for installation completion

Assisted Shipping department in coordinating product delivery and informing erection crew for consistent delivery of quality products

Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule

Responsible for ensuring BETCO’s policies and procedures were followed

BETCO, Inc

Component Sales & Repair – Statesville, NC 01/2012 to 02/2014

Assisted Storage Facility customer with their building needs

Prepare material list for damaged BETCO buildings and arranging of repair crew

Assist walk-in customers with Agricultural/Residential roof &/or wall installation

Work with VP of Sales to develop sales opportunities

Metal Sales Manufacturing Corporation

Lead Customer Service Representative – Mocksville, NC 07/2007 to 11/2011

Oversee Customer Service Team

Trained new CSRs on company customer service policies and service level standards

Provide customers with technical information such as metal roofing & siding installation for various application such as Agricultural, Residential and Commercial

Generate pricing quotes

Assist with Customer pickups

Attend Trade Shows for sales increase

Handle account invoicing and credits

Assist Commercial division on Bid Submittals (sample preparation, substate, gauges, metal data sheets, PSI, Tensile strength, Reflectivity and Emissivity factors)

Branch liaison for material transfer

Education

Rowan Cabarrus Community College

Associate in Criminal Justice – 6/2014

Skills

Team Liaison

Customer Service

ERP Understanding

Inventory Report Generation

Strong Verbal Communication

Project Management

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