Customer Service Administrative Assistant

Lori Demarest

*** ******** **** ******’s Ferry, WV ***********@*****.*** 201-***-****

Skills

Successful background in customer service with extra detail given to customer’s needs. Combined with a background in IT Management and Administrative Assistant provides the ability for highly effective trouble shooting. Strong knowledge across various business cultures provides the ability to be a self-starter leading to success in any environment. Known reputation for maintaining customer, client and vendor relationships. Professional Experience

November 2016 – March 2020 Target Corporation

Target Team Member

● Troubleshooted at the customer service counter in varying environments with the goal of keeping the customer as the priority

● Stocked shelves and organized displays to maintain the visual appeal of the store

● Responsible for receiving payments by cash, check, credit cards, gift cards while maintaining a positive shopping experience for the customer

● Experienced in back room in every other department of store from clothing to market to toys and everything in between

● Greeted and acknowledge all customers in friendly, professional manner and provide quick, responsive customer service

June 2002-May 2010 Hickory Travel Systems

IT Manager & Administrative Assistant

● Assisted the CEO and VP with various office duties from data entry, schedule management and travel to managing the 24-hour emergency travel service for high profile accounts including: ESPN, Disney, New York Yankees, Enron, MTV, Miramax and ABC

● Set-up over 1,400 toll free phone numbers that were responsible for both direct and control call volume. Set-up 60 home agents with VOIP phone and routed 4 airline phone systems to home agents. Built switches and vectors in CISCO phone systems. Monitored (5) T-1 Activity

● Outstanding success in building and maintaining relationships with key vendors including QWEST Communications, Verizon, AT&T and MCI phone companies

● Expert in troubleshooting phone problems between HTS phone systems and the airlines

● Efficiently ran call reports and recordings for all member agencies February 1999-June 2002 Hickory Travel Systems

Leisure and Business Travel Agent

● Opened the leisure travel department for HTS high profile clients. Successful in designing vacation packages geared towards each individual or group

● Successfully and managed 12 business accounts whose needs ranged from flights to car services and hotels

● Effectively filed Airline Reporting Corporation Reports March 1994-January 1999 Old Tappan Travel Agency

Travel Agent

● Designed vacation packages for clients catered to their preferences for both leisure and 4 business accounts

● Developed the skills necessary to become successful in business by teaching myself the travel industry

References

Available upon request

Contact this candidate