Human Resources Customer Service
Resume:
KARLA
THOMAS
K
T Frisco, TX *****,
****************@*****.***
PROFESSIONAL SUMMARY
Self-motivated and enthusiastic worker with vast experience in Human Resources and Recruiting Management. Reliable and dedicated to finding a place that will benefit from my superior skill set and energetic drive. Dedicated with a proven track record of achievement and a reputation for positive collaboration. Confident, hard working, and committed to seeing results in whatever position I am in.
Demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Talented professional skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. SKILLS
• Recruiting/Interviewing • Talent Acquisition (10+ years) • Taleo (10+ years)/ Success Factors
• Human Resource (2 years) • Project Management (5 years) • Process Improvement (10+ years) Team Management /Team Building
(15 years)
• • Forecasting (2 years) • ATS (10+ years)
• PeopleSoft (4 years) • Vendor Management (5 years) • Collaborative Teamwork
• Applicant Tracking Systems • Job Posting Optimization • Recruitment Metrics Analysis
• Effective Communication • Employer Branding • Diversity and Inclusion Strategies
• Recruitment Process Improvement • Client Relationship Management • Talent management
• Salary Negotiation • Partnership Development • Time Management
• Relationship Building • Attention to Detail • Confidentiality Handling
• Cross-functional Teamwork
EXPERIENCE
Sr. Recruiter June 2022 - May 2024
JP Morgan Chase Plano, TX
• Posted job listings in LinkedIn, Indeed and Monster to acquire more applicants.
• Completed paperwork for newly hired staff to be fully compliant.
• Collaborated with hiring managers to interview ideal candidates.
• Submitted recruitment reports to provide updates to hiring manager.
• Managed a high volume of job requisitions with speed, collaboration, organization and high attention to detail.
• Acted as an employer brand ambassador for JPMC through creative means of job posting
• Kept tract of recruiting metrics
• Evaluated skills, knowledge and experience of candidate to determine ideal job positions.
• Participated in job fairs to promote recruitment and establish professional relationships with community.
• Addressed organizational staffing needs, working closely with management to understand and establish optimal levels.
• Promoted organization's vision and mission to attract applicants.
• Built strong network of candidates through various sourcing methods, such as social media, job boards, and referrals.
• Screened resumes and conducted initial interviews with potential candidates.
• Worked closely with human resources teams to ensure seamless integration of new hires into organization.
• Monitored key performance indicators KPIs related to recruitment activities, such as time-to-fill or cost-per-hire metrics. Sr. Recruiter - Contractor October 2021 - June 2022 Search Wizard Plano, TX
• Posted job listings in LinkedIn, Indeed and Monster to acquire more applicants.
• Addressed organizational staffing needs, working closely with management to understand and establish optimal levels.
• Adhered to federal, state and local employment laws and company policies.
• Met staffing objectives using excellent recruitment strategies and detailed evaluations of job candidates. Talent Delivery Manager March 2020 - June 2021
Randstad Sourceright RPO Atlanta, GA
Developed recruiting strategies for a team of 10 resources accountable for the filling of New Jersey based PSEG energy company professional staffing requisitions (IS, HR, Legal, Finance, Meter Readers, Customer Service, Journeymen and linemen etc.)necessary to meet the client's current and forecasted staffing needs. Monitored and assisted account staff in a matrix based environment to ensure the client's staffing requirements were met. As well as developed and maintained a positive working relationship with the client. As a Talent Delivery Manager I not only developed but implemented strategies to continue to capture market share. I was responsible for meeting the goals and objectives within my account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs.
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Operations Manager / Talent Acquisition Recruiting Manager July 2016 - February 2020 TOYOTA MOTOR NORTH AMERICA Plano, TX
Responsible for a team of 17 resources accountable for the filling of Toyota Motor North Americas/Toyota Financial Services professional staffing requisitions (IS, HR, Legal, Finance, Marketing, Communications etc.)
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• Arranged crew schedules to align with business and project demands.
• Employed conflict management techniques to optimize customer satisfaction and retention.
• Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations.
• Communicated clear objectives and implemented hands-on strategies resulting in peak performance. Built dynamic working relationships with team members and support departments to achieve cross-functional objectives.
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• Organized resources, supplies and teams to meet operational demand and core metrics.
• Identified process improvement opportunities to promote world-class customer experience.
• Conducted staff meetings to review work activities and drive continuous improvement.
• Helped team members tackle daily workloads with confidence through empowered training and motivational strategies. Team Lead - Sr. Recruiter November 2012 - March 2016 IBM, AMERICAN AIRLINES/EXPERIS FORMERLY COMSYS/MANPOWER Dallas, TX In partnership with key RPO client stakeholders, business leaders, Talent Acquisition and HR partners, developed and executed immediate and long-term hiring strategies to meet business objectives
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HR Recruiting Coordinator January 2010 - January 2012 ACCENTURE/EXPERIS FORMERLY COMSYS/MANPOWER Richardson, TX Utilized a wide variety of methods to generate candidates, including web-based sourcing, internal/external networking as well as referral programs
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Talent Acquisition Lead January 2005 - March 2016
EXPERIS FORMERLY COMSYS/MANPOWER Fort Worth, TX
HR Coordinator / Vendor Relationship Manager January 2005 - January 2009 CVS CAREMARK Richardson, TX
• Maintained payroll for over 2000 employees and 33 vendors EDUCATION
MASTER OF BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION UNIVERSITY OF PHOENIX, TX
BACHELOR OF SCIENCE - Marketing/Management
GRAMBLING STATE UNIVERSITY, LA
LANGUAGE
Native
English
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