Customer Service Continuing Education

Khoi Thai

eA Cert accent NMA CEA Meare iat)

Summary

Ahighly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional

interpersonal skils. Adept at working effectively unsupervised and quickly mastering new skils. Im a hardworking

employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a

positive and memorable experience. A hardworking employee with customer service, multitasking, and time

management abilities. Im devoted to providing every customer with a positive and memorable experience.

Skills

© Computer skils * Organizational skills

© Task Prioritization * Team Management

* Ciitical Thinking * Friendly, Positive Attitude

* Team Building * Basic Math

* Self-Directed * Communication

* Training & Development * Flexible and Adaptable

* Team building

Experience

DUNKIN DONUTS 01/2023 - 04/2024

Dunkin’ Donuts - North Attleborough, MA

* Understood and followed oral and written directions.

* Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

* Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products

and services.

* Demonstrated leadership by making improvements to work processes and helping to train others.

* Identified needs of customers promptly and efficiently.

* Planned and completed group projects, working smoothly with others.

* Prioritized and organized tasks to efficiently accomplish service goals.

* Assisted with customer requests and answered questions to improve satisfaction.

* Maintained updated knowledge through continuing education and advanced training.

* Collaborated with cross-functional team to define features and build powerful and easy-to-use products and

customer-facing workflow tools.

* Managed household errands and other esser

duties.

COOK 12/2022 - 08/2023

Dairy Queen Grill & Chill - North Attleboro, Massachusetts

* Organized storage areas for efficient usage of space.1

* Cleaned kitchen equipment, surfaces, utensils and dishes.

* Organized storage areas for efficient usage of space.

‘* Managed inventory levels of ingredients and supplies necessary for daily operations.

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