It Support Assistant

Summary

A highly motivated and detail oriented individual with a strong background in IT. I have a customer focused approach to work and a strong drive to see things through to completion. A proven self starter who is highly organized, priotizing and multi tasking to achieve work. Team player friendly outgoing, efficient, excellent customer relations abilities. Experience

IT Support Assistant Itern

Gambia Telecommunications Company • Banjul

11/2023 - Present

Respond to user requests for service, troubleshoot problems and help develop solutions. Support PC hardware components, desktop operating system software, and application software. Perform minor repairs to equipment and arrange for other servicing needs. Monitor antivirus software and updates and repair computers infected with spyware, hardware and/or viruses. Monitor backup systems and procedures to ensure data security. Record activities, solutions and other responses to request for service. Assist in maintaining inventory records and documentation for equipment. Assist users in determining appropriate software solutions to meet needs. Develop and provide user training for basic hardware and software use. Provide backup technical support for network including router, firewall, and wireless access point. Secco Agent

National Food Security Processing and Marketing corporation • Badibou Njieba Kunda 12/2022 - 03/2023

Keeping records and monitoring the process of groundnut buying from the local farmers. Acting Liason officer between the local farmers and the Government. Skills

Troubleshooting, Hardware and software, Software installation, Ms office Tools, Outlook, Microsoft Excel Education

Information and Communication Technology

Future Start Now Gambia • Latrikunda Sabiji

03/2020

File Management

Troubleshooting

Microsoft Word

Basic Networking

Graphic Design

Microsoft, Excel, Access, Powerpoint

Arts

Banjulnding Senior Secondary School • Banjulnding

05/2016

High School Leaving Certificate

Hawa Danso

**********@*****.***

3029527

Latrikunda Sabiji

High School Leaving Certificate

Languages

English, Wolof, Mandinka, Fula

Certificates

Certified in Basic of digital Marketing, Certified in Essentials of Data visualization using Ms Excel, Certified in Essentials of Ms Excel Formulas and Functions

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