Delivery Driver Customer Service
Resume:
T O M A S
D R I V E R
C O N T A C T
■ PHONE: 832-***-****
EMAIL:
***********@*****.***
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■ ADDRESS: Houston, Texas 77077
P R O F E S S I O N A L
S U M M A R Y
Results-oriented Delivery Driver with a
clean MVR and a proven track record
of providing excellent customer
service. Skilled in efficient and
contactless deliveries, utilizing GPS
systems for optimal navigation, and
adhering to traffic laws and safety
standards. Strong attention to detail
and organizational skills, ensuring
accurate record-keeping and on-time
deliveries. Fluent in English and
Spanish, delivering exceptional service
to diverse customers.
Dependable worker with experience
in the transportation industry. Proven
track record of successfully
completing on-time deliveries while
maintaining a safe and efficient
working environment. Excellent
problem-solving skills and an
unwavering commitment to customer
service excellence.
Experienced candidate with proven
experience in the delivery industry.
Demonstrated ability to navigate
complex routes, maintain accurate
records and deliver packages in a
timely manner.
Focused student with knowledge of
vehicle operations and maintenance,
customer service, and DOT
requirements. Aiming to leverage my
abilities to successfully fill the vacancy
on your team. Frequently praised for
creative thinking by my peers, I can be
2020.03 - Present
E X P E R I E N C E
Delivery Driver
Uber eats, Doordash, Houston, Tx
Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
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Checked delivery addresses and verified correct package delivery.
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Managed multiple tasks simultaneously while delivering goods within specified time frames.
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Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
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Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
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Maintained set routes and schedules to meet customer expectations.
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■ Adhered to delivery schedules and deadlines.
Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
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Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists.
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Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards.
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■ Confirmed all packages were properly labeled.
Drove company vehicle on assigned routes to make deliveries to customers.
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Utilized relevant map programs and GPS systems to navigate routes.
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Adhered to company policies regarding safety and security while on the road.
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Worked closely with supervisors and other members of the team to ensure smooth workflow processes.
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Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.
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Obtained customer signatures confirming receipt of high-value products.
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■ Managed delivery pickups in-store using handheld device.
■ Monitored road and weather conditions for safe driving. Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed.
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Organized inventory in an efficient manner while loading and unloading cargo into delivery vehicles.
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Identified problems that may arise during routes and took appropriate corrective action when necessary.
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Maintained assigned truck in neat and clean condition, optimizing operations.
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O B A M A
relied upon to help your team achieve
its goals.
Hardworking, highly motivated
professional eager to lend combined
knowledge and skills to enhance
business performance. Operates well
in both individual and team capacities,
leveraging seasoned work ethic to
quickly adapt to different processes
and drive company objectives.
Resourceful and results-driven with a
passion for growth and efficiency to
meet company needs and increase
service value.
Reliable worker with excellent
communication, time management,
and computer skills. A driven and
detail-oriented individual with a desire
to use analytical and problem-solving
skills to meet goals.
Ambitious individual with strong
organizational and multitasking skills,
as well as an aptitude for technology.
Ready to apply knowledge and skills
to any challenge.
Detail-oriented professional with
excellent communication,
interpersonal, and creative thinking
skills. Aiming to leverage my abilities
to successfully fill the vacancy at your
company. Frequently praised as
hard-working by my peers, I can be
relied upon to help your company
achieve its goals.
Motivated student with excellent
communication and interpersonal
skills looking to gain valuable
experience in a professional setting.
Drove positive customer experience by building relationships and providing solutions to customer needs.
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Inspected vehicle frequently to check fluid levels and tire pressure.
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Communicated effectively with dispatch personnel to receive instructions for next delivery route.
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Prepared and made deliveries to customer accounts on assigned routes using company vehicles.
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Communicated with dispatch to improve route production and identify optimal ways to perform duties.
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■ Complied with DOT regulations in all aspects of delivery. Verified items and model numbers to match products on invoice with quantities loaded.
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Secured merchandise on truck with straps and braces to prevent damage during transportation.
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Conducted regular pre-trip inspections of truck equipment such as tires, lights, brakes, gas, oil, and water levels prior to departure from facility.
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Provided feedback on routing issues or customer concerns to management team in a timely manner.
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Considered traffic congestion and weather conditions to determine best routes.
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Reviewed and verified invoices and purchase requests to maintain accuracy.
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Retrieved materials from warehouse or other locations to accurately fill customer orders.
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Performed basic maintenance activities on the truck such as fueling trucks and cleaning windows, mirrors, lights.
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Reported any incidents or accidents that occurred during route directly to supervisor immediately upon completion of assignment.
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Completed paperwork and maintained records, complying with federal laws and regulations.
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■ Loaded and unloaded trailer by lifting and carrying freight. Assisted warehouse staff with daily operations such as unloading shipments or organizing stock shelves.
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Followed established procedures for handling hazardous materials during transport according to government regulations.
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Delivered products to various locations throughout the city with accuracy and efficiency while adhering to all safety regulations.
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Utilized GPS systems efficiently when navigating through unfamiliar areas in order to deliver packages on schedule.
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Read maps and followed written and verbal geographic directions.
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■ Turned in receipts and money received from deliveries. Adhered to all federal, state, and local regulations regarding vehicle operation while on the job.
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Loaded and unloaded cargo from the truck bed as well as secured the load properly for safe transport.
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Accurately estimated arrival times based upon traffic conditions, weather conditions, or other unexpected delays encountered along the way.
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Presented bills and receipts and collected payments for goods delivered or loaded.
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Inspected and maintained vehicle supplies, parts, and fluid levels.
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■ Unloaded trucks, vans, and automobiles.
Para transit driver 2022.01 - 2024.06
Mv transportation, Houston, Texas
■ Verified contents of inventory loads against shipping papers.
■ Reported mechanical problems encountered with vehicles. Reported delays, accidents, or other traffic, and transportation situations to bases or other vehicles using telephones or mobile two-way radios.
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Coordinated with other drivers on routes when multiple deliveries were needed at one location.
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Drove vehicles with capacities under three tons to transport materials to and from specified railroad stations, plants, residences, and offices, and within industrial yards.
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Used and maintained tools or equipment found on commercial vehicles.
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Performed emergency repairs to change tires and install light bulbs, fuses, tire chains, and spark plugs.
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■ Sold products from truck inventory and kept records of sales. Adhered to all traffic laws and followed established route schedules for maximum efficiency.
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Responded promptly to customer inquiries or complaints regarding services rendered.
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Provided safe and courteous transportation of passengers to their destinations, while adhering to local regulations and safety protocols.
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Conducted regular vehicle maintenance checks including monitoring fluid levels, tire pressure, brakes.
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Performed pre-trip vehicle inspections for cleanliness and safety compliance according to company policies and procedures.
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Utilized GPS systems for optimal navigation through unfamiliar areas.
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Operated wheelchair lifts safely and securely while assisting passengers into the vehicle when necessary.
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Inspected vehicles prior to trips for mechanical problems such as engine noise or oil leaks.
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Reported any accidents or incidents involving passengers immediately to management personnel.
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Maintained cleanliness of interior cabin including vacuuming carpets and wiping down surfaces regularly.
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Ensured passenger comfort by providing assistance with wheelchairs, walkers, and other mobility devices as needed.
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Managed routes efficiently to ensure on-time arrival at designated stops.
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Followed strict safety guidelines while driving under varied weather conditions in order to ensure passenger safety at all times.
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Maintained accurate records of trip details such as times, pick-up and drop-off locations, mileage logs and vehicle maintenance status.
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Performed minor repairs on vehicles such as changing oil filters or tires when needed.
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Complied with applicable laws governing the use of cell phones while operating motor vehicles.
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Demonstrated excellent customer service skills when interacting with customers in a professional manner.
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Regularly communicated with dispatch center via two-way radio system regarding passenger pickups and drop offs or any delays encountered en route.
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Complemented daily operations by completing assigned paperwork accurately and on time.
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Assisted passengers with boarding vehicles in a timely manner while maintaining a safe environment.
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■ Drove responsibly to provide passengers safe travel experience. Used two-way radio to interact and communicate professionally with dispatch office.
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Performed vehicle inspections and fueled vehicles prior to pickups.
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■ Prepared and maintained shuttle logs and maintenance records. Complied with local and state traffic and roadway laws while on duty.
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Delivered courteous guest service and effectively resolved customer complaints.
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Communicated delays, construction and other irregularities to dispatch office to aid in alternate route mapping.
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Relayed accurate directions to passengers regarding destinations within local areas.
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Operated assigned shuttle bus on multiple routes to transport passengers to destinations.
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■ Educated riders on hotel services and local attractions. Provided passengers with assistance entering and exiting vehicles and helped them with any luggage.
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Picked up and dropped off passengers at regularly scheduled neighborhood locations, following strict time schedules.
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Picked up and met passengers according to requests, appointments and schedules.
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Complied with traffic regulations to operate vehicles in safe and courteous manner.
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■ Maintained knowledge of first-aid procedures.
Checked condition of vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water and safety equipment for proper functionality.
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Tested vehicle lights, brakes, horns, and windshield wipers to ensure proper operation.
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Arranged to pick up particular customers and groups on regular schedule.
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Performed routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil and water.
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Read maps and followed written and verbal geographic directions.
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Followed relevant safety regulations and state laws governing vehicle operation and ensured that passengers followed safety regulations.
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Cleaned interiors and washed and polished exteriors of automobiles.
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Provided passengers with information about local area and points of interest and gave advice on hotels and restaurants.
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■ Reported any vehicle malfunctions or needed repairs. Collected fares and vouchers from passengers and made change and issue receipts as necessary.
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Performed minor vehicle repairs, such as cleaning sparked plugs and took vehicles to mechanics for servicing.
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■ Reported delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios. Communicated with dispatchers by radio, telephone and computer to exchange information and received requests for passenger service.
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Prepared and submitted reports on number of passengers and trips, hours worked, mileage, fuel consumption and fares received.
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Performed errands for customers and employers, such as delivering and picking up mail and packages.
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Notified dispatchers and company mechanics of vehicle problems.
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■ Recorded vehicle routes using GPS technology.
Drove shuttle busses, limousines, company cars and privately owned vehicles to transport passengers.
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■ Completed accident reports following incidents.
Operated vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with special needs.
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Sep 2017
E D U C A T I O N
Nigerian Equatorial Guinea
International School, Malabo, Bioko
Norte
High School Diploma
S K I L L S
Mileage Tracking
Contactless Deliveries
Efficiency and Time Management
Clean MVR
Two-Way Radio Operation
POS System Operation
Dependability and Honesty
Adaptability and Flexibility
Pre-Trip and Post-Trip Inspections
DOT Compliance
Organizational Skills
Safe Driving Practices
Dispatch Collaboration
Customer-Oriented
Dispatch Communication
Valid Driver's License
Attention to Detail
Vehicle Safety and Maintenance
Safe Food Handling
Map Reading
Customer Relationships
GPS Operation
Heavy Lifting
Vehicle Cleaning and Maintenance
Auto delivery
Spanish Fluency
Fluent in English
Food Delivery
Traffic laws knowledge
Loading and unloading
Shopping Orders
Ability to Lift 50 Pounds
GPS Navigation
Fuel Efficiency
Logistics knowledge
L A N G U A G E S
English, Spanish, french
Bilingual
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Contact this candidate