Customer Service Retail Merchandiser
Resume:
Christopher Greaves
Queen Creek, AZ 85142
**********@***.***
Obtain a position that will enable me to use my strong organizational skills along with great time management skills. Expertise in communication with providing outstanding customer service and ability to learn and improve.
Authorized to work in the US for any employer
Work Experience
Credit Ops Sr. Specialist II-III
JP Morgan Chase / Chase Lending Services - Tempe, AZ July 2013 to November 2023
* Handling inbound and outbound calls-analyzing new credit card applications, requests for credit line increases and conducting new credit request verification to determine credit worthiness
* Making decisions that balance both Risk and Profit by utilizing the applicant's information; reviewing credit bureaus, account behavior and payment patterns and developing additional aspects of the application with the customer in order to make a sound credit decision within federal and state regulations
* Processed a specialty queue for change of liability applications and was the only lender at the Tempe site to be assigned to work the queue
* Providing excellent customer service with confidence adhering to the Chase Corporate lending philosophy and guidelines
Sr. Loan Processor
JP Morgan Chase / Chase Mortgage Services - Phoenix, AZ April 2012 to July 2013
* Process, validate and manage SSL Harp loans assigned each day
* Contact borrowers for documents and closing calls
* Hitting quota on a monthly basis in several categories
* Providing excellent customer service skills with borrowers, Title and Insurance Companies
* Following guidelines for SSL Harp loans and staying compliance free Collections Specialist
United Recovery Systems - Tempe, AZ
August 2009 to April 2012
* Customer Service oriented work with each client
* Collected on credit cards and car loans for USAA
* Used problem solving skills to work with card members to resolve debt
* Hitting quota on a monthly basis
* Phone etiquette used daily and receptionist duties
* Assisted with helping new employees become familiar with the job Retail Merchandiser/Stocker/Produce
Target - Chandler, AZ
January 2006 to January 2009
• Monitored inventory levels, ordering stock, receiving deliveries
• Set up, maintained and deconstructed product displays
• Stocked produce, rotating fresh fruit and vegetables
• Assisted with other departments when needed and provided excellent customer service Education
Associates Degree in Business in Business
Central Arizona College Maricopa
2016
High School Diploma
Chandler-Gilbert Community College Chandler
2006 to 2007
Higley High School - Gilbert, AZ
2002 to 2006
Skills
• Microsoft Office (10+ years)
• Loan processing (2 years)
• Excel (10+ years)
• Delivery driver experience (8 years)
• Retail Merchandiser/Stocker (5 years)
• Credit Analysis (8 years)
• Customer Service (10+ years)
• Produce
• Customer service
• Banking
• Cold calling
• Merchandising
Contact this candidate