Project Manager Senior

JASON CARLILE

**** *** **** *******, ** ***** 832-***-**** *************@*****.***

~ SENIOR PROJECT MANAGER/CUSTOMER SUCCESS/CONSULTANT ~ FOCUS: Business/Software Consulting ~ Global Project Management~ Account Management Multidimensional IT leader offering 23+ years of expertise managing global large-scale project deployments, directing Technology Solutions, Innovation, Business Consulting, Application Design, and Integration. Reputation as a trusted client advisor, delivering continued value. A natural leader who inspires high-performing team members and delivers high impact projects to his customers. United Airlines (Contractor-InsightGlobal) (February 2023- PRESENT) Chicago based global airline with large domestic and international route network spanning cities all across the world. SENIOR PROJECT MANAGER

• Lead customer engagement to ensure that it meets scope, time, budget and quality expectations

• Oversaw and facilitated client requirement sessions for new scope

• Shadowed facility workers and assisted team in documenting functional needs in new functionality

• Facilitated detailed requirement sessions with business teams

• Lead weekly status call with business and internal team (MS Office)

• Reviewed and prioritized scope with internal team (JIRA)

• Oversaw agile meetings and overall process for project (JIRA)

• Managed requirement sign off and approval process (MS Office)

• Oversaw training planning process and managed business approval

• Managed issues resolution and escalation process

• Provided project management experience and expertise in agile methodologies (JIRA)

• Managed technical design/development (Microsoft - ASP.NET, SQL Server) Stanford Health (Contractor-Indotronix) (August 2022- February 2023) SENIOR PROJECT MANAGER

Manage engagement delivery - time management, budget, prioritization, setting customer expectations

Perform engagement execution - identify and mitigate risk, status reporting, and operation

Discuss and identify lessons learned with accounts and looped them back into MuleSoft internal best practices

Collaborate with engagement managers, customer success, and account executives on account issues and opportunities

Proficient managing of multiple projects varying in size at one time

Execute projects from start to finish with a strong prioritization and time management

Evangelize the technical vision and implement it into project/account planning

Lead revival efforts of high pressure/at-risk accounts HPE (Contractor-Kforce) (May 2021- AUG 2022)

Houston, TX based multinational information technology company. SENIOR PROJECT MANAGER

• Lead customer engagement to ensure that it meets scope, time, budget and quality expectations

• Manages corporate, customer, and third party vendor efforts to plan

• Provides innovative solutions to complex and critically sensitive issues affecting multiple disciplines and work groups

• Oversee business and team management

• Lead issues resolution and escalation

• Championed large projects that have large business impact

• Held in-depth knowledge of key services, policies, processes and management methodologies

• Provided project management experience including Salesforce expertise Salesforce (Contractor-PhiDemensions) (Dec 2021- Feb 2022) San Francisco based Salesforce is the world's #1 customer relationship management (CRM) platform. SENIOR PROGRAM MANAGER

• Oversite of Mulesoft Integration delivery program for internal Employee Success group.

• Management of key technology initiatives, from initiation to closure. Project range from small to highly complex, and require work with cross-functional teams.

• Create project budget, managing & reporting on financials throughout the lifecycle.

• Set and manage stakeholder expectations throughout the lifecycle, ensuring clear communication and timely resolution of issues PROFESSIONAL HIGHLIGHTS

• Develop and maintain detailed work plans, tracking progress to plan throughout the initiative and identifying, communicating, & mitigating risks identified throughout the plan

• Deliver technology solution following best practice methodologies

• Communicate regular status updates to appropriate stakeholders & teams

• Build & foster relationships between IT & key stakeholders Electronic Arts (Contractor-MorrisWillner) (Oct 2020- Mar 2021) Redwood City based video game company and 2nd largest gaming company in the Americas and Europe by revenue. SENIOR PROGRAM MANAGER

• Hands-on management of key technology initiatives, from initiation to closure. Project range from small to highly complex, and require work with cross-regional and cross-functional teams.

• Validate and/or create project budget, managing & reporting on financials throughout the lifecycle.

• Set and manage stakeholder expectations throughout the lifecycle, ensuring clear communication and timely resolution of issues

• Develop and maintain detailed work plans, tracking progress to plan throughout the initiative and identifying, communicating, & mitigating risks identified throughout the plan

• Deliver technology solution following best practice methodologies

• Communicate regular status updates to appropriate stakeholders & teams

• Ensure stable & maintainable release of solution, driving necessary handoff activities are successfully performed upon launch, including knowledge transfer to support teams

• Contribute to larger process learnings through post-mortem reviews

• Build & foster relationships between IT & key stakeholders MuleSoft (a Salesforce Company) (Oct 2017- Oct 2020) San Francisco based software company providing integration software for connecting applications, data and devices. DELIVERY MANAGER

Featured Engagements

o ATT $60 million/3 year largest service engagement with Salesforce/Mulesoft

Lead engagements with budgets in excess of $5+ million in services o Murphy Oil 2+ million/2 year onshore/offshore service agreement, full team replacement

Lead efforts to build MuleSoft services team for long term client engagement (onshore/offshore)

Proactively lead and manage teams of 12+ resources

Lead engagement planning - technical understanding, strategic mindset, translating MuleSoft vision (API-Led) into a tangible project plan

Provide mentorship to team members

Manage portfolio of engagements - time management, budget, prioritization, setting customer expectations

Perform engagement execution - identify and mitigate risk, status reporting, and operation

Discuss and identify lessons learned with accounts and looped them back into MuleSoft internal best practices

Collaborate with engagement managers, customer success, and account executives on account issues and opportunities

Proficient managing of multiple projects varying in size at one time

Execute projects from start to finish with a strong prioritization and time management

Evangelize the technical vision and implement it into project/account planning

Lead revival efforts of high pressure/at-risk accounts

Collaborate with services sellers, architects, consultants, third-party partners, and customers

Advise client leadership on resourcing needs for Mulesoft teams both expansion and compression

Highly skilled at communicating complex technical concepts in a simple way to both non-technical and technical professionals

Lead, plan and advise on MuleSoft C4E events with clients including hack-a-tons, think tanks and lunch and learns

Championed KPI creation and tracking processes effort for key account

Collaborate with several regional MuleSoft team members on KPI tracking methods used for other international clients

Facilitate strategic discussions with key account on “how to” best incorporate MuleSoft solution, strategy and methodology Lumesse (2011-OCT 2017)

UK based HR software company, delivering cloud-based SaaS solutions for the Talent Management and Talent Acquisition space SENIOR PROJECT MANAGER/CONSULTANT

Lead global high-visibility projects with budgets up to $ 3 million for Fortune 500 companies

Manage up to 15 projects concurrently

Collaborate with senior management and stakeholders to define project scope, goals, and deliverables

Lead Talent Management software implementation for US based companies, rolling out solution to Asia, EMEA and South America markets

Execute SOWs for change requests, managing procurement process between client and internal finance department

Work with functional and technical teams to produce project work estimates

Develop full-scale project plans and associated communication documents

Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion

Manage large cross functional teams, including account management, functional consultants, technical consultants, developers, trainers and customer support

Provide sales support via software demos to new or existing clients

Transition projects from sales team to professional services, work with sales team to ensure contract terms are aligned with client expectations. If they are not aligned, work with sales and the client to generate the necessary change requests

Lead specification meetings translating requirements between functional and technical teams

Liaise with project stakeholders on an ongoing basis

Set and continually manage project expectations with team members and other stakeholders

Direct and manage project development from beginning to end

Proactively manage changes in project scope, identify potential crises, and devise contingency plans

Coach, mentor, motivate, and supervise project team members

Develop, track and manage project budget through project life cycle

Coordinate weekly status meetings and reports

Lead global PMO policy integration in the Americas MANAGING CONSULTANT

Lead team of 5-7 FT both functional and technical consultants

Managed portfolio of projects and lead team (player coach)

Provided team management and practice oversight to the services team

Managed delivery of all services deliverables within the Recruitment/HCM practices in the America’s

Lead all resource/project allocation, responsible for projects budget and profitability

Escalation point for all delivery issues in the America’s CUSTOMER SUCCESS MANAGER

Managed $1-million project deployments, worked with diverse teams for successful deployment of the customer’s vision

Influenced 10+ global customers for retention, upsells, and overall account nurturing throughout the solution lifecycle, resulting in

$50,000-$75,000 in monthly add-on revenue

Turned around a challenging client situation, liaised with colleagues to address service-impacting events for an account generating

$250,000 in annual service fees; achieved a 7-point lift in customer satisfaction score

Influenced full adoption of technical solutions into the client’s enterprise, executed annual site visits, technical product demonstrations, knowledge-sharing initiatives, and best practices

Engaged with existing customers to understand potential opportunities and articulate the value proposition to drive recurring Sales/ Pre-Sales Opportunities. Served as an advocate for post-go-live support PRINCIPAL CONSULTANT

Analyzed process gaps/opportunities, assessed business needs, scoped “As-Is” and “To-Be” Process flows to build and adapt product to U. S.-based global organizations

Defined statement of work for out-of-scope requirements, prioritizing initiatives to develop an innovative, scalable Enterprise Talent Management Compensation module in the Americas

Translated developer-ready requirements. Worked with end users during Integration, System and Regression testing efforts to facilitate adoption into current workflow

Regarded as a Trusted Advisor to clients; managed multiple implementations; adjusted increase customer satisfaction based on each one’s feedback and captured upsell opportunities

Facilitated workshops, learning and training sessions for clients in Europe and Americas Alitek Consulting (2007-2011)

Alitek Consulting is a Texas based software consulting firm, focused on HCM, ERP and CRM implementation partnerships HCM PRACTICE LEAD

Lead practice of small team 4-5 FT resources

Practice point of contact for all HCM projects

Managed HCM partner relationships

Provided daily team management and resource allocation

Managed delivery of all services deliverables within the HCM group

P&L responsibility for HCM group

PROJECT MANAGER

Managed the Master Project Charter for software testing and deployment; mapped the technical and functional requirements to product and platform capabilities

Aligned projects to overall business and technology strategies and architectures and managed on-time delivery of projects within quality, budget, and customer satisfaction

Empowered customers to increase their reliance on Alitek by developing an advisor relationship and communicating the ROI of products and services

SENIOR FUNCTIONAL CONSULTANT

Co-designed customer system functionality; elicited Business Requirements Documents (BRD), functional and project lifecycle plans; produced traceability matrices; tested scenarios and use-cases

Guided non-technical stakeholders through development, progress tracking, and documentation and orchestrated warm hand-off between the customer and vendor/provider

Incorporated risk mitigation strategy and contingency plans; managed deployment phases across a large number of deliverables, complex dependencies, and significant resource needs Iconixx (2004-2007)

Iconixx is an Austin based software start-up, delivering sales and incentive compensation solutions to global HR organizations TEAM LEAD, SENIOR LEAD CONSULTANT

Led RFP and vendor partner identification, scoping, contracting, management, and training as needed for project completion.

Managed team through full solution integration life cycle

Synthesized business needs, issues, and ideas into effective strategies and action plans Presented project plan to key business stakeholders and incorporated targeted perspectives into deployment phases

Interfaced with IT counterparts on the functional and technical design, QA testing, and readiness components to ensure technologies were providing valuable capabilities to clients

Authored training and best-practice materials; managed and mentored implementation team and change requests for "hot" items resolution

ADDITIONAL EMPLOYMENT

Information Advantage Associates 1999-2004: Lead Consultant/Software Developer EDUCATION

B.A., Management Information Systems, 1999: Ottawa University, Ottawa, KS HTML/CSS, XML, Crystal Reports, SQL Server, MS Project, MS Office, MS Visio, SaaS, Agile, PMI, HCM, Compensation, HR, Talent Management, Recruiting, Software, Cloud, Successfactors. Peoplefluent, Salesforce, SAP, CRM, ERP, JIRA, JSON, Scrum, API-led, Mulesoft, Integrations

SKILLS PROFILE

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