Customer Service Medical Billing

JENIKA PATTERSON

*** ******* ***** *******, ** 38127 901-***-**** **************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional able to serve as initial and ongoing point of contact to deliver high quality customer service. Communicate effectively to build and maintain positive relationships. Act in a highly professional manner and demonstrate commitment to the mission and values of the company.

High Academic Honors Recognition / Dean's List / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Microsoft Office Applications – Word, Excel, Outlook, Publisher, and PowerPoint Type 40 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Post University Certificate in Human Resource Management, 2019

WORK EXPERIENCE

Nike – Memphis, TN 11/2018 – Present

Auditor

Operate machinery in a safe and efficient manner and in accordance with company procedures.

Review materials and inspect finished products for quality and adherence to specifications.

Meet production goals and deadlines to maintain schedule and communicate effectively with team members.

Staffline Centre – Memphis, TN 08/2022 – 12/2023

Customer Service Representative – Call Center (Remote)

Managed incoming and outgoing telephone calls, verified clients, and updated information.

Identified customer needs, provided resolutions to problems, and followed established procedures.

Documented activity in customer accounts in an accurate manner and ensured confidentiality.

Maintained high levels of confidentiality while accessing accounts.

Family Dollar – Memphis, TN 01/2017 – 12/2020

Cashier / Customer Service – Retail

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Opened and closed the establishment, ran reports, and handled deposits.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff.

ADDITIONAL EXPERIENCE

Jabil Circuit – Memphis, TN Package Handler / Auditor (06/2008 – 09/2016)

Trained new hires, conduct audits, removed defective products, and completed tasks in the required time limits.

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