Project Management It

Susana M. Wharton

South Riding, VA ******.*******@*****.***

https://www.linkedin.com/in/susana-wharton/ 571-***-**** CAREER PROFILE

Results oriented Program Manager with over 15 years of experience across diverse industries. Skilled in leading teams, strategizing project execution, and driving successful implementations. Proven track record of optimizing processes, exceeding client expectations, and delivering projects on time and within budget. Eager to leverage extensive experience in IT Project Management, Solution Architecture, and Strategic Business Planning to contribute to a dynamic and growth-oriented organization. Core competencies include Technical Program Management, Solution Architecture, Strategic Business Planning, SDLC & DevOps Methodologies, Waterfall and Agile, Understanding of Government Contracting Principles, Team Leadership and Collaboration, Financial Analysis and Reporting, Mentoring and Training and Client Relationship Management.

CAREER HIGHLIGHTS

● Successful Execution of Complex Projects: Over 15 years of leading end to end geographically dispersed IT project teams. Created foundation for PMO from ground up.

● Strategic Program Development: Reduced ticket resolution time by 40% and project implementation time by 25% by designing and implementing standardized processes across presales, support and operations.

● Customer Relationship Management: Proficient at building strong and positive customer relationships. Achieved a success rate of 90% in effectively converting clients and partners who were at risk of churning.

PROFESSIONAL EXPERIENCE

Independent Consulting • South Riding, VA

PMO Consultant 11/2023– Current

● Program Leadership: Led and guided Project Managers in achieving delivery excellence. Owned end-to-end accountability for successful program completion across multiple programs, including current efforts supporting enterprise system modernization.

● Client Management: Managed customer expectations fostered strong relationships, and proactively addressed issues to ensure customer satisfaction. Identified and mitigated potential program risks, presenting alternative solutions for optimal outcomes.

● Process Optimization: Designed and implemented comprehensive project management and process optimization solutions, including architecting and implementing PMO frameworks that encompass change management, project management processes, assets, and training programs for ERP systems (NetSuite, Rippling, HubSpot).

Stack Overflow • South Riding, VA

Technical Success Manager 04/2021– 10/2023

Led customer adoption and engagement projects. Proactively identify operational improvements and create processes and tracking mechanisms. Manage customer deployments and ensure successful setup and configuration for AWS-hosted and on-premises customers.

● Designed and documented client deployment process, reducing client support tickets by 40%.

● Delivered comprehensive SSO integrations across diverse identity providers.

● Launched client profile tracking and reporting in Salesforce, create highly accessible, graphical reports and deliverables

● Established release testing automation strategy and process for agile releases, including integrations with Slack, MS Teams, Jira, GitHub.

NTT • Centreville, VA

Solution Architect 05/2015– 04/2021

Demonstrated advanced product knowledge and aptitude to understand a variety of technical domains and strategies regarding opportunities, challenges, risks, and business impact. Oversaw client sales lifecycle from new sales RFP and bids to existing client expansions, upsells, requirement definition and analysis, creation of solution proposal, user stories, solution demos, competitive costing, and technical presentations. Manage RFP contract compliance and quality control.

● Fulfilled $400K in first year by successfully architecting all phases of a new solution from original design to development, testing, and production.

● Decreased implementation timelines by 20% by creating best practices documentation and templates.

● Established channel partner program covering vetting, onboarding and training.

● Act as the liaison between client, delivery team and executive leadership. Built effective and transparent communication channels to build trust, adaptively communicate schedules, priorities, status and risk to various functional stakeholders at all levels of the company. Dimension Data • Centreville, VA

Project Manager 04/2012– 05/2015

Led a cross-functional team of 20+ professionals supporting clients from various industries. This team included diverse specialists like developers, engineers, solution architects, executive leadership. Executed the complete project lifecycle including planning, issues and risks mitigation, change management, scheduling, resource allocation, and tracking project objectives through multiple work streams. Monitored project status and performance, with a solid focus on quality and on-time delivery.

● Contributed to Project Management Office: established operating processes, designed project management best practices documentation and templates that support implementation and client transitions. Provide direction for operations and ensures compliance with all management policies, plans and procedures.

● Eliminated the loss of information during transition and increased knowledge of client configuration and scope, resulting in client analysis for upsells and renewals. TELARIX, INC • Vienna, VA

Program Manager 03/2006 – 03/2012

Established management and delivery processes for cloud-based projects. Managed financial metrics for the PMO including performance and lifecycle from sales phase to project close including budget creation and tracking, ETC/EAC cost calculations, revenue modeling and recognition, and margin reporting.

● Implemented Microsoft Project Server which automated tracking and reporting of cross-functional programs up to $20M in annual revenue.

● Designed project plans and metrics for the PMO that increased the accuracy of project scope and schedule forecast by 50%.

● Built PMO from the ground up adhering to PMBOK knowledge areas. EDUCATION

BA in Business Administration Universidad Centroamericana José Simeón Cañas San Salvador, El Salvador 05/2003

Project Management Professional (PMP) Project Management Institute 08/2011 Six Sigma Foundations LinkedIn 02/2020

Scrum Foundations Scrum Alliance 01/2022

SAFE Fundamentals Coursera – Board Infinity 07/2024 Construction Management Professional Certificate Procore 07/2024 LANGUAGES

English • Fluent

Spanish • Fluent

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