Customer Service Supply Chain

KEEGAN MOSBY

*** ***** *** ****** **** Quincy, MI 49082/ 574-***-****/

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OBJECTIVE

A detail-oriented and highly motivated professional seeking to leverage expertise in customer service to contribute to Dickeys BBQ Pit's success. Adapt at effective communication, problem-solving, and Empathy, with a proven track record of Good Listening Skills Committed to driving efficiency and innovation in a dynamic and growth-oriented environment.

EXPERIENCE

COLDWATER PIZZA HUT

[CUT TABLE] 12/2016 - 06/2018

- Efficiently managed the cut table, ensuring all pizzas were accurately cut and properly prepared for delivery or dine-in orders.

- Answered phone calls promptly, taking customer orders with a high degree of accuracy and providing excellent service.

- Handled customer inquiries and resolved complaints effectively, contributing to overall customer satisfaction.

- Coordinated with kitchen staff to ensure timely and correct order fulfillment, maintaining a fast-paced workflow during peak hours.

CLEMENS FOOD GROUP

[PACKER] 08/2018 – 02/2020

- Efficiently packed and labeled meat products according to company standards and customer specifications, ensuring product quality and safety.

- Operated packaging machinery and equipment with precision, maintaining a steady workflow and minimizing downtime.

- Adhered to strict hygiene and sanitation guidelines to maintain a clean and safe work environment, reducing the risk of contamination.

- Conducted quality checks on packaged products, identifying and addressing any defects or inconsistencies.

- Assisted in inventory management by tracking stock levels and reporting shortages, contributing to effective supply chain operations.

DICKEY'S BBQ PIT

[TEAM LEAD] 09/2020 – 03/2023

- Supervised and coordinated daily operations, ensuring smooth workflow and high-quality customer service.

- Led and motivated a team of four to five employees, fostering a collaborative and efficient work environment.

- Trained new staff on company policies, food safety standards, and customer service best practices, enhancing team performance and consistency.

- Managed inventory, placing orders, and maintaining optimal stock levels to support operational needs and minimize waste.

- Handled customer inquiries and resolved issues promptly, contributing to improved customer satisfaction and repeat business.

- Implemented process improvements that increased efficiency and reduced operational costs, supporting overall business goals.

- TRAINED NEW EMPLOYEES ON CUT TABLE PROCEDURES AND PHONE ETIQUETTE, ENHANCING TEAM PRODUCTIVITY AND SERVICE QUALITY.

EDUCATION

Maintaining a 4.00 GPA at Colorado Technical University.

Accumulated 109 college credits in the Human Services/Social Work program.

AWARDS AND ACKNOWLEDGEMENTS

Consistently recognized for academic excellence, making both the Dean’s List and President’s List.

Nominated to run for Class President, demonstrating leadership and peer recognition.

Achieved publication of three poems in a book, showcasing creative writing skills and dedication to literary pursuits.

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