Customer Service Accounts Payable

Rosa Marlene Butel

*** ****** ***

Colton Ca ****4

Cell: 626-***-****

***********@*****.***

Experience:

Sisters Furniture

Owner, Customer Service representative, Administrator, Accounts payable, Credit department, front desk, scheduler,

2017- 2024

Outstanding Customer service

Responsible to maintain a smoothly ran environment

Schedule Pick up and deliveries

Order making and processing

Keep track and maintain accurate Inventory

Responsible for maintaining proper customer filing

Responsible for answering daily phone calls averaging 50 calls per day.

Trouble shooting customer concerns inquiries or request.

In charge of scheduling service calls

Scheduled appointments with vendors and providers

In charge of accounts payable

Responsible for office inventory

Processed monthly statements to customers on time

Worked in a fast passed as I ran the whole furniture store. I have no problem having maximum responsibilities or work over load.

Head of scheduling team meetings

IDEAL FURNITURE

Customer Service representative, Administrator, collections agent, accounts payable, front desk, scheduler

2013 to 2018:

In charge of processing and printing of delivery slips.

Responsible for maintaining appropriate filing.

Responsible for report generating in excel, word & presentation power point.

Responsible of answering a multi -line switch board.

Assist plant manager as well as floor manager.

Responsible for making calls to clients & scheduling deliveries.

Outstanding customer service.

Scheduler for appointments with vendors and providers.

In charge of accounts payable.

In charge of paying all utilities on time.

Responsible for maintaining a clean environment to work in.

Responsible for office inventory.

In charge of receiving daily mail as well as sending it.

Made sure monthly statements made it out to clients on time for payments.

Collections agent-

I attended court to collect from clients whom accounts made it into default...

Worked in a fast pass with little to major supervision.

Head of scheduling team meetings.

Experience:

AC Media Group Inc. Coordinator

2011-2013

Scheduled models for shoots

In charge of contacting photographers for shoots

In charge of group shoots fluency

Make sure all paper work, wavers, liabilities were all in order.

Filed & generated reports & bookings for models

Event Coordinator

Experience

PepsiCo / Naked Juice

Operations Administrator, Scheduler

Industry, CA, USA

July 2008- May,2009

*Oversee PepsiCo smaller company PO’s efficiencies (Tropicana, Dole, Naked Juice)

*Entered orders for all on SAP

*Was part of a safety first, Cal Osha star recognized company.

*Received intense training in company's safest ways to operate.

*A member of the United Way organization.

*Went through intense training to better help company needs, and highly understand the importance of proper training in confine spaces as well as open and high surfaces.

*Received Oracle, AMAPS, & Zarpac training.

*Developed a more detailed and easier way to understand the training of Zarpac. Then became responsible for the training of the operations team.

*Received training for Autonomous Maintenance (AM) and Preventive Maintenance (PM).

* In charge of daily efficiencies for juice brand (Dole). Also part of PepsiCo.

*Worked with very few supervision reporting only to plant manager, but still communicating in a constant matter with all management and operation levels.

*Scheduled and coordinated employee involvement in company's events such as employee recognitions and special holydays.

*Developed and generated new reports of multiple use to keep track of records since Tropicana and Naked Juice merged and had no tracking system.

*Kept track of shift efficiencies as well as daily, weekly, period, and year to date number using a manual system.

*Separated minor and major stops to better meet AM and PM goals.

*Separated down time per department in charge (maintenance, and production)

*In charge of transferring efficiency numbers into an excel report to share information with upper management levels and use of business reviews.

*Designed special reports to keep track of recordable and none-recordable injuries working one on one with our safety group.

*Designed a budget report for company's expenses dividing spendings per department .

*Designed efficiency reports.

*Designed Measle charts and CIL's efficiency reports to make sure the Cleanning Inspections and Lubrication of all equipment in use was being properly recorded and inspection ready.

* Created presentations in power point and word.

*Attended meetings in a constant cycle.

*Assisted in daily tours around the plant and made sure Naked Juice was always visitor ready.

*Schedule deliveries and placed orders for entire operations team in SAP.

*Central received orders in SAP.

*Confirmed PO’s on system.

Naked Juice

Coordinator, Scheduler, worked with HR in recruiting

Azusa, CA, USA

October 2007-2008 Became PepsiCo

*In charge of 6 onsite mechanics.

*Generator and approver of work order.

*Auditor of mechanics Daily Log and Down time reports.

*Scheduler for meetings, and appointments with vendors, made sure all demands were met in a timely fashion as promised way to vendor.

*Kept track of inventory tools, and parts, created spread sheet in excel.

*Responsible to perform Inventory cycle counts.

*Generated different reports daily, made sure they were all turned in, or posted in their accordant time.

*Created an inventory track procedure on maintenance shop as well as in system.

* Made cycle orders on SAP system for tools, and parts in need.

*Met with vendors daily.

*Answered an average of 50 calls a day from different vendors.

*Approved temp time sheets weekly for payroll, and made sure they got to the agency on time.

*Created PO requests and confirmed good received products on SAP.

*Responsible for receiving all in-coming shipments as designated requisitioner for ASAP.

*Placed orders for other office personnel not in my department / facility still under the same branch on ASAP.

*Made sure every Invoice received were paid on time to avoid late fees charged or service interruptions.

*Constantly communicated with all management levels, to keep updated of maintenance reports, and problems.

*Schedule pickups for UPS.

*Created adequate book keeping. developed own tracking system and record files for easier access to files.

*Kept track of PM's on 15 different machines.

*Made sure each machine was getting appropriate maintenance, according to machine history, as well as the manufacturer's required procedures.

*Created SOP's and training sheets for procedures managed in the maintenance department, for vendors as well as for new hires.

*Schedule and managed interviews for the hire of new mechanics.

*Played major role in employee recognition committee.

Ready Pac

Coordinator, Customer Serv., Truck Dispatcher, Accounting,

Irwindale, CA, USA

July 2006-September, 2007

*Answering a multi-line switchboard from 100-150 calls a day.

*Responsible for office clerical staff, and performance when coordinator not on duty.

*Covered 1st and 2nd shift.

*Generated packing list for order selectors.

*Heavy data entry daily (processed work orders and Invoices)

*Responsible for timely and accurate entry of order/Invoices.

*Maintained appropriate Records/Documentation and preparation of required reports.

*Manage filling procedures.

*Communicated with warehouse supervisors and updating performance on outbound orders.

*Constant communication with stores, clients, and service techs.

*Ensure driver and equipment availability in order to perform on time deliveries.

*Dispatch deliveries and pickups to appropriate drivers, taking into consideration safety, and driver's service.

*Update driver check calls into dispatch/Customer service system.

*Daily Supervision of 35-40 drivers on duty, including accuracy of reports.

*Performed other clerical duties as assigned.

*Accounting - Responsible for credit generations.

*Daily research on very extended and complicated reports.

*Central receiver, using JD Edwards.

*Constant communication with stores to update on their deliveries.

NOVA Staffing

Customer Service. Recruiter,Scheduler, Receptionist,

El Monte, CA, USA

January 2007- Temporary Job

*Receptionist

*In charge of office and application follow up.

*In charge of office and applications follow up.

*Answering a 4 line switch board, an average of 250 calls a day.

*Enter date in the system for payroll.

*Created a filling procedure, to maintain different records.

*Reviewed resumes.

*Scheduled interviews for CEO.

*Created daily reports on excel/word.

*Help customers on application forms.

*Slightly management of accounting.

*Personal deliveries of checks to local companies.

*Recruiter of new companies.

IMS

Coordinator, Scheduler, Supervisor assistant

El Monte, CA, USA

January 2004-August 2006

*In charge of warehouse

*Able to make decisions on any concerns involving warehouse issues.

*Biller for shipments.

*Packer.

*Certified Electrical pallet jack operator.

*Certified fork lift driver.

*Trainer for order selectors.

*Trainer for UPS and Fed Ex meter use.

*Fix paper work for the sterilization of medicine pallets.

*Operated meter for UPS and Fed Ex.

*Schedule pickups for,UPS and Fed Ex.

*Answer a multi-line switch board.

*Verify orders for daily production, and proper shipments.

*Worked in different departments, as well as packaging, receiving, and any other that required help.

Education

Student at SBVC

San Gabriel HS

Alhambra, CA Major: USA

*Graduated with great success

Objective:

Seeking for a long-term opportunity in a fast-paced growing field. I am energetic, motivated, ambitious, and extremely dedicated to completing team goals. Able to multi-task with no problem if need it. Fast learner. Great team player and enjoy working in a team-oriented environment, but can also work independently with minimum supervision. I’m willing to isolate personal goals for the overall success of the business. I have no problem with work overload, or time scheduling. I am very good at time management and love to work.

Skills

*Bilingual English/Spanish both fluent

*Autonomous and preventive maintenance training.

*Worx

*Word

*Excell

*Microsoft Worx

*Power Point

*10-key by touch

*60 wpm

References upon request..

Contact this candidate