Customer Service Data Entry

Energetically propelled customer satisfaction at Sitel Work from Home by expertly handling inbound communications and diffusing tense situations, showcasing top-notch problem-solving abilities and data entry skills. Achieved notable efficiency improvements, leveraging Microsoft Office proficiency and a typing speed of 45 WPM, in a career underscored by dedication to information security and customer service excellence. CUSTOMER SERVICE REPRESENTATIVE — Sitel Work from Home January 2021 - February 2024

CUSTOMER SERVICE REPRESENTATIVE — QVC

San Antonio, US, November 2016 - December 2018

CUSTOMER SERVICE AGENT — Turbo Tax

October 2016 - November 2018

SUPERVISOR OF DISTRIBUTION OPERATIONS — United States Postal Service St. Louis, MO, August 1985 - September 2014

Katherine Stitt

Phone 210-***-****

Email ***********@***.***

Address San Antonio, TX 78253

• Account updating • Data Collection

• Inbound and Outbound Calling • Information Security

• Data Entry • Office Equipment Proficiency

• Problem-Solving Abilities • Microsoft Word, Excel

• Typing 45 WPM

• Answer inbound calls, chats and emails to facilitate customer service

• Remain calm and professional in stressful circumstances and effectively diffuse tense situations

• Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Performed data entry tasks associated with updating customer accounts in the system

• Coordinated with customers regarding order changes, cancellations, and returns.

• Answered incoming calls promptly and professionally with company standards

• Provided product information to customers in a timely manner

• Assisted customers with inquiries regarding products and services through phone, email, and chat. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ASSOCIATED DEGREE IN LIBERAL ARTS

— Forest Park Community College

Jan 2006

COMPLETED COURSEWORK TOWARDS EARLY CHILDHOOD SPECIAL EDUCATION

— University of Missouri

References available upon request

• Organized workflows throughout the supply chain process to maximize productivity while minimizing errors.

• Generated purchase orders for supplies needed for daily operations.

• Supervised and managed a team of 20+ distribution staff to ensure efficient operations.

• Provided guidance on best practices when handling hazardous materials within the warehouse facility.

• Notary Signing Agent Certification

EDUCATION

CERTIFICATIONS

REFERENCES

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