Business Development Customer Service

J O HN P. GOLLHOFER P.O. Box ***, Bolton Landing, New York 12814

518-***-**** ***********@*****.***

www.linkedin.com/in/johnpgollhofer/

EXECUTIVE LEADER

Revitalizing business cultures, driving sales revenue growth and creating high performance operational teams that obtain aggressive results.

ward-winning strategist with 30 years’ experience developing client loyalty, growth, and retention. Dedicated collaborator who leads by example—achieving consensus among disparate parties and eliminating obstacles. Customer-focused, employing a data-driven sales approach that sets and realizes ambitious performances.

Displayed a true pioneering spirit, spearheading the renovation of underperforming businesses into robust, lucrative organizations.

Revamped Lifetouch, transforming a small $900K territory with 199 accounts to a $4.2+M leader with 500+ accounts, expanding market share from 30% to 90%, outperforming all competition.

Proven history of implementing repeatable processes; passionate about facilitating growth and poised for success in executive role.

Recipient of multiple awards nationwide; earned respect of colleagues for sound leadership by example.

Creative problem-solver who rapidly resolves challenges in order to maximize both product quality and client satisfaction.

“John has always impressed me with both his drive & professionalism. He was always looking for ways to drive sales & improve profitability & consistently achieved sales targets set for him.” John Turnock, Lifetouch

PROFESSIONAL EXPERIENCE

UGI AmeriGas Wilton, NY 2022 to Current

Field Management

Physical Plant Responsibility of 7 Propane Supply Depots

Fleet Management of 22 Commercial Delivery and Crane/Lift Enabled Service Vehicles

Delivery Logistics for 4 Market Locations

DOT, Hazmat and OSHA Compliancy Management

Safety Compliancy and Emergency Gas Leak Response Responsibility

Management of 13 Direct Reports

Licensed Real Estate Broker Bolton Landing, NY 2014 to Current

$3.5MM to $4.2MM Annual Sales

Featured on HGTV House Hunters

Commercial Project Development with turn-key architect, engineer, and contractor coordination

Lead Generation and Promotional Marketing

Complex Win:Win Negotiation Experience

A

LEADERSHIP COMPETENCIES

Multimillion-Dollar P&L Experience

Acquisitions & Re-Organizations

Complex Contract Negotiations

Sales Trainer and Mentor

KPI and Key Metric Development

Multi-Dimensional Target Marketing

Business Planning & Development

Strategic Analysis & Auditing

Team Building & Succession Planning

Turnaround Management

B2B Relationship Development

Staff Leadership Development

Cash Flow Management & Budgets

Sales Forecasting & Pricing Analyses

T.O.C. Process Implantation

Lead Tradeshow & Special Events

Experienced “Road Warrior”

J O H N P. G O L L H O F E R 518-***-**** ***********@*****.*** Adirondack Technical Solutions Argyle, NY 2021 to 2022 Director of Operations

Responsible for MSP that provided clients cyber-security, network and automated system support

o VIOP Services

o Zoom and Video Conference Systems

o I.O.T. Hardware, Web Enabled Peripherals, Automated Control Systems o Security and Surveillance Systems

Sales and Operational Business Planning

Pipe-line Lead Generation and Business Development

Project Management

Scheduling, Training and Management of Technical Engineers DotBlock Clifton Park, NY 2019 to 2020

Sales and Marketing of Global Rack Storage

Created Desktop as a Service (DaaS) program to augment storage facility sales

Lead Generation utilizing social media, email, cold-calling and trade-shows St. Mary’s-St. Alphonsus Regional Catholic School Glens Falls, NY 2017 to 2019 Director of Development

Annual Fund Letter – Marketing to a 4000 Constituent Base for Financial Support

Benefit Auction and Gala – Marketing, Donation Solicitation & Coordination of a $100,000+ Event

Brand Recognition and Student Recruitment – Video, Print and Social Media Campaigns

Enhanced Website with E-Commerce Shopping Cart - Online Donations and Event Ticket Sales

Physical Plant Improvements:

o $1.2MM Window Upgrade

o External Accessibility Lift, Commercial Elevator, Internal Ramps o Special Technology Classroom Build Out

TSS Franchise Duluth, Georgia 2010 to 2014

Director of Operations / Regional Director of Business Development (2011 – 2014) Regional Manager of Business Development (2010 – 2011)

Responsible for 150 U.S. franchise-owned locations generating $50MM for the parent franchiser.

Valued Member of Executive Leadership Team with oversight of a department that included 8 direct reports responsible operations management, field support, training and web developers.

Formed and capitalized on alliances with government institutions & national educational associations.

Recognized as the “go-to” turnaround expert that established strategic goals, exceeded volume targets, and surpassed financial expectations.

Reinvigorated weak product lines, capturing an 8% volume increase and a 13% production dollar growth in one fiscal year.

Operational Highlights & Milestones

Initiated Six Sigma principles, regulating manufacturing practices. Identified concerns and created plans in response; classified/coded production quality issues, tracking metrics and working with franchisees.

J O H N P. G O L L H O F E R 518-***-**** ***********@*****.***

Established standardized operating procedures, personnel guidelines, and systems for each franchise, directly resulting in the ability of inexperienced owners to succeed in a highly competitive market. Trained owners with proper P&L business practices following GAAP standards.

Compressed production submission time frames from 12 to 7 days, simplifying order processes. Worked closely with IT team to architect systems that could support high volume production submission, financial tracking metrics, web shopping carts, customized CRM and CSM supports modules. Automated processes that eliminated redundancies, cut costs, and improved manufacturing turn time.

Delivered large-scale operational improvement projects—enhanced sales collateral, increased visibility at trade conferences, developed KPI metrics/benchmarks, generated leads, and trained teams on-site.

Project Managed Java Developers to Create a New Automated Submission System that allowed franchise owners to submit high volume images and meta data through the web to Kodak DP2 production system.

Lifetouch, N.S.S., Inc. Eden Prairie, Minnesota 1996 – 2010 Corporate Manager (1996 – 1998)

Managing Executive / Territory Manager (1998 – 2010)

Boosted profits dramatically—attained 14.5% top line sales growth (2003), 52% improvement to fiscal operating budget (2008), and 52% net income growth (2002). Earned acknowledgement as Top 25 Performing Territory.

Leverages Base Business across a multiple product program sales system, increasing product lines’ net account sales by 11.5%; delivered optimal rates of return and added client value by providing diverse range of packages.

Secured 12 new accounts valued at approximately $200K in 6 months.

Retained 98% of business after acquisition in 2006 and 98.7% of business following a sizeable increase in package units worth $300+K in 2005.

Operational Highlights & Milestones

Reduced labor costs by $40K, restructuring call areas, enhancing methodologies, and strategically cross-training personnel in order to fill the void resulting from a cutback in the sales force.

Optimized expenditures by $250K, introducing a detailed cost reduction plan that reduced waste while maximizing operations, controlling quality, and maintaining customer satisfaction levels. Decreased unit expenses by 19%, overhead by 29%, and inventory by 3% to actual budget.

EDUCATION

Bachelor of Arts in Business Economics State University of New York at Potsdam Potsdam, New York, 1993 Licensed Real Estate Professional New York State D.O.S., 2014 Licensed Real Estate Broker New York State D.O.S., 2017 0

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Dollars in Millions

Lifetouch NSS Revenues

1998 2010

22%

C.A.G.R.

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