Customer Service Data Entry

CL CHRISTINA LUCAS

Pompano beach, fl ***** 305-***-****

*****.***********@*****.*** Bold Profile

PROFESSIO

NAL

SUMMARY

Motivated and self-driven professional with 8+ years of customer service and 8 years of sales.

Genuinely enjoy helping people through consultative sales. Known for the ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increase in sales. SKILLS Data Entry level

Team leadership

Customer service

Sales

Communication

Teamwork

Flexibility

Problem solving

Confidence

Self-management

WORK

HISTORY

NEW INTAKE SPECIALIST/CUSTOMER SERVICE 10/2022 to CURRENT USMED

Speaking with individuals to get their personal (medical, mental or legal) history and ascertaining their mental and physical state Using the gathered information to guide them to the right service, department or office

Obtaining emergency contact information

Coordinating schedules and appointments

Obtaining insurance or billing information

Processing paperwork

Ensuring forms have the proper signatures and that they're filled out correctly

Answering and taking note of incoming inquires via phone, fax or email. Panera Bread 06/2021 to 12/2022

Processes return transactions

Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register

Enters price changes by referring to price sheets and special sale bulletins Discounts purchases by redeeming coupons

Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers

Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems Balances cash drawer by counting cash at beginning and end of work shift Provides pricing information by answering questions. LEAD TEAM TRAINER 01/2017 to 01/2022

Wholefoods

Develop and implement training for the staff

Coordinate, develop, and participate in ongoing training Promote team building by actively participating in staff development Provide necessary training, coaching, and mentoring to employees Identify areas for improving individual and team performance Identify skills gaps and fill them

Develop presentations, training materials, and handout materials Provide training guidance and feedback to others.

Marshalls 10/2015 to 01/2017

Monitors sales activities to ensure that customers receive satisfactory service Organizes the sales floor, making sure everything is presentable for our customers.

ADMINISTRATOR ASSISTANT 01/2012 to 08/2014

MARION & ASSOCIATE, C.P.A

Answered and replying to phone calls

Schedules appointments

Kept records of reports and statements

Maintained files/ faxed papers

Data Entry.

CASHIER 06/2010 to 08/2010

Dunkin Donuts

Cashier/money handling

Provided outstanding customer service, ensuring our customers to come back any times

Sanitizing area for our customers.

EDUCATIO

N

High School Diploma 06/2015

Worshippers house of prayer Academy (Christian Base) LANGUAGE

S

English

Full Professional

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