Business Development Customer Service
Resume:
***********@******.***
Cocoa Beach, FL 32931
WWW: Bold Profile
Skills
• Project Management
• Operations Management
• Business Development
• Strategic Planning
• Customer Service
• Sales Strategics
• Strategic Decision-Making
• Resources Allocation
• Business Planning
• Sales Development
• Cost Analysis and Savings
• Attention to Detail
• Negotiation and Persuasion
• Staff Hiring
Verbal and Written
Communication
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• Trends Analysis
• Coaching and Mentoring
Policies and Procedures
Development
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• Driven and Determined
• Relationship Building
• Change Management
• Training and Development
• Professional Networking
• Purchasing and Planning
• Risk Mitigation and Management
• Budget Control
• Customer Relations
• Performance Improvement
• Financial Management
• Issue Resolution
• Quality Assurance
• Financial Administration
Vendor Relationship
Management
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• Negotiation
• Business Administration
Education And Training
Highly motivated professional with 34 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as a manager and leader and as a collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Jumps Tiny Tavern - Part Owner
Cocoa Beach, FL
10/2019 - Current
Generations Travel - Director Of Sales
West Palm Beach, FL
11/2022 - 06/2023
Heidi Vargas
Summary
Experience
Develop and recommend product positioning, packaging and pricing strategies to produce highest possible long-term market share.
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Complete thorough opening, closing and shift change functions to maintain operational standards each day.
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• Interview, hire and train staff to improve customer retention and bolster sales. Comply with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
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• Increase profits by overseeing inventory and strategically increasing menu prices.
• Plan and coordinate special events to boost customer numbers and profits. Manage operations budgeting, accounts payable and accounts receivable and payroll.
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Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
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Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
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• Reorganize bar stations to streamline service flow.
• Develop and implement bartender training programs, policies and procedures.
• Developed and promoted weekly, monthly and quarterly sales objectives. Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
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• Implemented sales programs by developing field sales action plans. Established sales objectives by forecasting and developing annual sales quotas for regions and territories.
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• Coached, developed and motivated team to achieve revenue goals.
• Resolved customer complaints regarding sales and service.
• Built relationships with customers and industry professionals to establish MCC Master Cruise Consultant:
Tourism and Travel Management
CLIA
Ft Lauderdale, FL
05/1989
Bachelor Of Science:
Computer Science
Drexel University
Philadelphia, PA
ICruise.com - Director Of Cruise Sales And Marketing Delray Beach, FL
08/2007 - 11/2022
long-term business growth.
• Supported sales team members to drive growth and development. Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
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Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
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Established and maintained consistent and vibrant corporate image through product lines, represented company at trade events and developed strategic relationships with key prospects.
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Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
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• Prepared itineraries to deliver travel arrangements to clients. Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
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Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
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Liaised with all levels of management and teams to ensure adherence to business agendas ranging in complexity.
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• Recruited and trained new employees to meet job requirements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
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Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
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Managed social media platforms and utilized metrics to increase engagement and campaign performance.
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Worked closely with senior management to implement strategic communications plans and marketing initiatives.
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Organized development and implementation of diverse marketing videos, social media posts and blogs.
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• Created and coordinated blog content, supporting larger marketing strategy. Utilized full range of marketing tactics and tools to drive lead conversion and quality across multiple channels.
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Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing cruise, airfare, hotel bookings and rental car reservations.
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Regularly met or exceeded established sales goals by implementing strategic closing techniques.
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Handled travel arrangements for groups, couples, executives and special needs clients.
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Followed up with clients to notify of specials and offer assistance with future travel plans.
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Asked open-ended questions to best understand client needs and determine best travel offerings.
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• Explained benefits of purchasing travel insurance with clients. Fairfield Communities - Office Manager And Sales
Fort Lauderdale, FL
03/1998 - 07/2007
OR-D Systems - Office Administrator And Manager
Cherry Hill, NJ
06/1989 - 06/1996
BJ's Wholesale - Inventory And Product Sales Associate Moorestown, NJ
07/1985 - 09/1989
Hired, led and inspired 100-person sales team to highest sales levels via training, modeling, support and financial incentives.
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Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings,cruise and rental car reservations.
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Conducted weekly travel sales team meetings to review progress toward established goals and support individual achievement.
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Supported travel sales agents by compiling sales and marketing collateral materials and organizing special promotional events to enable customer acquisition.
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Performed travel market analysis and list management tasks to identify agent sales prospects.
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Monitored travel industry trends and economic developments and modified sales strategies to enable goal achievement in changing market conditions.
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Coordinated and conducted travel sales classes to teach procedures to new staff members.
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Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
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Managed busy calendar for executive team, planning travel and preparing meetings and communications.
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Monitored payments due from clients and promptly contacted clients with past due payments.
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Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
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Administered payroll and maintained proper documentation of employee personnel.
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• Developed databases, web forms and file systems to fill different needs. Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
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• Supervised work and output of 5 software engineers. Mentored newly hired employees, prepared for project tasks and trained on unfamiliar systems.
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Tackled development tasks based on system requirements and documented approaches.
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• Developed mitigation strategies and prepared standard operating procedures.
• Prepared merchandise for purchase or rental.
• Placed special orders or called other stores to find desired items.
• Ticketed, arranged and displayed merchandise to promote sales.
• Exchanged merchandise for customers and accepted returns. Maintained knowledge of sales and promotions, return policies and security practices.
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Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
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• Used CRM database to track referral and appointment data.
• Monitored customer order process and addressed customer issues. Performed quality control inspections on parts and packaged bulk items for delivery or sale.
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• Received, examined and reshelved returned products.
• Operated point of sales and product and parts lookup computer systems. Finalized sales receipts, contracts, logs and other documentation regarding products being sold.
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Participated in physical inventory counts to keep information accurate and current.
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• Performed scheduled inventory counts and supply audits.
• Entered information into system to update status reports. Kept work areas clean, neat and organized for optimal productivity and worker safety.
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• Stored and organized items in tool or supply rooms, allowing for easy retrieval.
• Tracked outgoing orders to provide shipping status to customers. Issued supplies, materials and products to team members based on information from requisitions.
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• Packed and unpacked items, checking breakables before stocking on shelves. Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
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• Coordinated restocks by working closely with parts manager to fill critical gaps.
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