Credit Controller
Resume:
CONTACT
ROODEPOORT CBD,
SOUTH AFRICA ****
********@*******.***
SKILLS
• Credit risk management.
• Customer account
reconciliation
• Debt management
• Credit check
management.
• Invoice query resolution.
• Final demand issuing
• Cross-functional
communication
• Debt reconciliation
• Telephone Etiquette
LANGUAGES
English, Setswana, Sotho,
Zulu, Xhosa, Sepedi:
Afrikaans: A1
Beginner
JESSICA MODISE
Skilled Credit Controller prepared to leverage 14 years of experience in dynamic position with room for growth and advancement. Pragmatic and objective team player successful at establishing and directing effective credit policies to reduce debt and increase compliance and optimizing credit operations. Possessing a deep understanding of financial principles, credit risk assessment, collections procedures, with exceptional analytical and problem-solving abilities, and consistently improved cash flow and reduce outstanding balances. Additionally, I am proficient in building strong relationships with clients, and resolving any disputes or issues. My strong diligence organizational skills. Highly dynamic and resourceful team player, Comfortable working in a fast paced, challenging, growth orientated work environment, and possess a proven ability to ensure that procedures, standards, and communications are understood and implemented effectively. Extensive knowledge in handling multiple matters simultaneously and providing quality advice and services. I possess efficient communication skills to consult with all levels of clients and staff to deliver effective solutions needed to achieve client satisfaction and organizational goals.
EXPERIENCE
Senior Credit Controller
Netstar PTY LTD – MIDRAND, SOUTH
• Collect of outstanding invoices across the ageing bracket 30 days to 180 days
•Meet monthly and annual collection targets.
•Assure accurate and timeous delivery of customer invoices and statements.
• Ensure that final demand letter are send to the client`s on 60+ and the high balances.
• Engage, develop and maintain customer relations both internally and externally.
• Allocate payments against invoices as per remittance advices.
•Reconciliation of debtors’ accounts.
• Providing exceptional customer service and addressing inquiries or concerns related to account.
• Implementing debt recovery strategies and taking appropriate actions to recover outstanding debts, initiating legal proceedings, negotiating payment plans.
• Generating regular reports on credit and collection activities.
• Identifying areas for improvement and implementing strategies to optimize cash flow and reduce bad debt.
• Preparing Journals.
• Processing of credit, debit notes and refund.
• Capturing debit order resubmission and obtain commitment from clients to settle their overdue accounts within the shortest possible period.
• Monthly book review.
11/2016 - Current
CREDIT CONTROLER
ADT Fire and Security - MIDRAND, SOUTH AFRICA
.
• Contact clients with due or over amounts to obtain payment for the arrears.
• Use Sage Accpac to do the Reconciliation [offset] and checking daily bank statement.
• Preparing client reconciliation and assisting with commercial with RC.
• Accurately record notes resulting from outbound calls.
• Ensure that the minimum number of prescribed collection calls achieved daily.
• Capturing debit order resubmission and obtain commitment from clients to settle their overdue accounts within the shortest possible period.
• Following up on client payment commitments.
• Verifying client's information in the listener system when contacting clients.
• Providing feedback to clients on the resolved queries.
• Prepare accounts for legal hand-over.
• Forward electronically or printed, copies of client's invoices, statements & other relevant documentation as requested by the contact centre or by the clients directly.
• Prepare various administration including credit note request, debit note requests, refunds & prepare journal.
• Address & resolve client quires (where the query pertains to Credit Control function) identified either through the outbound call process or transferred from the Contact Centre.
• Participate in various ad-hoc projects within the Credit Control Department.
•Always, maintain high standard of customer service, client
. courtesy & professionalism when interacting with clients 06/2011- 10/2016
Debt Collector
Van De Venter Mojapelo Attorneys (VVM) - RANDBURG, SOUTH AFRICA
•Reviewed accounts to determine payment plan compliance.
•Establish and recommend credit limits based on customer payment history and financial status
•Prioritized accounts for collection based on total amount owed and credit reference agency reports.
•Helped new and existing customers with wide range of debt collection and payment queries.
•Enforced laws and policies regarding contractual obligations to pay debt.
•Responsible for reaching out to debtors through various means, such as phone calls, letters, emails, or text messages.
•Reviewing documentation and records related to the debts, confirming the amount owed, and verifying the debtor's information.
•Explain the terms of the debt, including interest rates, penalties, and due dates.
11/2002 - 05/2011
•Monitor orders to customers close to reaching their credit limits.
•Monitor and control credit risk to the company.
•Provide clear and accurate information about payment options available to debtors, such as full payment, instalment plans and settlements.
EDUCATION
Barolong Safety Consultant - Midrand, GP
Qualified She Rep-2024
Certificate of Higher Education She Representative Training Barolong Safety Consultant - Midrand, GP
Qualified First Aider -2024
Certificate of Higher Education First Aider Training. Credit Professional Institute - Randburg, GP
• Credit Management Level 2 completed-2019-
To re -write the Leve3
Certificate of Higher Education Telephone Etiquette Certificate, Telephone Collection Skills & Verine
CORNERSTONE TRAINING CENTRE - Randburg, GP
Call Centre training -2008
Certificate of Higher Education Telephone Etiquette, customer service, history of call centre development Handling of outbound and Practical developing of a call centre.
ALLENBY CAMPUS - Johannesburg, GP
Fashion Design and Marketing -2001
• Best overall team Academic Achievement Award
Certificate of Higher Education in business communication, Visual Merchandising, fashion illustration, pattern technology. RAMAINE HIGH – NORTH-WEST
Matric -1999
Certificate of Higher Education Afrikaans, English, Setswana, Biology, Geography
DRIVING LICENCE
• DRIVER LICENCE C1
TECHNICAL SKILLS
• Strong level Microsoft Office, Microsoft Word, Microsoft Excel, and pastel.
• Proficient in Accpac, SAP and Syspro system.
• C4 System, Avaya, Vision, and Cybertel System.
• Microsoft Dynamics AX.
• CRM system Computer Aided credit system (CACS)
• Credit direct delivery system (CDDS)
• Dynamics 365
PERSONAL ATTRIBUTES
•Excellent Communication Skills (verbal & written) • Multitasking • Time management • Adaptable • Stress Management
• Leadership Skills • Decision Making • Conflict Resolution • Flexibility
• Organizing and Planning Work well under pressure and deliver under tight deadlines • Interpersonal Skills • Strategist • Willing to learn • Teamwork • Handling.
•Confidentiality • Strong morals and professional ethics • Emotional Intelligence • People Management
REFERENCES
NETSTAR PTY LTD
Finance Manager : Miss Berverly Morafe
Contact number : 011-***-****/ 5272
Mobile number :078-*******
Email Adress : *********@*******.**.**
ADT FIDELITY PTY LTD
Commercial Supervisor
Mrs. Shyden Mahlobo-Motsoagae
Contact number : 071-***-****
Mobile number : 011-***-****
Email address : *******@********-*******.***
: *************@*****.***
NETSTAR PTY LTD
Finance General Manager: Mrs. HESTER SMIT
Contact Number:011-***-****
Mobile Number : 082-***-****
Email address : ******@*****.***
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